Minneapolis St Paul Airport

Not Verified | Minneapolis St Paul is one of the best airports I have used over the past decade. Baggage check-in is pretty efficient, security lines move quickly, (and there is plenty of room both before and after the scanners), and there are a lot of varied options for eating and shopping in the terminals. My only real complaint on this trip was a lack of clear signage to get to the rental car area from the main terminal. There were signs for "ground transportation", but nothing that said "rental cars" until you were practically there. It took a couple of wrong turns before I got to the tram and got the car. Getting back to the arrivals pick-up area where my wife and bag were waiting took a good 15 minutes due to lane closures from construction. Other than that, the experience was good, as usual. A far cry from our home airport in Newark, NJ.

Not Verified | This was the first time I've been to this airport. Was here for a layover. I am impressed by the friendliness of the staff, the quality of shops and eateries, the cleanliness of the bathroom. Seriously impressed. I would be happy with an all day layover here!

✅ Trip Verified | For transitting from international flight to a domestic flight, the immigration process took nearly 2 hours. Moreover, it was terrible for transitting here overnight. Since my connecting flight was the next day, I could not check-in. There were a few seats opposite the check-in counters. I did not sleep well in these seats. However, after checked-in and cleared customs, I could go to the sleeping area which provide many mats for free.

✅ Trip Verified | Very poor wheelchair support to and from rental car facility. Surly and unfriendly personnel. Extremely unhelpful and poorly staffed auto rental facility! Building design not wheelchair friendly. Long distances to get anywhere. Gate area vending machines and snack shops extremely bad condition, either not working or poorly maintained and totally inadequate. Never saw a smiling face. anywhere in the airport!

❎ Not Verified | This airport is like a third world country. Endless walking, moving sidewalks and trams that are out of service. There are minimal food choices in Concourse B and those few that are available are grossly understaffed and inefficient. I am a frequent business traveler and all I can say is that if you have any choice at all, avoid MSP airport at all costs!

❎ Not Verified | I feel compelled to lodge a critique about the way the airport has restricted restaurant and bar ordering to the iPads permanently located on the table tops. They have a beautiful full bar and restaurant at the gate we were waiting for hours. I went up to ask for a pint and was directed to order via the iPad. I asked if I could just pay cash and was denied. I think MSP needs to be careful not to get so technologically full of themselves as to restrict business. The iPads on all the tables photograph really well as high-tech, but make the assumption that all people want to go through the tedious process of online ordering. I went to another vendor and purchased a packaged drink for cash in 30 seconds and brought it back with me.

✅ Trip Verified | I don’t know who designed the layout of this airport but it is absolutely abysmal! There is little to nothing about it’s design that makes navigating this place convenient at all. That being said the airport was much cleaner than others I’ve been to and the restraunts were all very nice. I’m surprised with such a large remodel and billions of dollars invested that this is all they came up with.

❎ Not Verified | While technology and design are key components of current air travel, the lack of humanity experienced across the board-from baggage check to restaurant / vending has left me frustrated. Staff on their phones, poor food, and no one to speak with. No descript pricing. Not good.

❎ Unverified | It is a complete shame that baggage claim and passenger pick up is not non-smoking. Everybody comes out and lights their cigarette up right outside the doors which makes all non-smokers have to breathe in the smoke. It's terrible. Non-smokers should not be forced to breathe in the smoke.

Huge sprawling, spacious airport with a train to connect the terminals and long stretches that have moving sidewalks. The eating and shopping options are extensive and varied. The wi-fi service is good. Although we had to spend several hours in transit because of airplane problems, we found the place engaging. If the arrival gate and departure gate are not close together then you are in for a long hike - so give ample time for connecting. If you are new to the airport, it takes a bit to figure out the layout of the place - may be too big for ease of use. Airport personnel were friendly and helpful.