Montréal Airport

Every time I visit the business class lounge at this airport there are problems with the WiFi. The helpful receptionist says this is the fault of the airport and that they are always complaining but nothing gets done.

I have traveled throughout the world and have never been to an airport that makes you go trough security twice! We missed a 2 hour connection both ways flying through. The rudest security I have encountered. My husband asked a question about security and we were told to be quiet or not get on our flight! I was asked if we had bags (which we were clearly holding) and I said yes. He said quit trying to be smart. We will never come through here again.

The stated policy of the airport management (as seen by large posted signs) is to allow entrance to security only for passengers close to flight departure time. This means that if one gets to the airport in sufficient time to clear security and perhaps enjoy the airport and relax one finds (as happened to us this morning trying to wait for a flight to the US) that one waits for well over an hour to enter security because those passengers arriving with less time for their flight are given priority. This is patently unfair. Airport personnel state that they do not care if you make the flight and urged another passenger to stop complaining or he would be there all day. Further even though we have Global Entry cards Montreal airport personnel would not permit entry faster as is permitted for NEXUS card holders. In all other Canadian airports the Global Entry holder is treated equally as NEXUS. Airport personnel say that the reason for long delays is because there are not sufficient US immigration and customs personnel however it seems that instead there is not sufficient security personnel. Having arrived at the airport more than 2 hours before our flight we made the flight running and just before the aircraft doors closed. What a disappointment. We will not visit Montreal again as this airport is so poorly managed.

Passed through here on way to Halifax was apprehensive as only had two hours to clear immigration and check in again and collect bags. Worked well however eating facilities limited airside - otherwise ok.

The poorest airport service I have seen. When I travel I always book assistance because I have difficulties with long distances. When I arrived nobody was at the aircraft to take me to the exit. When I tried to address the staff that I needed help they were not even willing to listen and just shouted. Staff of the assistance service did not feel responsible even though I am a registered handicapped and the wheelchair icon was printed on my boarding pass. In future I will avoid Montreal.

I had a terrible experience when i went through the Custom in the YUL airport to come back to US. The waiting line was long about 300 passengers were waiting but only 3 custom windows were open. A guy who might be a guard to maintain the line for lining up for the windows was extremely rude and vicious. When I asked him if there was anything he could do for helping me get through the line faster since I only have less than 1 hour left before departure and line seemed extremely long and slow. He yelled at me and screamed "I don't care if you miss you flight or not! That has nothing to do with me! If you don't come to the airport 3 hours earlier that is your problem!". I and many other passengers were stunned by his horrible behavior! Then he screamed at me again saying "if you say one more word you will stay here forever!" All of the passengers in the line were completely stunned. He has no right to treat passengers as such! How can an airport keep an employee who is so rude and vicious to the passengers? We are not criminals - he was yelling and screaming as if he had the authority to determine the passengers' fate.

This airport is getting better since all international flights were transferred from Mirabel airport. Waiting in lines to pass security points and customs can be very long during rush hour. Walking distance are long when the flights leave from the last gates of the terminal but there's a shuttle that passes frequently. A good variety of stores after security points and many restaurants before security. This airport is well connected to the city of Montreal with an Express bus and connected to the cities of Quebec and Ottawa by bus. In a few years there will be a train station under the main terminal. Overall this airport is very good.

Very Welcoming Airport. Staff helpful and queuing time was relatively short! Flew on a busy week. Art pieces from various artist exposed around the airport (when arriving and leaving). Terminals were clean and so were the toilets (spotless) even though I had to walk quite a bit to find some. Overall shops nearly everywhere and heating was at correct temperature.

I fly back and forth between Turkey and Canada 3 times a year and always use Montreal Trudeau. The customs and immigration area is large always lots of gates opened and no different on my last trip just before Christmas. I was through immigration and out with my bags in 40 minutes. I have always found lots of immigration and customs officers and the wait time is minimal. Leaving the airport has greatly improved although the two security screening gates can get congested when a number of international flights are departing in late afternoon/early evening. Best to get into line to leave enough time. Airside the shops are small but offer enough choice. The big thing I like about the airport is free wifi and great speeds a nice touch. All in all a good airport to use.

Security staff so rude that makes the TSA look like a theme park. Immigration a complete mess waited in queue for almost an hour before reaching the counter where the staff were considerably more polite but still asked more questions than any other country I've visited. In the year 2012 the most effective way of going from the airport to downtown is a cramped bus. I will never set a foot in this place ever again.