Milan Bergamo Airport

Customer Reviews

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Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 33 reviews
4/10
No Skytrax Rating
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1/10

Milan Bergamo Airport customer review

What an awful airport will never use this again dirty badly organised staff rude and shops are virtually non existant as well as the car hire being out of the airport. Italy lovely and will return but not using this airport. I recommend avoiding this airport at all costs. It is sad as airports can give you the first impressions of a country and luckily this airport in no way reflects the rest of the country which I found enchanting.
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2/10

Milan Bergamo Airport customer review

Arriving at this airport from the UK was fine with little wait for our luggage. However warning to those hiring a car - you must catch a shuttle bus (directly outside the Arrivals entrance) to an off site compound to pick up your car - a fact not explained to us at the car hire desk - consquently we spent a good 40 minutes warning around the airport car parks fruitlessly looking for our car hire bay! For our return journey we found the airport badly organised : long checkin queus little seating VERY long slow moving security queue (leave plenty of time !) chaos in departures with poor signage for flights changing gates and near stampedes for the buses once boarding!
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1/10

Milan Bergamo Airport customer review

What a nightmare! We passed through this airport on the 30th July after two weeks in the lakes - it was horrendous. Okay it is a "no-frills" airport servicing "no-frills" carriers but that does not excuse all the problems encountered. This was peak season and clearly they simply could not cope with the volume of people. Concerned with possible Milan motorway congestion we were taken there well ahead of check-in time and met a sea of people waiting in a hot check-in area with insufficient seating. People were sitting were they could - even on their suitcases. We were stuck in long queues for check-in - it seems that most flights only have two check-in desks then a massive queue for security but the final straw came at passport control with a queue that snaked round little wonder since they had only one man on duty who was painstakingly thorough! People all around us were getting upset as their flights were due to go in minutes and they had been held up in other queues. Then to add insult to injury once you passed through to the departure gates there was another big queue for the little snack kiosk. From the fellow passengers we spoke with most were fed up with the poor organisation of this airport. We witnessed flights being delayed because people were stuck in the queues people running to try and get on their flights. All in all would strongly recommend that you avoid this airport in the peak season - we will certainly try if we ever visit the Italian lakes again!
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1/10

Milan Bergamo Airport customer review

Ryanair Bristol to Bergamo return. On the way in it was fine and we were out of the airport with the hire car within 45 mins of landing. Pretty efficient really. Return was shambolic to say the least. Passport control was appalling - 4 flights leaving to different destinations and 2 passport control officers only. No queuing system whatsoever so it was push and shove. Fortunately flight was delayed due to so many Ryanair passengers being held up in the queue. Security seemed very lax compared to the UK. Altogether an inefficient departure process with departure boards giving scant information and instructions. Be prepared to run to catch your plane! Very poor rating given due to the departure process.
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3/10

Milan Bergamo Airport customer review

This was my first trip through Orio al Serio. On arrival I collected by checked bag 20 minutes after landing which for an Italian airport is very quick. On my return check-in was fairly quick as a number of desks were open. Like on the way out at Stansted no security questions were asked. Once through immigration and the security check all their is is a small duty free shop and a coffee shop. The amount of seating was reasonable but not sufficient for the Ryanair flights scheduled to leave within 45 mins of each of each other. The airport also seems to suffer from a lack of airside buses to transfer passengers to aircraft but thankfully no delay to departure occured. Overall its a basic airport similar in style to other regioanl airports across Italy and I imagine would suffer serious overcrowding at Winter weekends when charter flight traffic picks up in addtion to the low cost operators.
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2/10

Milan Bergamo Airport customer review

There's quite a large seating area which is just as well given the many delays there were. There aren't enough cafes where you can sit down and the one at the far end (by arrivals) has an extremely confusing ordering system. We didn't locate the restaurant but there is one outside (green building beyond the terminal) which closes at 8.30. Check-in for Ryanair to Luton opened late resulting in huge queues and Italians queue-jumping. This area was horrendously hot. The departure area is tiny and there is minimal shopping which closes before the last flights have gone even if you're lucky enough to be on time. There seems to be no concept of organisation at this airport despite dozens of security staff. The gate area was in chaos with queues getting muddled. Getting to the buses to the planes was a manic free-for-all a survival of the fittest. Don't use this airport if you're taking children or are anything other than 100% fit.
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4/10

Milan Bergamo Airport customer review

Just a short wait for the bus into town but no problems. Staff in information office helpful as was driver on bus. Returning through it after my visit to Lake Como was almost as easy.
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Milan Bergamo Airport customer review

Too crowded because all the low-cost planes leave either early or late hours of the day. Otherwise a small airport well-equipped for a place catering to low-cost carriers ie. a lot better than Beauvais. (But as you can see better low-costs have chosen MXP or LIN like Easyjet and Vueling.)
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Milan Bergamo Airport customer review

One of the worst airports. Poor choice of shops / food etc before you proceed through to the gate. Around the gates there is virtually nothing much to do apart from buy overpriced poor quality coffee.
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Milan Bergamo Airport customer review

Orio al Serio is a very good option should you have to travel to the east of Milan. The strong increase in traffic in the last years has changed the face of this small airport. The terminal is now full of shops and bars. It can be quite crowded in the early morning and therefore you have to allow more time for check in and security controls. Unfortunately the terminal is much dirtier now and the toilets are filthy. Security controls are efficient and better than in bigger airports. they even run random checks on the passengers waiting for particular destinations like the UK. The passport control in the arrivals hall is very slow. The luggage delivery is quick. I always use the nearest parking lots as the price difference with the far ones is minimal.
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