Miami Airport

Not Verified | The layout is laughably stupid and pointlessly confusing. The terminals have far too few chairs. The TSA security check is quite literally at a 45° angle downwards so, when you are waiting in line (staring at the repulsive floor with litter and zyn packs scattered about), you are forced to struggle with your suitcase to keep it from rolling away. Once you struggle to get to the screening area, it is hideously disordered and the bag collecting area has room for 3 people max. When we had recently arrived at the airport, the security officer we asked for directions (due to the aforementioned pointlessly confusing layout) informed us that because our flight was not for quite some time, we would not be able to go through the TSA check and therefore had to stay in the "front area." (I put it in quotes because the layout is so stupid I cannot in good faith call it the "front"). This was, as we later found out, false. While maybe another officer knew better then he, we could not find another that spoke English.  All in all, sufficient to say, we will never return to MIA and I recommend you to do the same.

✅ Trip Verified | Arriving at Miami International Airport to return to Rome, we had the invaluable assistance at the automatic check-in before the Air Canada desk, so I don't think an Air Canada employee, helped us so much to understand how we had to make our boarding passes and what to do with our luggage. Thanks to him the passage through this airport seemed delightful.

✅ Trip Verified | A lot of staff were aggressive, rude and condescending, even those who are in the restaurants! Signages and Instructions for the queues are not available. Not enough seating areas. Wifi is good, though.

✅ Trip Verified |   Miami Airport is hands down the worst airport experience I’ve ever endured. From the moment we landed, it was a nightmare. The staff are shockingly rude, with a special mention to the police officer at immigration—condescending and unprofessional, he treated us as if we were a nuisance rather than travelers. The airport itself feels neglected and outdated, as if it’s been stuck in some third-world time warp. Broken facilities, confusing signage, and chaotic lines create an atmosphere of constant stress and frustration. The inefficiency is staggering, with painfully slow processing that leaves you trapped in what feels like a never-ending maze of incompetence. If you’re planning on flying through Miami, be prepared for an absolute disaster. This airport is the definition of a travel nightmare, I wouldn’t wish on anyone. The staff would get zero stars if that were possible.

Not Verified | For a large international airport it seems very badly run, the places needs a lot of TLC. I had watched YouTube clips 5 months before using airport and I was naive and thought that the travelators which were broken in the clip would be working when I arrived 5 months later!! no such luck. We were flying out of J section and there was a huge queue for passport control which we queued in got right to the front to be told by the lady there it was closing and to use another one at the end of the building!! so had to go to that one. I suffer with bad hips and knees so all this walking was beginning to take a toll on me. What a shambles, will not use again.

✅ Trip Verified | Every time I arrive from international flights there is confusion, delays and closed sections to go from customs to connecting flights. On this occasion you had to exit the airport security after i rechecked bag then re entere to the terminal, I had duty free bottles of wine so i asked the bag check attendant and told since it's duty free it should be fine... not a chance had to check my back pack and hope it makes it without breaking. Also When Sky train has non functioning station there is a sign for it after you've gone all the way up to the station. I always try to avoid this airport for international entry.

✅ Trip Verified | Started with rude traffic officers when my husband was helping bring my 7 year old son across the street. The baggage check is confusing, signs don’t matter and there’s virtually walls of people and no one helping direct you. I was redirected to a different entrance 3 times, even though I was following the signs properly. TSA was rude. No bins for small items or your bags. After getting to the gate it was fine but going through back check and TSA was an intense nightmare. It’s fine for solo travel I guess but traveling through this airport with children was awful

Not Verified | TSA staff rude. Moved about without purpose or care - slowly with apathy. One rep on their phone. 2 security lines open. One line jammed up due to having to take a bag off line to check. Waited 15 minutes in the line. Said they were short staffed and didn’t have anyone to check the bag. When we moved over to the next line because the one we were in directed us to, the other rep yelled at us and said she had customers waiting before us. Are we not also her customers that were waiting? She then glared at us and was whispering to another rep about us. Condescending and rude to travelers. They were laughing at people trying to get through, including airline crew and airport staff for being frustrated. This causes anger and frustration and a poor overall mood for passengers when good and positive attitudes would support happy and positive travelers and less issues on airplanes. Embarrassed for this country with international travelers when other countries are kind and calm to travelers because they know it is important for commerce, mental health, and relations with other people. When we finally made it through there were 15 TSA staff standing just inside the concourse having a meeting. Gate staff were kind as well as the staff at the Juan Valdez coffee shop, otherwise would have given a zero.

Not Verified | Worst customs ever. Consistently crowded and confusing. Staff are condescending and rude. Facilities are dirty. The connecting flights lines were very disorganized and people were panicking had a 2 hour layover barely made it to my connection. Trash bins were overflowing in terminal D. No water stations. Very outdated.

Not Verified | Really sad airport, not clean, equipment breakdowns but keep a lot of time to complete security checks. They do not open multiple security check areas which basically means that up to 10 flights use the small security check areas. It took me 1.5 hours to clear this.