I have to agree with several comments posted before mine. Once you leave the aircraft at Malpensa you are normally faced with quite a long queue at the passport control. Most of the lines are closed and there is a big confusion as nobody is following the division between EU and non-EU nationals. The baggage delivery has improved a lot in the last year and is now acceptable. The problem comes when you have to reach Milan or worse another town in the area. Taxis will charge you incredible fares better stick to buses or trains. The problem is the time you will need to get to town (45 minutes to 1 hour). Check-in facilities are poor unless you have to leave for the States UK or Israel. In that case the airport is using some safe-check in desks at the very end of the terminal. The strange thing is that once you've checked your luggage you have to exit the safe area and walk all the way back to the main terminal in order to enter the departure area from the usual entrance. It's quite a long walk. The terminal itself is not very nice but at least it's easy to find your way trough it. Restaurants and bars are not first class but are acceptably comfortable.