Milan Bergamo Airport

Not Verified | Twice I have traveled through this airport with my mother who needed a wheelchair as she cannot walk the long distances to the gate without getting out of breath and risk of heart issues. Our flight was leaving at 7 am so arriving at 4 am is useless as the Sala Amica staff do not start until 5 am. The totem where they ask you to register to request assistance also had no one answering so it was very worrying for Mum and frustrating for me. The staff were friendly but it's ridiculous to have flights coming and going with no Sala Amica staff available. Mum had to walk with us helping her from the car to the check-in desk which was a ridiculous distance when someone has difficulty. As her carer, it was possible to ask to go with Mum, and agreed. Bergamo Airport please review how you support people with reduced mobility so you are available 3 hours before flights leave otherwise you are putting people at risk physically and psychologically. Also there is no time for passengers using the Sala Amica to get Duty Free shopping or use the facilities such as toilets and cafes. This is an added stress and also reduces potential sales for the airport and the travel experience is poor. It's good the cafes are open all night at least.

Not Verified | While waiting for passport control I felt very hot and dizzy. I asked a make member of staff if I could have some water. He got me through security, got me water and made sure I was ok. Very helpful and I wish I knew his name to thank him.

✅ Trip Verified | I am a disabled lady travelling with my husband who is my Carer. We arrived 2 hours before our flight as advised by Ryan Air. We sat and waited an hour before help arrived. One lady pushing two wheelchairs for different flights. We passed thru check in, security and then arrived at passport control at the gate where my husband was told this is as far as you go with your wife, now you go to the gate and you will see your wife on the plane. We said he should be with me as my carer but was advised this was not allowed at Bergamo. I was whisked away to a lounge which had a large room and a small room. I was put in the small room in my wheelchair along with many others, a tv was blaring away. The staff were stretched out in the larger room watching tv! I needed the toilet but my husband wasn’t there to help so had to struggle my way to it. When I came out I saw my flight was boarding, in 10 minutes I was told. My husband phoned me and said he was on the plane. I was then fetched and was pushed and shoved to the lift outside, then had to wait while they fetched other disabled passengers. Then was again shoved and pushed on to the lift. I felt degraded. There were four of us for different flights. We got to my flight who was waiting just for me. My husband was frantic wondering where I was and what was happening. We were so late he thought the flight was leaving without me!! I have never been treated so inhumanely!!! It was a disgrace, you do not treat disabled people like this in the modern world. I had no idea what was going on, I rely on my husband for all things and you removed my only support!! I was in tears. Bergamo and it’s staff need to improve 100%.

✅ Trip Verified | Absolutely shocking service. My daughter queued for 45 minutes at McDonald’s only to be told they had sold out of what she wanted. No idea of customer service or using common sense like managing the queue and letting people know they were on limited stock prior to entering the queue

Not Verified | This is a "3rd world" airport not an airport in EU and "capital of fashion"! Bathrooms are very dirty, everything is dirty, few stores with old perfumes for example, few restaurants, few cafe, not organized...really I saw stalls looking better! Just transit but never again! Few years ago I was in Napoli....guess Italians are the same as their airports.

Not Verified | Staff could not be more rude. They are extremely unhelpful and any question asked politely will be answered with an attitude. That, combined with Ryanair’s horrible customer service, it’s definitely an experience to avoid at all costs.

Not Verified | Worst airport arrivals queue I’ve ever experienced in 20 years of frequent flying. Please avoid this airport. We took longer to queue at arrivals than to fly from London.

Not Verified | I wanted to charge my phone for 5 minutes before flight. There are no chargers. Literally. Or if there are, 3 people are already sitting there and charging or waiting their turn to charge (like in bars or toilets). I never write negative reviews but this time I was really disappointed.

Not Verified | The queues are very long, there is also no clear indication when they call you to board. At check in I had to remove all my jewellery my shoes and my jacket. I was the only one that had to do this and I was very uncomfortable with this. They are also very rude.

✅ Trip Verified | Bergamo had improved dramatically in the past few years, much clearer, much better facilities and also customer service has improved. The new sky lounge offers an excellent service.