| I am disappointed and disgusted at the level of service at the Miami Airport. We arrived from Costa Rica a family of four, which we had booked our reservations as a family. We were told to stay together through the screening, through customs all the way, which we did. However, the chaos began as soon as we arrived at the Miami airport. My ticket was pre-check as we thought all four would be since they were all booked under my name as the lead person. We were instructed to go to the two different check-points. After being turned around twice, I informed the young lady that we had gone through this twice. If we had to come back, a manager is going to have to get involved. She instructed us to go back to checkpoint three because” the staff member there was new and didn’t know what she was telling us.” We went back, and sure enough, the staff member began to tell us to separate again. I told her what the previous employer had said to us, she pulled up our ticket on her phone and told us to go ahead. I couldn’t believe the level disconnect of communication here in the United States; there is a lot to be learned from Liberia Airport. Courtesy and politeness from the employees for starters. We finally arrived at our gate for departure. As we sat there trying to listen for the changes of gates. The intercom system is not the best; one could barely hear the changes. We saw so many travelers missing their flight and upset, as they should have been. The announcement should have been clear, and anyone on that flight name should have been called before that plane departed. I felt bad for those that were unable to hear the message in the mist of all the chaos. I’m sure that with all the upgrades in technology the intercom system can be much better, employee interaction should be superior. Staff should act as if they want to assist you and not as if they owe you something, remember we are “paying” travelers whether by awards or by credit cards we have paid for service and should be treated with politeness, respect, and clear communication.