Minneapolis St Paul Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 62 reviews
4/10
No Skytrax Rating
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2/10

Minneapolis St Paul Airport customer review

(United States)

I would love to tell you about my experience in the airport but we never got to see it. We arrived from overseas with 2 hours + to make our connecting domestic flight. We spent the entire time waiting in the passport control line where 4 officers one by one checked the entry documents for over 400 people from varying airlines. And we were in the "US passport holders" line! We finally cleared passport control then customs and ran across the airport only to miss our flight by five minutes. What I can't believe is why they seemed so overwhelmed with the number of passengers. It's not like these planes are showing up without notice or anything. In my lone experience I would not enter the US or make connecting international flights through Minneapolis St. Paul until the US Border Patrol there changes their service.
Queuing Times 12345
Terminal Cleanliness N/A
Airport Shopping N/A
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5/10

Minneapolis St Paul Airport customer review

(United States)

Parking at Terminal 2 is unacceptable and poorly communicated. Arriving at Lindbergh only to find out you need to go nearly two miles away park take the escalator take the light rail take the tram just makes the hassle of air travel worse. The parking seems to be more about the convenience of maintenance for MSP than for the convenience of the traveler. Lots of holiday decorations and heaven knows lots of advertisements but give me moving walkways that work reasonable queues and most important - on-time departures and arrivals!
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
4/10

Minneapolis St Paul Airport customer review

(United Kingdom)

I have been to MSP a couple of times and departing has never been a problem the service is very efficient and security has never been an issue. On arrival I was disappointed with how I was treated. I come to Minneapolis to visit a friend twice a year and stay for no more than 3 weeks. I was treated as if I intended to stay illegally and was made to feel guilty for something I had no intention of doing. I know these people are only doing their jobs but when I connected through Chicago I was never subjected to such interrogation. I was welcomed with a smile and a very friendly "welcome to America". I have to admit it puts me off wanting to fly direct to Minneapolis again.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
1/10

Minneapolis St Paul Airport customer review

(United States)

We arrived late for a connection flight. We had 20 minutes to get to the next gate all the way on the other side of the airport. I would recommend that you have more than 2 hours for connection time. The airport is messed up and very hard to get around. We never made it to our destination.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
1/10

Minneapolis St Paul Airport customer review

(United States)

In a nutshell never take a connection flight to this airport without leaving at least 2 hours in between connections or else you will have to due a little workout in the airport just to get from one terminal to the other while looking at the watch and crossing fingers. And if you miss your flight you will have to beg Delta airlines to rebook you that's of course if you find someone in the terminal to rebook you. Just imagine a large gym with people sprinting all over and there you have it Minneapolis airport.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
4/10

Minneapolis St Paul Airport customer review

(United States)

I have been quite satisfied with my experiences at MSP. I must agree that some of the concourses (C especially) seem quite long but it never hurt anyone to walk a little bit (there are moving sidewalks for a good part of the C concourse anyway if walking isn't your thing). The signage within the airport is quite good and it is a very clean airport. Can't say much about the retail options as I've never understood shopping at airports. I feel the food options are rather good. Others have pointed out the fact that it can be a bit pricey to fly out of MSP but I have found there to be much fewer delays at MSP than at O'Hare. It's nice to have the non-stop options that Delta provides. The three daily non-stops to Amsterdam are wonderful for connecting to many cities in Europe.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
4/10

Minneapolis St Paul Airport customer review

The size of MSP and the length of some concourses (especially G and C) are rightly (in)famous; there is however a little-known way for departing passengers to deal with this. There is a pedestrian bridge between Concourses G and C over the access road; the middle of this bridge can be accessed directly from the Red and Blue parking ramps. Security and check-in can be done here but baggage check cannot be. NOTE: Only Northwest/Delta passengers can check in here. It would be possible for arriving passengers to leave security here and then take the tram from the parking ramps to the main terminal to pick up baggage but whether this would be faster than walking the concourses I cannot say.
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4/10

Minneapolis St Paul Airport customer review

Checked in around midday for a late afternoon NWA flight. No crowds fast simple kiosk check in and very helpful bag drop lady. Only one place to eat landside so decided to go thru security (quick easy and pleasant) and find a restaurant/fast food outlet. Plenty of places to eat and drink airside. It is a deceptively big airport and some gates involve a long walk. But there are plenty of moving footways and an electric cart pick up service at specific points around the concourses. Signage was clear departure info everywhere toilets clean plenty of empty gate lounges to 'get away' from the throng for a while. Some gates become quite crowded just before departures. Pleasant experience overall.
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3/10

Minneapolis St Paul Airport customer review

The airport is aesthetically beautiful but it is not set up for easy access to other concourses/gates and baggage this is especially true for those on small commuter planes that use the B and C concourses. After flying packed like sardines in planes not designed to accomodate anyone over 5'5" and 150"s you then have to walk from what feels like downtown St. Paul to get to the main concourse. If you need to go to another concourse you are hopeful that you have the time or are phsyically able to do so. The main point of this is don't ever count on the Tram on Concourse C to be working. In the last 4 months the times I have flown which is often I have been able to use the tram 3 times. Landing yesterday 4-16-2009 at gate B 13 I found out that it will be down for at least 10 days to replace the cable sytem. Which is wonderful if it was well used and several years old but it is less than 5 years old I believe! Again if you are training for a marathon you will love the airport. If not be prepared to walk or if late run!
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3/10

Minneapolis St Paul Airport customer review

What makes MSP not bad is security always moves fast no matter how crowded. All the check in counters are within one roof and the concourse are connected which means no need to take any trams (although that option is still there if you dont want to walk a whole lot). It is spacious than most of the airport I have been to like Phoenix Vegas LAX etc. Shops are decent. Baggage are is not all that posh but not dirty either. You can pick up your bag without much hassel and be on your way. The best part is the ground transportation. You have light rail that you can take.
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