Montréal Airport

Customer Reviews

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Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 112 reviews
3/10
No Skytrax Rating
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3/10

Montréal Airport customer review

Connecting from FRA-YUL to LAX. Anyone coming from International connecting to the US don't go through Montreal. They have small holding area and push everyone to a dead end until all bags have been screened. It takes a long time as there is no proper staffing - these are US employees (pre-immigration in canada). Tight connections or impatient travelers stay away! Don't buy duty free from international or on the plane as connecting you have to go back through security (saw a lady's perfume get thrown away in front of her).
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4/10

Montréal Airport customer review

Nice airport and it's getting better. Good choice of restaurants and shops. I had no problem for check- in or pass security. Actually it was pretty quick ! 15 minutes from check-in to my boarding gate. On arrival from my international flight everything went smooth except for a 30 minute wait to clear customs even when all custom booths were well staffed. Overall I recommend YUL without hesitation.
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1/10

Montréal Airport customer review

International arrival connecting to domestic AC flight immigration a nightmare holding corral half full two or three agents on duty total mismanagement and incompetence. I will never again connect thru Montreal.
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2/10

Montréal Airport customer review

Nice looking but horrendous baggage claim/customs passenger flow and needs better mass transit access. Had a domestic connection from YOW-YUL to USA: there is an "inside track" for connecting flights to the USA with baggage checked straight through - a very nice improvement from a few years ago. Unfortunately the passenger flow design for return connections from USA to other Canadian airports (even if you're flying with the same airline) is stupid - passengers have to deplane collect their luggage (several large carousels) and then wait in line with many other passengers regardless of connection flight or not then re-check your luggage and sprint to the other end of the airport and redo security with all the other pax getting on for the first time. This critical design flaw could be fixed by creating a separate track/floor for connecting passengers only bypassing most of the lineups and baggage transfers.
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4/10

Montréal Airport customer review

Fast track although supposedly available for business class is very difficult to find and almost impossible to access. On my last visit I asked the pre security attendant who was getting very stressed where the fast track entrance was and he just motioned me to join the main queue. Only my persistence elicited a wave to the empty roped off line besides the main entrance - security officer at the end looked most surprised to see me and I had to repeatedly say "fast track" before he reluctantly removed the rope and let me through. What is going on here? It spoils an otherwise hassle free departure.
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2/10

Montréal Airport customer review

You can walk miles and miles without a toilet facility. They collect 25$ for "facility improvement fee" how ironical. Nothing is improving. The departure is a little bit better but still walking miles and miles. Food concessions choice and price are OK but duty free is limited and overpriced. You can have better price at drugstore in town for perfume. Price of bottle water are overpriced they profit the new liquid regulations but that happens everywhere. Traffic around YUL Airport is chaotic and confusing. Airport authority need to travel to some other airport in the world to do the improvement they promise for the "facility improvement fee" they collect.
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1/10

Montréal Airport customer review

As a world traveller and former Mirabel passenger I can only say Trudeau airport is a hidden conspiracy. Would have been much cheaper and convenient to get a high speed rail line from Mirabel. Not only a financial pitfall and logistical nightmare it is also poorly designed and surely a future sponge for more improvements and financial burdens to come in the near future as air travel becomes part of daily life. Expansion will be a problem. It is complicated to navigate space very limited parking a horror and quite honestly a giant accident waiting to happen. I rather fly to Toronto City Center island airport or Halifax or Victoria than Trudeau. Overly complicated not efficient and probably the worst airport in Canada and again an embarassment for a great city. Aeroports de Montreal needs a wake up call. I am all for improvements and keeping people in the work force but this was just a really bad idea. I filled out many surveys regarding the proposed closure of Mirabel at the time and have yet to see one statistic of what the passengers and users of the airports had to say. Last flight into Trudeau the carousel sign wasn't even working. Had to do all carousels to find my bag. Want a nightmare after an 8 hour flight ? Fly into Trudeau.
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3/10

Montréal Airport customer review

The improvements to technology that AC has made in terms of printing your own baggage tag & boarding passes seemed great when I took my flight from YUL to YVR on Dec 20th - until all the passengers (I would estimate a minimum of 200 people) who only had to drop off their already-tagged bags were made to wait in line for over an hour as there was only ONE employee at the counter checking in bags. What I found interesting was that my return flight the following weekend from YVR to YUL required a total of 5 minutes from printing the baggage tags and being on my way to security! I sincerely hope the lack of planning and organization at YUL's AC counters were just a fluke for that day because I'll be back there again tomorrow.
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4/10

Montréal Airport customer review

Congratulations to both the airport authorities and AC for a hugely improved experience! I fly AC 864 to LHR two or three times a year and always dread the inevitable huge line up for security. From bag drop off with Air Canada to entering the Maple Leaf lounge about ten minutes! I hope this wasn't a "one off" but there was absolutely no queue at security! Polite and friendly staff doing a very thorough job too (LHR please note) No fast track needed here but in case it reverts to normal why is there not one for international executive/first passengers? Airside shops and eating outlets adequate not sure about land side.
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4/10

Montréal Airport customer review

Much improved and a real pleasure even during peak periods. With the new transborder facilities being completed we can be proud of YUL.
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