Montréal Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Queuing Times 12345
Food Beverages 12345
Airport Staff 12345
Customer rating from 142 reviews
3/10
No Skytrax Rating
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Montréal Airport customer review

(Canada)

YUL is a third world airport characterized by some of the rudest personnel of any Canadian airport. The security personnel are not reassuring to put it politely. It is not uncommon to see some of the security personnel engaged deep in personal conversations with each other or on the telephone chattering away instead of doing their jobs. It would be nice if the personnel were comprehensible in one of Canada's two official languages. Gate personnel often have problems connecting the gates gangways to airplanes. Although the terminals are not as spread out as other airports it is a good thing as this is not an airport where one wants to spend time. The availability of food service airside is rather limited and the quality is dismal. Arriving late at night is a nightmare. Baggage can take up to an hour to arrive on one conveyor belt that is shared by multiple flights. The result is that PAX can crowd around one belt even though there are several other belts available. The arrivals baggage area is not secure as in other airports so non Pax can easily access the luggage belts (No security doors and no guard). The terminal especially the domestic arrival area is filthy. The parking lot is constantly under construction dark and dirty. The worst part of a YUL is the taxi service.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
1/10

Montréal Airport customer review

(United States)

Connected here from London (LHR) to a flight to Chicago. Almost a 2 hour layover yet almost missed my connections because of slow customs processing. Personnel are totally unhelpful tell you planes will be held even when they aren't and have absolutely no interest in getting you to your flight. I think there were 500 people in line (two large international flights) and 2 customs clerks. They are inadequately staffed and the few people in the customs lines can't be bothered with the trivial issue of your flight connections. Why this interview is even needed with all the x-rays is beyond me? Do not connect within this airport under any circumstances.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
na

Montréal Airport customer review

(United States)

US Customs pre-clearance on connecting flights can be a big problem. We arrived with 2 hours to spare and Global Entry cards and then spent the entire two hours in a line that rarely moves and arrives at a security check with no signage to help speed up the process (remove shoes no liquids etc etc for the uninformed). Occasionally an agent came through to take passengers with imminent departures to the front of the line but it was poorly managed. By the time they took us and a dozen others to the front it was too late we missed our flights by ten minutes. Since it is not the airlines' fault your overnight hotel stay will be at your own expense you have to retrieve your bags and you will have the pleasure of re-doing the entire pre-clearance process the next morning. Needless to say we will avoid coming through Montreal for international connections to the US in the future. If I'm going to be stuck for two hours in a customs line I'd prefer it to be stateside so at least I can catch a taxi home when it's all over.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping N/A
no
1/10

Montréal Airport customer review

(Canada)

Very disappointing experience at YUL. I will echo the comments below: security is both extremely rude and inefficient. Simply because they wear a uniform doesn't entitle them to disrespect people the way they do. I have never seem such behaviour elsewhere. They seem totally oblivious to an airport core mission: transport passengers. Facilities are very limited - not what you would expect from an international airport. Basic utilities like WiFi and cell phones don't even work well. Parking fees are outrageous it's pure extortion.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
5/10

Montréal Airport customer review

(Canada)

Every time I visit the business class lounge at this airport there are problems with the WiFi. The helpful receptionist says this is the fault of the airport and that they are always complaining but nothing gets done.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
na

Montréal Airport customer review

(United States)

I have traveled throughout the world and have never been to an airport that makes you go trough security twice! We missed a 2 hour connection both ways flying through. The rudest security I have encountered. My husband asked a question about security and we were told to be quiet or not get on our flight! I was asked if we had bags (which we were clearly holding) and I said yes. He said quit trying to be smart. We will never come through here again.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
1/10

Montréal Airport customer review

(United States)

The stated policy of the airport management (as seen by large posted signs) is to allow entrance to security only for passengers close to flight departure time. This means that if one gets to the airport in sufficient time to clear security and perhaps enjoy the airport and relax one finds (as happened to us this morning trying to wait for a flight to the US) that one waits for well over an hour to enter security because those passengers arriving with less time for their flight are given priority. This is patently unfair. Airport personnel state that they do not care if you make the flight and urged another passenger to stop complaining or he would be there all day. Further even though we have Global Entry cards Montreal airport personnel would not permit entry faster as is permitted for NEXUS card holders. In all other Canadian airports the Global Entry holder is treated equally as NEXUS. Airport personnel say that the reason for long delays is because there are not sufficient US immigration and customs personnel however it seems that instead there is not sufficient security personnel. Having arrived at the airport more than 2 hours before our flight we made the flight running and just before the aircraft doors closed. What a disappointment. We will not visit Montreal again as this airport is so poorly managed.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
8/10

Montréal Airport customer review

(United Kingdom)

Passed through here on way to Halifax was apprehensive as only had two hours to clear immigration and check in again and collect bags. Worked well however eating facilities limited airside - otherwise ok.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
3/10

Montréal Airport customer review

(Germany)

The poorest airport service I have seen. When I travel I always book assistance because I have difficulties with long distances. When I arrived nobody was at the aircraft to take me to the exit. When I tried to address the staff that I needed help they were not even willing to listen and just shouted. Staff of the assistance service did not feel responsible even though I am a registered handicapped and the wheelchair icon was printed on my boarding pass. In future I will avoid Montreal.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
2/10

Montréal Airport customer review

(United States)

I had a terrible experience when i went through the Custom in the YUL airport to come back to US. The waiting line was long about 300 passengers were waiting but only 3 custom windows were open. A guy who might be a guard to maintain the line for lining up for the windows was extremely rude and vicious. When I asked him if there was anything he could do for helping me get through the line faster since I only have less than 1 hour left before departure and line seemed extremely long and slow. He yelled at me and screamed "I don't care if you miss you flight or not! That has nothing to do with me! If you don't come to the airport 3 hours earlier that is your problem!". I and many other passengers were stunned by his horrible behavior! Then he screamed at me again saying "if you say one more word you will stay here forever!" All of the passengers in the line were completely stunned. He has no right to treat passengers as such! How can an airport keep an employee who is so rude and vicious to the passengers? We are not criminals - he was yelling and screaming as if he had the authority to determine the passengers' fate.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no