Miami Airport

Customer Reviews

3 star Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Queuing Times 12345
Food Beverages 12345
Airport Staff 12345
Customer rating from 480 reviews
2/10
3 star Skytrax Rating
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1/10

"disappointed with Miami airport"

(United States)

Not Verified | I was disappointed with Miami airport on my departure on Oct 11, 2023, and then became even more disappointed upon my arrival on Oct. 18. The airports "SkyTrain" was not operational, and they had limited number of carts to help those in need. I am 73 years old but having to walk from baggage check-in (around gate 20) to gate 45 was not a pleasant experience. According to a friend, the Skytrain has been broken for about 6 months. I only witnessed two golf carts for seniors while walking about a half mile to my gate. Deplorable. To make matters worse, there was one section where the AC was broken. You think they would contract with a vendor to provide golf cart service above their normal service if the SkyTrain was out of order. My arrival was almost worse with a 1/2 to 3/4 mile walk with NO CARTS and NOT ONE OPERATIONAL PEOPLE MOVER (flat escalator). Try to avoid this airport at all costs, especially if you are elderly. They did have AED's. Now I know why.
Experience At AirportArrival Only
Date VisitOctober 2023
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Airport Staff 12345
no
1/10

"the most mismanaged airport"

(United States)

Not Verified | This is the most mismanaged airport that I have encountered in over 500,000 miles of travel. Poor signage (DFW successfully redid all of their signs a few years ago). We were directed in the wrong direction several times. Asking employees for directions was no help because they did not know where baggage claim 6 was either. Poor maintenance - Most elevators were out of service, and had apparently been so for months or years, since the signs directing you to the next working elevators were ragged and worn. Restrooms not serviced - no paper towels or air dryers. Transportation services not available - the train was not operable; the golf carts were sitting unused with no driver. This was in Terminal D which is almost a mile long. When we arrived on an international flight we had an extremely long walk to customs and there were no chairs in which to rest. There were unreasonably long distances to walk to immigration and customs - sometimes the signs sent domestic and international passengers in different directions, only for them to join again. The signs indicating which line to get in were confusing - we saw dozens of people being moved from one line to another. It was very difficult to find hotel shuttles, and they are located in a dark area across several roads from the terminal. The electrical outlets in our seats had no power. The entire design of the airport appeared to be by an architect who specializes in corn mazes.
Experience At AirportArrival and Departure
Date VisitOctober 2023
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
2/10

"Where are the friendly volunteers"

(United States)

Not Verified | I was traveling through MIA last weekend and found so many problems. There is no-one at the information desks. and when i ask some employees for some help, they ignored me or gave me bad information. Where are the friendly volunteers like other airports? Why are so many elevators not working and/or dirty? Perhaps MIA should retrain their employees.
Experience At AirportArrival and Departure
Date VisitOctober 2023
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
2/10

"disappointed and embarrassed of our airport"

(United States)

Trip Verified | I was born and raised in Miami Dade County and so disappointed and embarrassed of our airport. Restrooms need maintenance, the acoustics throughout are poor and transportation is either non existent or impaired. My flight had a gate change at the last minute. The gates were about a football field apart. I hitched a ride on one of many wheel chairs, but got off soon as woman was suggesting she expected a tip. The security was unorganized, crowded. Management needs a good management system. It's done at other airports in Florida, successfully. The whole airport looks like it has patchwork construction and design, archaic layout. Wheelchairs and transport buses running where people walk! Gate signs don't make sense. I had to ask people where to find everything. Loud speaker sometimes can't be heard, sometimes loud. Terrible!! Where is our tax payer money going. It's certainly not going to this place. Governor DeSantis needs to overhaul the management. Tampa has a beautiful airport, comfortable, organized and beautiful restrooms. Jacksonville too...What the heck is going on in Miami??
Experience At AirportDeparture Only
Date VisitOctober 2023
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
5/10

"have more regard for the elderly"

(Australia)

Trip Verified | This is a plea for Miami and all other international airports to have more regard for the elderly at the airports. =I am 82 and walk much slower than before and standing in the one spot is a struggle. I arrived somewhere in Miami Terminal E after a horrid BA flight, walked for 20 minutes to the Immigration Area where I waited an hour before my turn came and then I walked some 30 minutes to a lounge at D 30 and then had to take a small train to the gate. I do not mind the walking if there are the electric walking lanes that are working but the standing in lines is a strain. - I have occasionally used a wheelchair but these are often promised but do not arrive. My other problem was going through security at Miami where I was told to keep my shoes on although I have artificial knees but then the person at the screening told me to take them off which is more difficult than the young may imagine.
Experience At AirportTransit
Date VisitSeptember 2023
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages N/A
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"inept and terrible customer service"

(United States)

Trip Verified | Our originating flight from Miami to Belize was 3 hours late. When arriving in Miami the customs line was a mile long - no exaggeration - I have video and photo. There were maybe a handful of officers to handle customs and thousands of passengers. We missed our connection. From standing in line for 2 hours. Then after getting baggage another line to leave so add another hour because 1 man was letting people out. Then a line of 550 feet to get vouchers from American Airlines. We did not wait because was already 10:30pm. No employees here to assist thousands of people. Same experience this morning. Stood in two huge lines to check in and get through security due to few employees working. Now we arrive at our gate, and not even half enough seats to sit in to wait. Meanwhile, remodeling is furiously happening. Perhaps Miami airport should hire people to work rather than remodel right now. Complete inept and terrible customer service.
Experience At AirportDeparture Only
Date VisitJuly 2023
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"a poorly run airport"

(United States)

Not Verified | An absolutely disgusting airport! The most uncomfortable airport with lack of services that are found in most other airports in the U.S. Had an overnight stay, a loud buzzer sounded every 3 seconds from midnight to now 5.40 am, escalators going down operated but those going up were not functioning. The sky train was not operating for hours preventing me from being able to go to purchase water. This is not the only occasion that this has happened, it's just a poorly run airport!
Experience At AirportArrival and Departure
Date VisitJune 2023
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
2/10

"not enough charging"

(United States)

Not Verified | Poor signage, everything was broken. Elevators, moving sidewalks, bathrooms were filthy, not enough charging and if you find a wall plug your plug literally falls out of outlet. Overall a dirty airport. Forget going to a gate if you are looking for selection of restaurants.
Experience At AirportArrival and Departure
Date VisitMay 2023
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
no
1/10

"the most disgusting airport"

(United States)

Not Verified | Miami airport is the most disgusting airport I’ve ever been in. The once-blue carpets are black in most places and appear to have never been washed. Littered with food and trash everywhere - and the bathrooms are as back as a filthy run down gas station. I’m looking around as I write this and literary every service is filthy - the floor, the seats, the columns holding up the ceiling. Not just dusty, not just some loose rubbish - truly filthy. Avoid at all costs.
Experience At AirportArrival and Departure
Date VisitMay 2023
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"beneath those of many third world nations"

(United States)

Trip Verified | I clear customs and collected my bag. I exited customs only to discover that the sign saying, Checked Baggage, abruptly ended as I found myself unsure where to bring my bag in the middle of the airport. I asked the single officer on duty. He had no idea. There was no there to assist passengers, only a pair of women behind a booth selling phone cards. The lack of signage or any personnel to guide passengers is shocking, and makes me think that Miami Airport has worse service (and security protocols) than airports in less developed nations. But I don’t think anyone in Miami or Florida gives a damn. Your standards are beneath those of many third world nations.
Experience At AirportTransit
Date VisitMay 2023
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Food Beverages N/A
no