Miami Airport

We had a reasonably civilized experience albeit painfully slow. Crowd control wasn't too bad officials directed passengers to the shortest lines and spoke English. They haven't learned to smile yet or say please but neither were they rude or overly aggressive. We were in transit from London to Nicaragua and our bags went straight through. On the return our experience was even better. The Immigration Officer was charming. The only negative was that our bags couldn't go straight through so we had to reclaim them they'd been removed from the carousel and were stood next to it. Maybe somebody's been taking note of all the adverse reports and action has finally been taken.

Miami airport has refined the usual misery of entering the United States into a fine art. We arrived on a Virgin flight from Heathrow and found ourselves wandering down endless corridors to immigration. Here we queued for nearly an hour. Immigration staff were surly and in one case downright rude. What made this worse is that we were transiting through to Grand Cayman but Miami airport has no facilities for transit passengers. Luckily we had 3 hours before our flight out goodness knows how anyone would manage with any less time between flights. The building itself has obviously been designed by someone who builds mazes for a living. Security staff who checked us through to the gate for the flight to Cayman were equally abrupt and unhelpful. We went and got a drink at the bar near the departure gate to find the tables piled high with dirty glasses and food packaging Does someone have responsibility for managing this shambles or are staff encouraged to treat passengers as an inconvenience.

Miami International Airport does not cater for international passengers. We would have expected more from such a major hub. Breezed through security but there are Very limited facilities for passengers. Not a terrific experience but a means to an end.

My wife and I flew Montego Bay to Miami. American Airlines in its wisdom dumped nearly 3000 passengers from international flights into Immigration at Miami airport at the same time as our plane landed. It took nearly 4 hours to clear immigration and customs by which time all connecting flights were long gone. No crowd control no information no courtesy no help. We will henceforth avoid Miami and American Airlines for all of our travel the pain is just not worth it.

Worst airport experience I've had arrived at 6.30pm and it took 3 hours to get through immigration! No staff to sort lines or help passengers and with people fainting arguing queue jumping etc was just chaos. On to baggage reclaim to find more chaos bags all over the floor most not even near their corresponding carousel and staff completely unhelpful. After that only one exit through customs so this took another hour - four hours in total so I pity anyone with a connection. Staff unhelpful rude and most would not even speak to you in English.

Don't even think about flying American to/from the Miami airport to the Caribbean or Mexico during the holidays! We arrived back from Barbados today and had to wait over 2 hours to get through customs. We missed our connecting flight and were told to wait in American's re-booking line that only had one person trying to handle hundreds of unhappy customers. No one was courteous or helpful. Poor planning on everyone's part including ours! We will never do this again! We will go through JFK or a Texas airport (really any but Miami).

Generally a smooth running airport. However the air conditioning is extremely cold rude staff inefficient lift systems are a pain with normally only one small lift working at a time. For non-US citizens it can be a bit of a harassing experience due to the long lines. Good culinary experiences here.

This airport is a disgrace. We arrived Monday evening from Jamaica I had wondered why American Air built an overnight stay into the schedule. It took 2 hours to get through passport control. Organization was non- existent. The lines for residents were slower than the lines for non-residents. How can it take longer to process a legal resident than someone entering on a visa? With the exception of the American Airlines own personnel and the bartender every single employee was rude. Curbside check-in was a joke. My husband and I were waiting to check-in and two baggage handlers walked past us to help people who had just pulled up and were unloading their vehicles. When we and other people in front of us complained we were told "there is no line you just have to grab one of us. " The food choices are limited and expensive. Avoid this airport at all costs!

I am a US citizen but had a 90 min wait to go through immigration. Our line had a faulty computer but we weren't allowed to move to another agent for 30 mins. Why can't their be a common line for all agents - the room gets so overcrowded as to be dangerous. Fortunately we didn't have a connection or anyone waiting for us but surely things could be improved!

I go through US Immigration at multiple airports 15-20 times per year and I simply dread Miami. The rudest most chaotic immigration experience - even in the US Citizen line you can wait 2-3 hrs - and it is the only place you might have to wait 20-30 minutes once through immigration just to clear customs even if nothing to declare. Everyone seems to be brusque many difficult to understand yet bark at you nonetheless.