Mexico City Airport

Customer Reviews

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Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 111 reviews
3/10
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2/10

Mexico City Airport customer review

(Mexico)

Arriving to México is a real nightmare very long distances walking to get to immigration and then hundreds of people waiting because there are only 5 or 6 agents. And you have to go through this even if you are in transit since they do not have a system by which transit passengers go straight to the international area. And then after 40 or 60 mins of immigration procedures you still have to wait for the luggage and another long line to get out. A horrible experience that I have to endure two or three times every month.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
4/10

Mexico City Airport customer review

(Ireland)

Recently travelled through both terminals on my way from Paris-Puerto Vallarta. Mex is really a story of two different airports. As others have said T2 is great; ultra modern with plenty of space shops natural light and aircon that's at the right temperature. T1 on the other hand is dark showing its age and the air con barely works. It took nearly 40 min to clear immigration on arrival but with the amount of flights arriving from Europe most evenings this is to be expected. Security at both terminals was very fast. The most frustrating thing is having to clear customs in Mexico City and then haul my luggage over to T2. Signage for the Sky train is useless in T1 in fact signage overall is poor in T1. I kind of knew where I was going but still a few more signs for the sky train would be helpful. Staff in both terminals are friendly although it helps when you speak some Spanish.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
5/10

Mexico City Airport customer review

(United States)

Have used both terminal 1 and terminal 2 and both are great with very efficient operations. Terminal 2 which is the newest terminal is bright clean and ultramodern. The airport manages to operate efficiently despite the very large number of passengers and operations which seem to have the airport operating at full capacity. The signage in terminal 2 is very clear however terminal 1 has some issues with the signage. The selection of eating establishments is great ranging from traditional Mexican food to Japanese food. Arrived in the morning at peak hours when the flights from the united states were arriving and moved through immigration and customs in no more than 10 minutes. Overall a great airport and perhaps the best in the Americas.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
1/10

Mexico City Airport customer review

(Mexico)

I wouldn't normally write a review like this but after waiting almost two hours (standing up) for my in-laws a few days ago I wanted to share my renewed unhappiness with this airport. We would have been able to escape to the American Express lounge but unfortunately my hubby had forgotten his card. I am British but I live in Mexico City thus I have no choice but to grit my teeth and face this horrendous airport several times per year. I therefore also mainly travel through Terminal One. Terminal Two is a bit more pleasant in that it is newer but my review refers to T1. Departing from Mexico City is much better than arriving however it still leaves much to be desired. Taxis are good and inexpensive (make sure you pre-book to get a secure white/red taxi and never hail the green/white taxis or the red/gold taxis. The special sirport taxis are white and yellow and are also safe) and the airport is located in fairly close proximity to the city centre so in theory it should be fairly quck to arrive there. However with traffic in Mexico City it can take much much longer than expected so be aware of this to avoid missing flights. If you make your own way there by car strangely for a major airport it is not signposted until you are practically there so you need to be fairly sure of where you are going before you attempt this. It is also located in a fairly off putting and run down part of town so it is not the kind of place you want to get lost in. This also goes for leaving the airport. Parking can be difficult at peak times. Inside the airport - during the summer months the heat can be awful I am not sure if there is air conditioning or if it just doesn't function when needed. It can be tricky to get to where you want to go as Departures and Arrivals are very poorly signposted and the lay out is confusing. So far when I have checked in here I haven't had to wait too long as I always make a point of checking in online and getting there early and using the bag drop when I fly British Airways however we did face a bit of a queue flying with Iberia. I have not experienced too many going through security either so they have obviously organised outgoing flights a bit better than the incoming flights. Passing security facilities are fairly average. As other reviewers have said the terminal is fairly shabby and could do with a renovation but at the end of the day that would probably cause utter chaos. Some of the gates have absolutely no seating areas whatsoever so you basically just have to stand until you are able to board which can take a long time. Arriving in Mexico City - a completely different story and the main reason for the very low scores. Do not expect anything to happen quickly as several large European flights all arrive at almost exactly the same time every day (approx 7pm). Strangely after disembarking the plane arriving passengers are ushered through the arrivals lounge and all is a bit confusing. The queues at passport control are generally frightful and can take over an hour both in the line for nationals and non-nationals (after receiving conflicting information about which I should use as a holder of a Mexican Resident's Visa I have used both). Baggage claim is equally horrendous with several flights worth of baggage arriving on one carrousel whilst many others remain empty. Again there is limited airconditioning so it can be especially unpleasant in the warm summer months. After finally picking up your bags you then have to queue again to have all your luggage scanned (don't expect any help with this - I was travelling alone literally moving my life from London to Mexico City and had a significant amount of luggage as a result three members of staff simply watched while I struggled to load the cases onto the belt - same story when I took them out and put them back on the trolley) and they never open up all the scanners so again this can take a long time. After scanning your bags you then have to hit a button - green means go but if it comes up red you have to have your luggage inspected by an officer. This is also worth remembering when picking someone up do not rush to get there when the flight lands as it is a waste of time as they can take another two hours on top of that. Queues for taxis can be long especially if you need a larger vehicle and once in your car/taxi there is still Mexican rush hour traffic to contend with through a not-so-nice part of town.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
3/10

