Milan Bergamo Airport

Not Verified | At the arrival, they tried to fill one single bus with all the passengers of a Boeing 737-800! Not to mention the passport control area - one policeman alone for the EU citizens lane.

✅ Trip Verified | Spent the night in the airport for a connecting flight. One of the worst experiences in recent memory. Passport control was attrocious. Waited in the rain because we couldn't fit in the passport controll room and they had only 2 people checking the passports for about 4 flights that arrived around the same time. I've spent more time at passport controll than on my flight there. The beds in the terminal are always fully booked so plan in advance if you want to use them. There are no lounges open overnight, only a few metal seats that are very unconfortable and have metal rails to stop you from loungong on tham, that is if you are able to find more tham 2 empty seats. The airport looks like a refugee camp at night with people on the floor at every step and when I arrived construction workers were tileing the ceiling and making a lot of noise, waking everyone up. Also the staff blocked both ends of the terminal so there were no toilets available to use. I couldn't find any staff to speak english at night and every employee was just rude and dismisive. At 3 am a guy start runing around the airport shouting at everyone to wake up and get off the floor. Once you get past security the airport is better but don't spend the night here. You will regret it

Not Verified | A perfectly acceptable regional airport that seems to function quite efficiently. Arrival was fine, short queue at passport control and then onto the bus which takes about fifteen minutes to get to Bergamo itself. On departure the queue was slightly longer, minor delay waiting for boarding but got there in the end. Surprising amount of shops/bars after security, so no complaints on that front. There are far worse airports than Bergamo.

✅ Trip Verified | The main reason I am writing is because I have never experienced this before. The airport has a man in uniform who walks around and wakes people who tries to sleep or lie down. He is angry and threatening, and it made the whole airport experience horrible. People need to be able to stretch their bodies and the chairs here are thin metalic ones, with comfort-level -5. Its also quite dirty here.

❎ Not Verified | Excellent airport. It helps that it's rather small so everything is at hand. Staff are friendly and helpful. Lots of facilities for food and other commodities. Way better then the chaotic Malpensa. What could be improved is the roads to get there and the parking lot (at times it can get really crowded).

✅ Verified Review | A good, smaller modern airport. I really liked the individual sleeper lounges you can hire for 9 euros an hour with free device charging and work space. Queueing for security - on the 2 times I did it, it took about 15 minutes, pretty standard. Distances - everything is pretty close before and after security. Staff - most service and information staff were really helpful, a couple were informative without giving much away. Food choices before security are of the slice of pizza variety, basic but fine, good coffee, of course, being Italy. After security, there are better food choices and more shops organised in a rather interesting winding way. Wifi at the airport was free but slow at times, fine in the sleeper lounge. Bus connections to Milan (5 Euros) are just outside the terminal. Buses to Milan Malpensa airport (18 Euros) take nearly 2 hours.

Staff are rude. At passport control they throw you your passport without any reason. At the tax-free desk the staff member did not have the faintest idea of politeness. It was strange to find in friendly and amiable Italy so many uncultured and aggressive service staff in one place. Is it cheaper for the airport to hire such people? Comfort in terminal is low though acceptable. Directions to the gates make you go around the whole building, although all gates are right behind the security checks. Gates 'B' are downstairs. If you are short of time - look for a shortcut.

After the renovations, Milan Bergamo Airport is finally a decent airport. Queues are pretty quick but the way to line up could be improved. Decent bars airside, smooth boarding procedure. Excessive bussing. Arrivals are not up to par, toilets could use a full renovation. Buses to the city are frequent and signage is good but the ticket officers should be forbidden to get off the bus itself, which they do in order to capture more passengers.

Flew into Bergamo mid Friday evening and out Sunday early afternoon. No queues at security or passport control. Plenty of facilities -all modern and clean. On a Ryaniar flight so bussed to and from airplane even when the pane was only about 30 metres from the non-Schengen arrivals. However that is a very minor gripe. Much easier to use than Malpensa.

Transport links are not bad frequent buses to Milan and the nearest railway station. An early morning departure on Saturday though was awful. The queue to drop off bags was not long but very slow moving (I gave up and carried mine on). Queues for security very long (15-20 minutes). Once in departures it improved seating and food outlets plentiful. The toilets are another (very unpleasant) story. Bussed to the aircraft which was OK. Not appalling and a fairly typical experience when using an airport that mainly caters for low cost carriers I have known better though (and admittedly worse).