Minneapolis St Paul Airport

Customer Reviews

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Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 62 reviews
4/10
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4/10

Minneapolis St Paul Airport customer review

One of the nicest US airports I've visited which made an enforced further 24 hour stay that much more bearable. Nicely spaced out nothing is too far away and even getting to/from Downtown Minneapolis and the MoA is a lot easier than (say) Heathrow. If you fly NW and use hotel drop-off the self check-in where you're dropped off makes things less hassle. Only minor quibble was that if you have a lot of people queuing up for a non NW flight (in my case UAL) it gets crowded. But then it was the time when my own flight got delayed so it was probably a bad day.
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Minneapolis St Paul Airport customer review

The layout at MSP is excellent. The walk is never too long and you don't need to leave security to change concourses unlike SFO LAX etc. Also all the check-in counters are in the same hall which is great if different people in your group are flying different airlines and you want to say goodbye. Short security lines due to multiple multi lane checkpoints. On-site rental car and parking makes travel into town easy.
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Minneapolis St Paul Airport customer review

Just transferred twice through MSP on NW a few weeks ago. I liked the airport a lot but it fails in comparison to DTW. The Lindbergh Terminal is quite a hike especially if you are coming in on Northwest Airlink. The G and C terminals are very long but there is a walkway where you can transfer from one side to the other. I really enjoyed the observation deck at the D concourse and the view was excellent. The C concourse tram is very helpful especially for the elderly. Waiting areas tend to be crowded in the C concourse but D E F and G were just fine. Great restaurants also. All and all I was quite happy with MSP. Expect a bit of a walk and familiarize yourself with the terminal layout in the NW magazine. If you do that you should be just fine.
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Minneapolis St Paul Airport customer review

At first glance you may wonder why MSP received the award for best North American Airport. Let's face it the terminals aren't brand new like DEN or SAN and nobody likes paying high air fares because of its n torious fortress status. However there are many factors that make MSP stand out like the quick and easy immigration/customs area tram to Concourse C excellent restaurant choices (try the Itasca Grill) and its close proximity to the downtown area. I think the terminal dedicated to low cost carriers (Humphrey terminal) is a great aspect of MSP - it's cozy and a breeze to get through and you don't have to wade through the thousands of connecting passengers on NWA to get to your gate. The Lindbergh terminal (main terminal) has a nice clean shopping area in the middle with an even cleaner food court but the concourses themselves are dotted with decent restaurants as well. The layout makes sense and you never have to walk very far unless you're at the very end of a concourse or you forget to take the tram. There's also train service to the Mall of America (currently the biggest mall in the US great for a long layover) and the downtown area. The airport could use a facelift as some of the ceilings are a bit low and the baggage area is becoming slightly dilapidated. It would be a blessing if Southwest came here - it would drive down some of the high fares associated with the Northwest monopoly but I suppose every fortress airport could use some Southwest relief.
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Minneapolis St Paul Airport customer review

I have always liked connecting though MSP. I agree with people when they say that if you're coming in on an RJ or Prop that you had better wear hiking shoes but the abundance of moving walkways is definately a plus. Anyway the airport has always been clean and the staff has the friendly "Midwest Hospitality" feel about them. Being from Wisconsin myself it was mostly overlooked outbound and only noticed on my way back home after missing this while at my destination.
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Minneapolis St Paul Airport customer review

Décor is a very staid; it didn't feel like the most modern of airports. Unlike Mr Kuhlmann I did not find much trouble navigating from Humphrey to the Hertz pick-up but I was disappointed at the distance I still had to walk especially as I had an extraordinary amount of luggage. However I was impressed with the friendliness of all staff especially at United.
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Minneapolis St Paul Airport customer review

To answer the question about the trams with no people they were undergoing testing and before certification for use they had to run 30 days without needing matinence. I personally have ridden them since then and they are without any staff aboard. Also much less known to travelers here is the Humphrey terminal which has been built in the last five years. This terminal features six gates none of which are / can be owned by any single airline. Also the new light-rail system is a plus for travelers who have a layover because not only does it connect to the mall of america but the MOA terminal is within walking distance of a new indoor waterpark once construction has finished this waterpark will be the largest indoor waterpartk in the US.
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Minneapolis St Paul Airport customer review

Overall I like MSP yes it is a pain to get to some concourses but it is an older airport. My question is why have the train (light rail) connecting Minneapolis Fort Snelling the airport and the Mall of America if I cannot park at any of those locations and ride the train to the airport without getting my car towed? Maybe a few people like to go to the Mall but I doubt many fly into MSP and ride the train elsewhere without additional transportation. Seems like a huge waste to me.
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Minneapolis St Paul Airport customer review

MSP Airport is truly a modern airport and one of the best to visit. However this is not an airport that is favorable to those who seek low fares or affordable travel. Northwest strives and vigilently fights to keep the airfares at this airport excessively high. The competition is uneager to fight high fares (even the low fare airlines that serve this airport). Without new airlines (Southwest or the like) this airport is only going to be affordable to those business travelers. Also why does the connection train at the airport operates but has nobody riding it? This would make the airport less of a pain to walk through and provide relief to those that have to navigate the long journey to concourse B. The airport has severe problems that need to be corrected sometime in the near future however the amenities at this airport are some of the best.
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Minneapolis St Paul Airport customer review

MSP is generally a great airport as either a destination or a connecting spot. It's too bad that it's a fortress hub for Northwest and flying there costs an arm and a leg. I like the availability of shops and the generally well-lighted interior. There are lots of pleasant distractions for long layovers. And the barber shop is great - if you know where to find it! My one complaint about MSP however is the sheer enormity of it made worse by the lack of speedier ways to get around. The airport needs a functioning tram system to zip around the concourses (apparently there is a tram that goes from the A-B gates to the D gates but it has never worked). Connecting from a NW commuter flight in the A concourse to a flight out of the F concourse is nearly impossible without at least 30 minutes of breathless scurrying along moving sidewalks and muscling through flight-bank throngs. This is the one thing that keeps MSP from being a truly world-class airport.
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