Montréal Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Queuing Times 12345
Food Beverages 12345
Airport Staff 12345
Customer rating from 147 reviews
3/10
No Skytrax Rating
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2/10

"price gouging for food"

(Canada)

Not Verified |   Had a layover at YUL montreal airport, for 8 hours. The gates to come to Edmonton wing was where we had to stay for this period. The lounge area had decent chairs without arm rests that you could sleep on, that was ok. The amenities, coffee shop Starbucks and Java U plus Urban food. The price gouging for food is out of this world. JAVA U $14 sub sandwich heated with ham and cheese. The URBAN RESTAURANT, We had a meal of smoked meat sandwich, (boring) with fries and a burger and fries, one coffee and ice tea. $69 and the waiter expected a tip on top. Mediocor warm fries and crappy sandwichs. Absolute rip off and you get it all in full french, only one person spoke in broken english. This country is biligual The French want special treatment in Alberta and recognition of their language yet English people arent given the same considertions in Montreal. Never gonna fly into YUL if i can avoid like the plague
Experience At AirportArrival and Departure
Date VisitOctober 2024
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
3/10

"We will avoid in future"

(Canada)

Not Verified | We flew Air Canada Frankfurt to Montreal and final destination Quebec City. When arriving at Montreal airport we tried to follow the ‘In Transit’ signs but at one point we could no longer see them. We asked an airport employee for directions and he gave us the wrong answer as did a second employee.(We had the feeling we bothered them!) After wasting 15 minutes we finally ended up at Security (the second time here!). The overall impression of the airport is that its management is unable to handle the very heavy flow of passengers. There are not enough places to sit as we saw passengers sitting on the floor. Even the security staff appeared overwhelmed and stressed apart from the lack of English fluency. No way to eat in a restaurant as there were waiting lines. We have experienced at least a dozen or more airports and this was by far our worst experience. We will avoid in future!
Experience At AirportTransit
Date VisitSeptember 2024
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Staff 12345
no
2/10

"dirty and nasty"

(Canada)

Trip Verified | It is dirty and nasty. First stop was the bathroom after going trans pacific for 10 hours. The toilets all had poop streaks and water or urine seemed to cover every inch of the bathroom. There was no toilet paper or bassinet and dirty sinks without hot water or soap. Imagine all the people in the airport who haven’t washed their hands. The customs staff were smart mouths and wanted to strip search me because of my premium katmandoo adventure bag which apparently had marijuana concealed because its a katmadoo.
Experience At AirportTransit
Date VisitMay 2024
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
3/10

"waiting areas were dirty and crowded"

(Canada)

Not Verified | The airport is dirty and disorganized. Westjet staff at this location were rude and not helpful. I was returning to Canada from an international trip and had to remove my luggage because I was switching airlines. My luggage could have been moved for me because it did not get re inspected. I had to wait at a WestJet booth which was not open to allow the transfer. I was not directed to a drop off line and got in with a crowd of new Canadians checking in and weighing multiple bags. Staff knew I was just dropping off and refused to help me. It was hard to find the drop off area because of signage. I went through customs twice. The waiting areas were dirty and crowded, seats were comfortable and it was a nightmare. Shopping areas looked ok but not many accessible from my gate area.
Experience At AirportTransit
Date VisitJune 2024
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
2/10

"airport has been going downhill"

(Canada)

Not Verified | This airport has been going downhill since the last few years. Many international flights as well as some new carriers came (one of them went backrupt), therefore there's not enough plane stands, gates, check in counters to accomodate them. As a result there's often congestion on the roads around the terminal as well as a lack of transportation options. Not to mention the endless waiting times to clear security checks point or immigration and customs inspections. There use to be another airport in Montreal area Mirabel airport that was suitable to serve and accommodate the current demand. Unfortunately this airport was closed to passenger flights and Dorval airport is a mess and unpleasant to take a flight or work there.
Experience At AirportDeparture Only
Date VisitFebruary 2024
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
no
3/10

"signage was confusing and inadequate"

(Canada)

Not Verified | Arrived in Montreal 5 hours late from my original flight from London. I was very worried I would miss my connecting flight to Ottawa. I had to pass through customs and make my way through what seemed one end of the airport to another. The signage was confusing and inadequate. I tried to get directions and information from airport personnel. I was brushed off almost every time. I was given incorrect information which delayed my progress. Some even told me they did not know where I could find a particular gate. People were treated like cattle being moved along with no time to even give a word of explanation. The moving conveyor belts were not working. I had just come from Heathrow and although that airport is huge, it is well organized and the signage is clear. If I can avoid this airport I will. Rude staff, poor layout and signage are its characteristics.
Experience At AirportArrival and Departure
Date VisitOctober 2023
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
2/10

"will be avoiding this airport"

(United States)

Trip Verified | We arrived here from Narita Japan for our connection flight to the US. There was a long line for security and employees just wandering around. The security staff weren't just rude, they were MEAN. Screaming at people for absolutely no reason. Told me to empty my pockets which contained my passport and boarding pass just to be screamed at down the line that I didn't have my boarding pass in hand even though prior to that I had to show it to 4 different people already. I watched them scream at a Japanese man to remove his shoes even though he already did. He was trying to explain that he already did and they just kept yelling at him. Then, we were in line for customs, only 1 employee working it seemed. The guy in front of us was upset because his connecting flight was boarding and they kept letting other people skip the line. An employee was rude to him and told him "they have to board 100 people you have time" Not all flights board 100 people. Ours was a very small plane and if his was as well he definitely missed his flight. Then in the waiting area it was filthy, the bathroom was disgusting. I absolutely will be avoiding this airport at all costs going forward.
Experience At AirportDeparture Only
Date VisitOctober 2023
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"The airport is filthy"

(Canada)

Not Verified | The airport is filthy, washrooms out of soap and paper towels, bunch of morons changing gate number every two minutes sending travellers back and forth like yo yo's. Never ever again, done with Air Canada and YUL airport.
Experience At AirportTransit
Date VisitSeptember 2023
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Airport Staff 12345
no
1/10

"Avoid this airport if at all possible"

(Canada)

Not Verified | 40 minutes in a lineup to go 2 kilometers to get to departures. Coming back from vacation, 1 hour 40 minutes from landing and bags arriving at the carousel. Standing in line now with hundreds of travelers waiting for a taxi (and forget Uber, they see the problem and are trying to absolutely pillage people). Avoid this airport if at all possible
Experience At AirportArrival Only
Date VisitAugust 2023
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Food Beverages N/A
Airport Staff 12345
no
1/10

"TSA people are absolutely awful"

(United States)

Trip Verified | The TSA people are absolutely awful! All of our stuff was checked and x-rayed when we arrived from Spain, but they have to redo it, imposing their own restrictions. They pull out all Liquids - tooth paste, liquids, solid deodorant, fit in a bag the size of a sandwich bag. You aren’t allowed to touch or even select what you want to save!
Experience At AirportTransit
Date VisitAugust 2023
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Airport Staff 12345
no