Montréal Airport

Customer Reviews

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Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 127 reviews
3/10
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4/10

Montréal Airport customer review

Much improved facility. Well run clean and helpful assistants available. Decent shops and services. Common carrier lounge clean and with helpful staff but limited choice of food drinks and reading material. Security quick and friendly. Much nicer than Toronto and on par with Vancouver.
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4/10

Montréal Airport customer review

Recently traveled domestically to and from YUL for a week-long holiday in Quebec and found it to be a decent airport to use. I was able to get to and from downtown quickly using the L'Aerobus service had no trouble getting around inside the airport and experienced no long lineups (though it probably helped that I was traveling mid-week). However passengers departing from the "A" concourse should do their pre-flight dining before going through security as the food and retail offerings go from "average" beforehand to "limited" thereafter.
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Montréal Airport customer review

Being a Montréalais I frequently use this airport and have to say that Aéroports de Montréal did a fairly good job upgrading this airport. The custom hall is impressive and one of the best improvement is the baggage claim area. The new int'l departure area is friendlier than before and my overall impression is that YUL is now a nice little airport to go through. YUL can now offer easy connections concentrated in only one terminal - I wait for the day this airport will have its own direct railway link to downtown. In the meantime passengers arriving in YUL are just 5 min. away from Dorval train station where they still can catch a train heading west to Ottawa or Toronto area.
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Montréal Airport customer review

I hate flying to this airport (now renamed Trudeau). It took exactly 2 hours to get through customs and baggage claim on a Monday evening. This is truly inexcusable and inexplicable. I was told by one of the agents (who were simply standing around not offering to help or get information) that there was only one person unloading the baggage from our BA flight and that this was quite normal. Does anyone else think this may simply be a scam to get more parking money out of people?
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Montréal Airport customer review

Montreal's Pierre-Elliot-Trudeau airport has improved a great deal over the past few years but it is still small and crowded and feels like it belongs in a city a third of the size of Montreal. What is more the rear section is absolutely claustrophic with no natural light or windows anywhere near the shops and food court and the domestic baggage retrieval area is an absolute disgrace - cramped antiquated and totally non-functional. There is nowhere in the airport either to relax or watch planes take off. As a proud Montreal I am always a bit embarrassed to think that visitors will get their first impression of the city from this airport.
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Montréal Airport customer review

Not state of the art but on the whole a convenient airport quite close to downtown. I remember queuing for 3 hours once at this airport. A real nightmare! But only Air France was to blame. That is the day when I decided never to fly Air France again although I'm French. If you have an hour or so before boarding and want to do some shopping at reasonable prices (not like those of the duty free) there is a shopping mall very near the airport ( actually within walking distance) but as there are a couple of highways to cross you must take a local bus which takes 5 minutes or so. Ask for directions as I can't remember the bus line number. When arriving the airport bus is the cheapest way to reach downtown; it takes about 25 minutes if there are no traffic jams. You'll save even more by buying a return ticket. From the bus terminal you can easily reach your hotel by subway or get a cab if you have too much luggage to carry. The bus can actually drop you a some of the major hotels which are on the way. Ask the driver. The drive back to the airport is 15 minutes longer as the bus goes around town to several hotels in the hope of collecting more passengers.
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Montréal Airport customer review

Transited Montréal-Trudeau 4 times last month on Air Canada domestic flights. Very friendly staff at security and concessions. Efficient security screening. Washrooms are small dirty and malodorous. Mainline Air Canada section is cramped with low and narrow corridors minimal natural light and insufficient seating. Only three concessions in the pier including a bar a restaurant and a news stand. Landside facilities are much better if you have the time to exit the secure area. Jazz concourse is dated to the point of being comical and only includes a small bar and a few vending machines. However it is much brighter and quieter. Overall impression of the airport is of a dark dirty time warp to the 60's (much like it's namesake).
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