Minneapolis St Paul Airport

✅ Trip Verified | This airport sprawls. It could be a long distance to traverse between your arrival and departure gates. There is a tram connecting parts of the half dozen concourses but you need to be at the correct place to board it. In any case, be prepared to give quite a bit of time to make to your connecting gate. The food outlets are not evenly spaced out which also means quite a bit of going to and fro in search of a bite. However, directional signs are very clear. I would avoid making a connection at this airport which is a Delta hub.

Not Verified | Absolutely terrible customer service. My daughter left her purse on a handicap golf cart, and the driver (who we later ran into) turned it in immediately to lost and found. When we came back 4 days later (after writing a report and calling - and being dismissed at every turn) we were told it wasn't there. Now we are being asked to pay to send it to us, when it was there from Friday on (we checked Monday and were rudely treated/turned away). Our entire experience, aside from three people total - in both coming and going - employees were rude, condescending, dismissive. I have never had such a terrible experience with any travel/airport entity. Will truly avoid at all costs from here on out.

Not Verified | If concourse G is strictly for international departure, it is totally inadequate. Departing for Incheon and not enough space to seat waiting passengers or queue lines.

Not Verified | G gate area nice seating but music from the bars is so loud its deafening. After a long day of travel I need something quieter. Poor design and lack of consideration for travellers.

Not Verified | This is my second time here in 3 months and I have to say the security lines at this airport are the worst I’ve experienced in years. How can you only have two lines and then only one person checking people on a Sunday?

Not Verified | This is one of the worst airports I have ever been to. There is not enough seating at the gates, a limited number of outlets to charge devices. Security Line is an absolute nightmare, it is like they let a 2-year-old organize it. Baggage Claim is a joke. Never trust that your luggage is on the belt they say it is.

✅ Trip Verified | Shambles. Big queues at bag drops, even bigger at security landside to airside. No management of lines so those whose flights are due to leave can move to the front. If I had a choice I’d avoid. Take a look at some of the big European hubs if you want to understand how to work check in and security.

✅ Trip Verified | Extremely chaotic TSA screening. An agent rushing through the queue ran over my ankle with a wheel chair. After passing through scanner. My Carry on was flagged, along with several others - suddenly there was a back log of 4 passengers waiting for an agent to go through our carry on bags and no agents around. Passengers were scrambling, looking for lost items. It felt like a surreal B movie. Next time I fly, I will choose a different time of day. Ps, my blueberry jam in a sealed jar was confiscated and thrown away. Wasteful, shameful, and worse, the TSA canine unit was making us walk like a military rank. I am speechless at the hypocrisy of this country..

✅ Trip Verified | I was returning from vacation with my husband and 2 kids from Cancún. When we arrived at 7:21pm at the airport and registered at the kiosk Delta agent told us to go to the left line where the line was very long and foreigners with non-us passport were standing. We were last in the line and the line was not moving. I saw everyone else from our plane were on the other line and were already checked out and got their luggage and we were still standing at the end of the line with about 40 people in front of us. When I asked one of the Delta agents and told her there must be some kind of a mistake cause we’ve been waiting for more than an hour and everyone else from our flight is on the other line she told me it’s because my husband has a foreign passport and because it has an x written on it so we have to stay in that line. I told her we’re family of 4 and my 2 kids and i have us passports but she said we have to stay in that line and wait. I was so upset because of the long wait, I was sick, and the fact we had to drive back home to Fargo which is 4 hours away from Minneapolis but no one seemed to care even when I physically walked over to the security guard and told him about our situation he told me rudely to go back to my family and wait. When everyone finally left and we came to check out the agent was so rude to me and told me to complain to his boss who was by the way a nice gentleman and when i explained to him that we live in States and my two kids and I have passports and my husband has his Bosnian passport and a green card he then asked if we have shown the Delta agent his green card. I said we didn’t because we were never asked for it. He then said that Delta agent should’ve sent us to the faster line because my husband had sufficient docs. He aldo said that I can complain to Delta supervisor at the front with the red suit on. I saw the lady and when asked if she’s a delta supervisor and she said yes I explained what had happened and why I’m upset. She very calmly said sorry but that her agents are fully trained. It wad pretty clear to me then that she wasn’t interested in my story or that she cared, let alone admit the fault. This was by far the most humiliating and disappointing traveling experience ever!!!

Not Verified | Poor signage everywhere. The highways under construction made finding rental car return impossible. 2 Hertz car locations? Who knew? Escalators and elevators taped off for repair and no signage to redirect traffic flow. So unorganized!