| I've never been to a more confusing airport in my life. The signs were not straightforward. On our boarding pass, it said Terminal CE, but none of its signs stated that, it will state Concourse and a list of letters that did not make any sense to us, which was not helpful at all. Our flight was delayed by 5 hours because the captain was unable to arrive at the Miami airport due to the weather in Tampa, which is completely reasonable. However, the situation could've been handled much better. The people that worked outside the gate were unhelpful. They pretty much expected everyone to have smart phones and therefore were negligent in giving us, customers, regular updates as to when our flight will arrive. They only updated people who stood waiting in line for 15 minutes, instead of just efficiently announcing it to the general public, not that their updates were helpful to the individuals that stood in line because they kept pushing it to every hour, so it was very hard for customers to plan accordingly. By giving us an incorrect ETA, we were not able to decide whether to rebook to another flight or not. If we had known that the flight was going to be delayed for 5 hours, we would've gotten on a different flight. But the people at the gate kept ensuring us that it would only be an hour delayed, and then another hour if we asked again and again. This misinformation is unacceptable. In addition, the airport was freezing. I had to wait in line for 30 minutes at the Service Center for blankets to be told there were no clean blankets. I would check in with them a few more times and was told there were still no clean blankets available, during this 5 hours waiting period, this huge international airport did not think to provide blankets. So not only was my flight delayed, I caught a fever due to waiting at the cold airport for 5 hours, and had to call out of work the next day.