Miami Airport

✅ Trip Verified | Dirty airport. Surly retail people. There was a fight that broke out and I told 2 workers to get police and they couldn’t understand English. What a joke of an airport.

✅ Trip Verified | Such a messy place. It’s a very crowded place with not enough staff. Due to air traffic my flight got delayed from the departure city. At the arrival due to the same issue it took us awhile to get off the plane. Once out we had to walk miles to get to the passport control area where we found hundreds of people waiting in line. Many of us having a connection flight and there were only a few agents working so because of this a lot of us were late for the connection flight. After this the check point took even longer to get through and once again not enough staff was there working. Also I had to pick up my luggage and drop it for the connection flight something I never had to do with any other airline. We traveled with American Airlines (not recommended) after getting through all of this we had to walk miles again to get to our gate which was at the very end of the hallway only to let us know that we had lost our flight and there was nothing to do other than placing us at a standby list and hope for the best only because it wasn’t the airline fault. According to the American airlines agent this had to do with the controllers and the air traffic so they wouldn’t offer us a hotel room or food just because this was the airport fault. We ended up spending a whole night there where we couldn’t even get a bag of chips because they got rid of vending machines so they have no food options passed 11 pm. Honestly a pretty bad experience. I’ve been to plenty of airports and they’re never this disorganized. Miami you need to step up!

Not Verified | I flew in and out of Miami airport twice in Mar 2024. What a zoo! Uber did not find us, Hotel taxi drove past us twice. Getting to the car rental area was long and then waited forever for a car to be taken off campus. This airport is lowest on my list of airports.

Not Verified | I amazes me as European how Americans think everything they have is the best in the world, when it comes to first impressions of a country its main airports fly the flag as to what to expect once you are there. Sadly Miami airport has to be one of the worst organized airports in the world, everything takes forever, the staff are miserable, no one could care less, the facilities / shopping / dining consists of basic third world stuff, the place is grubby, half the elevators don’t work. Place is a dump. Thought that DeSantis bloke was supposed to be good, judging by Miami airport he’s a dunce. Airport looks and feels like everyone has given up. Won’t be flying back through here again, don’t care if it costs more to go through somewhere else, this place just ruins the start or finish of any joinery.

✅ Trip Verified | Coming into Miami from abroad to connect to a flight in the US none of the walkways worked from Terminal D to passport control nor the Skywalk. the baggage claim was a hell of disorder. Then to go through to-our connection we had to go through security again//really! And the line was unbelievably long, the TSA staff did not give clear instructions about what to put in the bins, bags that had already successfully gone through inspection were shunted off for detailed inspection, which lasted 15minutes. Then we had to walk all the way back through Terminal D to its far end to get to our gate. This is a failure of the Airport Administration.

✅ Trip Verified | Worst airport experience in decades. Broken skytrain, walkways, escalators and elevators. Unhelpful and rude staff. Forced to walk miles and wait in lines for hours. Almost missed a connecting flight in the same terminal (D) with 3 hours time. We did not have time to use the restroom, sit down, eat or drink a thing. 3 hours were spent running, hauling bags and waiting in long lines. Staff is rude and goes out of their way to not help you. My 3 year old got hurt and was bleeding from the mouth due to the hazards in this airport and staff not only refused helping her but laughed and talked about how she had fallen in Spanish (which I understand and speak!) . Golf carts meant to replace the sky train do not help even those with children or disabilities (they seem to only help other staff members and chat in their cell). They also broke my bag, however I didn’t have time to file a claim due to the terrible experience. Avoid this airport at all costs!

Not Verified |   Our flight was at 7am and Enterprise only opens at 5am. When we finally got everything sorted out it was 5:20 and the elevator as well as the escalators didn’t work so my husband had to carry 4 luggage items up 4 flights of stairs. Then the moving escalator to the train also didn’t work. When we got to the terminal the escalator to the ticket counter didn’t work. The security line wait time was 25mins. Overall terrible experience.

✅ Trip Verified | If you're a fan of inefficiency and a dash of the cold shoulder, venturing into MIA is like stepping into a time machine, and not the cool, futuristic kind. It's more akin to a leap backwards into an era where charm and functionality are myths, and cramped, outdated spaces are the harsh reality. The staff ability to maintain an aura of indifference in the face of any question or plea for help is truly commendable. It's as if they've taken the concept of 'the cold shoulder' and elevated it to an art form. Navigating the airport is akin to participating in an escape room you never signed up for. The layout is so cramped and convoluted. It’s clear the design was inspired by a labyrinth, with a dash of "let's see how many people we can confuse before noon." Calling it 'old and dated' is a kindness. It's as if the airport is stuck in a bygone era, stubbornly refusing to join us in the 21st century. The charm of yesteryear has certainly overstayed its welcome here. But the pièce de résistance has to be the TSA security clearance - a spectacle so inefficient and embarrassing, it deserves its own reality TV show. The TSA staff, not wanting to be outdone by their airport colleagues, take rudeness to new heights, skirting the line of abusiveness with a finesse that would make a drill sergeant blush. It's a process so fraught with frustration, you'd think it was designed as a test of human endurance. In an era where digital connectivity is akin to oxygen, MIA somehow manages to turn free WiFi into a luxury item. Thanks to the generosity of American Express, passengers can access the internet, provided they have the patience to sit through ads. It's a charming reminder of the dial-up era, a nostalgic throwback that no one asked for. The concept of passenger experience seems to be an alien one at MIA. From the lack of food outlets to the scarcity of lounges, it's as if they're pioneering a new minimalist approach to airport amenities - less is more, and in the case of MIA, much less. In conclusion, if you're seeking an airport experience that combines the charm of a Soviet-era bus station with the efficiency of a sloth, look no further than Miami International Airport. It's an adventure you won't forget, no matter how hard you try. I wholeheartedly advise anyone to avoid this horrible, dingy, old, awful airport at all costs. It's truly a masterclass in how not to run an airport.

Not Verified | Over 2 hours in immigration line. Miami Airport is a disorganized mess and no one seems to care. Non citizens line must have been 3 or 4 hours judging by the lines. Disgraceful.

✅ Trip Verified |  Avoid this airport whenever possible. We have travelled over 10 times and going through Miami on an international flight is by far going to be your worst experience. Do not go through with a short connection. They are unorganized and mismanaged. For such a busy airport you would think they had a great system. Send your management to Japan or any other US airport to see how to do it. Hire someone that wants to improve.