✅ Trip Verified
| Zero stars if I could rate that low. We sat in the runway for 35-45 minutes after arrival from Barbados - the reasoning because of “other aircraft that needed to taxi”. Go ahead and start the stop watch. We needed to make a connecting flight to Richmond, and we only had an hour to get to our other aircraft. Well 35 minutes wasted sitting in the runway. Thank you either aircraft controllers or American Airlines. Once we were off the plane (another 10 minutes after waiting on the runway ) we made our way through one customs line where literally 500 hundred people were waiting. We waited in customs for another hour - at this point our plane had already started boarding for Richmond. After making it through the customs checks, there were 6 other customs officers sitting around talking and laughing (twiddling their thumbs) Maybe they could have helped open up more lanes in customs? No - poor management. To add on top of all of this, the one line was full of Miami residents that did not need to make a connecting flight. Maybe they could have opened up a different line for solely connecting flights? No - poor management. After customs we then had to pick up our luggage at baggage claim and recheck our luggage! I get this was American Airlines however this was another wasted 30 minutes. After all of this was said and done all but one American line was open so our so called “pre-check passes were useless “After talking with a behind the counter representative from American, they would not reimburse us for a hotel or could they guarantee a seat in the next flight to Richmond. After staying the night in Miami on our expense, we arrived to our gate and American Airlines informed us only seat was available and that my wife could go ahead while I had to wait for another flight 10 hours later. But guess what? This was not a guaranteed seat either. Looks like I’ll be staying in Miami until the I purchase my own set of tickets again. All in all, this was a nightmare that the airport or American Airlines did not want to admit to their poorly planned schematics of arrivals and connecting flights. Hands down the worst flying experience I have ever encountered. - thank you TSA, Customs and American Airlines for ruining my trip. You can check me off your list of being a returning customer. I hope 1000s will read this so they can be forewarned of possible miseries. Something that could have been completely avoided if Miami knew how to run an airport.