Montréal Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 127 reviews
3/10
No Skytrax Rating
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1/10

Montréal Airport customer review

(Canada)

I had connection was in a rush and at the customs (coming from France) I was questioned about the value of 100 dollars in gifts that I declared in the declaration form. There were some chocolates and gifts from my parents (I was coming back) and I didn't know the exact value of the gifts because I didn't buy them myself. I considered the value of all the gifts to be around 100$. In the end after many questions asked by the custom officer I offered to open and show my carry on (I didn't have anything checked in). She finally let my pass. I didn't think 100 dollars is something worth so many questions. Anyway I was late because my plane arrived late and when going through security to the connection I ask the employee to help me pass ahead but I was told to ask the people in line myself. A lot of people were nice and let me pass but somebody in the middle of the line didn't allow me. I was able to catch the plane last minute. Do not rely in much help from the airport employees.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
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1/10

Montréal Airport customer review

(Canada)

Trudeau International is poorly laid out and confusing. If you're connecting to a domestic from an international flight there are unnecessary layers of security that slow travellers to the point that missing a flight is a very real possibility. The staff were not helpful and even at times a hindrance requests for assistance were met with condescending answers or contempt which made the professionalism of a minority stand out all the more by comparison.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
4/10

Montréal Airport customer review

(United States)

My overall impression of the security/baggage system is positive a few more signs would be helpful to those not familiar with the facility. I travel between Washington and Montreal at least once a year. However I do not understand why passengers waiting to board are only allowed to enter the gate area minutes before flight time. At a small door an agent checks passports/IDs and boarding pass and passengers enter a smallish lounge. There is only one other door leading to the aircraft. When boarding is announced and the door to the aircraft opened another agent checks passports/IDs and boarding passes again before passengers proceed to the plane.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
3/10

Montréal Airport customer review

(United Kingdom)

A potentially nice airport spoilt by various non-customer-friendly practices. Four European flights arrive almost simultaneously in the afternoon including an A380 from Paris so Immigration Baggage Reclaim Customs clearance and taxis all involve long slow lines. Security on the departures side is a convoluted effort with holding pens through which progress is slow. I doubt if security is in any way enhanced in reality.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
2/10

Montréal Airport customer review

(Finland)

We flew to London from this airport. No real information desk and no way to track down British Airways check in. Not the fault of the airport but a bad start. Catering and shops are pretty limited both sides of the security barriers and what there is very expensive. Main complaint was that the supervisors of the area between pre security and the actual search area were extremely rude and very aggressive. They were shouting at passengers to hurry up and move faster they were like storm troopers I am still not sure if they were policemen or private guards whichever they were they were just a load of yobs. I will never fly through that airport again. I was glad to see the immigration officers at Heathrow and that is really saying something.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
3/10

Montréal Airport customer review

Connecting from FRA-YUL to LAX. Anyone coming from International connecting to the US don't go through Montreal. They have small holding area and push everyone to a dead end until all bags have been screened. It takes a long time as there is no proper staffing - these are US employees (pre-immigration in canada). Tight connections or impatient travelers stay away! Don't buy duty free from international or on the plane as connecting you have to go back through security (saw a lady's perfume get thrown away in front of her).
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4/10

Montréal Airport customer review

Nice airport and it's getting better. Good choice of restaurants and shops. I had no problem for check- in or pass security. Actually it was pretty quick ! 15 minutes from check-in to my boarding gate. On arrival from my international flight everything went smooth except for a 30 minute wait to clear customs even when all custom booths were well staffed. Overall I recommend YUL without hesitation.
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1/10

Montréal Airport customer review

International arrival connecting to domestic AC flight immigration a nightmare holding corral half full two or three agents on duty total mismanagement and incompetence. I will never again connect thru Montreal.
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2/10

Montréal Airport customer review

Nice looking but horrendous baggage claim/customs passenger flow and needs better mass transit access. Had a domestic connection from YOW-YUL to USA: there is an "inside track" for connecting flights to the USA with baggage checked straight through - a very nice improvement from a few years ago. Unfortunately the passenger flow design for return connections from USA to other Canadian airports (even if you're flying with the same airline) is stupid - passengers have to deplane collect their luggage (several large carousels) and then wait in line with many other passengers regardless of connection flight or not then re-check your luggage and sprint to the other end of the airport and redo security with all the other pax getting on for the first time. This critical design flaw could be fixed by creating a separate track/floor for connecting passengers only bypassing most of the lineups and baggage transfers.
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4/10

Montréal Airport customer review

Fast track although supposedly available for business class is very difficult to find and almost impossible to access. On my last visit I asked the pre security attendant who was getting very stressed where the fast track entrance was and he just motioned me to join the main queue. Only my persistence elicited a wave to the empty roped off line besides the main entrance - security officer at the end looked most surprised to see me and I had to repeatedly say "fast track" before he reluctantly removed the rope and let me through. What is going on here? It spoils an otherwise hassle free departure.
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