Mexico City Airport customer review

(United States)

I have flown in or out of MEX a few times and would describe the airport as neither being particularly good nor bad. It is a fairly large facility with a fair number of restaurants and stores available to its passengers and the terminal is acceptably clean. One of the best parts of MEX is the availability at the airport terminal of bus transportation to other cities. I often took the Pullman de Morelos bus between the Mexico City airport and Cuernavaca and found the service to be superb.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
2/10

Mexico City Airport customer review

(United Kingdom)

Not sure I understand the generally positive reviews - although Terminal 2 is bright clean and modern. Terminal 1 on the other hand is old shabby dirty; the signage is dreadful; the restaurants mediocre and queues far from short. When you pass through duty free on the way to the departure gate expect to be continuously asked by sales assistants to buy items.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
4/10

Mexico City Airport customer review

(United Kingdom)

Used Terminal 1 for domestic flights and Terminal 2 for international. Both were clean and efficient. Proximity to city centre is a real bonus and pleasantly surprised by how cheap airport taxis were. Only slight drawback is the lack of decent catering airside in Terminal 2. Impressed overall though.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
4/10

Mexico City Airport customer review

(Mexico)

I have used both terminals and the best is the Terminal 2 because of it's new design and that only 25% of the tourist arriving at this airport are there. Terminal 1 is not bad just old and sometimes busy. It really depends in which airline you are flying to see how long it will take you to do the check in. If you are flying Air France in economy it will take you about an hour but in others like in Lufthansa it just take you 20 minutes or less. There are several restaurants not very good the best you can get in Terminal 1 is Casa Avila in Terminal 2 they are all almost the same. There are also many vip lounges. In terminal 1 you can find American Airlines and Mexicana lounges for OneWorld passengers Air France and Aeromexico for Sky team and United for Star Alliance. Passengers flying with a Star Alliance airline can also enter the AA and Mexicana lounges.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
5/10

Mexico City Airport customer review

(Switzerland)

Used both terminals for international and national flights. This is by far the most efficient airport I ever passed. Due to the generous infrastructure and relatively small number of passengers there was no waiting time wherever (except 5 minutes when checking in for a Delta flight) and no queues and that is what passengers want most. In the departure lounge the lighting was even such varied that one can find a place for reading or relaxed waiting. For curiosity I checked how to get to the entrance to the airtrain but did not find it although there are signs indicating where it should be.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
4/10

Mexico City Airport customer review

(United States)

Arrival on Aeromexico from LAX at the new Terminal 2 home to Aeromexico and SkyTeam partners. T2 is clean spacious and efficient with good dining and business facilities and wi-fi service but its remoteness makes for an inconvenient transfer to Terminal 1 to catch the Metro or a quick taxi into town. T2 is underserved by taxicabs and the queue is always long. It's often quicker to take the Aerotren to T1 and get a cab from there. The customs/immigration staff are professional courteous and speak excellent English. In sum T2 is an improvement over T1 in terms of space and facilities but connectivity to ground transport needs to be improved.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no