Memphis Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 13 reviews
7/10
No Skytrax Rating
Sort Reviews by :
Show
3/10

"Appalling Covid prevention measures"

(United States)

Trip Verified | Appalling Covid prevention measures at the airport. Crowding at security with new rules about food, slowing the process because of confusion about what needs to be removed . No social distancing guidelines at gate and no mask enforcement. People sit wherever they like and pull masks down. I am truly shocked at how Memphis airport operates at the times when there is a mandatory mask mandate in place, and all good businesses work toward social distancing. Would not recommend flying out of Memphis any time soon.
Experience At AirportDeparture Only
Date VisitJuly 2020
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Airport Staff 12345
no
2/10

"apparently don’t care"

(United States)

Not Verified | Check in staff was very rude. Team Sports food service was horrible. Lost my order and did nothing to apologize. Time is a factor but they apparently don’t care. Do not go there!
Experience At AirportDeparture Only
Date VisitMarch 2019
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
10/10

"service has always been pleasant"

(United States)

Memphis is always the city I depart whenever my family decides to go on a trip. The service has always been pleasant along with the low-cost airlines it has been adding, though, after the KLM flight to Amsterdam ended along with Delta dehubbing, Memphis, MEM, has been on a downslope with direct flight routes and still is. MEM urgently needs a new international flight, although I think MEM could potentially surpass the Delta/KLM days by its amazing service. Keep it up MEM.
Experience At AirportDeparture Only
Date VisitMarch 2016
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
9/10

"a very good experience"

(United Kingdom)

A very friendly team of airport workers overall. Southern hospitality goes a long way. Would like to see more dining options and shops that are not all identical in product choices. Overall a very good experience. Would definitely fly to Memphis again without hesitation.
Experience At AirportArrival and Departure
Date VisitAugust 2016
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
9/10

"a very good experience"

(United Kingdom)

A very friendly team of staff overall at Memphis Airport. Southern hospitality goes a long way. Would like to see more dining options and shops that are not all identical in product choices. Overall a very good experience. Would definitely fly to Memphis again without hesitation
Experience At AirportArrival and Departure
Date VisitAugust 2016
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
6/10

"staff friendly and efficient"

(Sweden)

Verified Review | Departure from Memphis. The airport was ok. I regard it as the best airport I experienced during my trip - much better than Newark (EWR) and better than Chicago O'Hare (ORD). The stores and restaurants was plentiful, but the airport is quite small. The staff was friendly and efficient. It was also quite clean, much better than the other airports I passed through this trip in the USA. It was easy to navigate through too. Many small airports are better than their reputation.
Experience At AirportDeparture Only
Date VisitAugust 2016
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Airport Staff 12345
yes
10/10

Memphis Airport customer review

(United Kingdom)

his airport offers easy entry and exit for domestic flights but lacks a Priority Plus lounge. Car rental is on the airport site - the most convenient (for Alamo) I have ever found.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
8/10

Memphis Airport customer review

(United Kingdom)

Having travelled through Memphis I found this airport very easy to pass through unlike a lot of American airports I will be travelling through again next week and know that it should be quite easy not only to land but depart back to the UK.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
5/10

Memphis Airport customer review

(United Kingdom)

First the positives! The most welcoming TSA staff I have encountered in the US. We arrived in Memphis so can't comment on facilities but ground transportation was efficient and it was easy to find a taxi. The most annoying thing was having to be screened on entry. We had already been screened in Norwich and Amsterdam but to be screened on arrival is over the top. Some people in the queue missed connecting flights as a result of this extra screening. I appreciate that we have to go through the terminal but if an airport deals with international flights then they need to review this and ensure that those departing in Memphis can leave without going through the terminal.
Queuing Times 12345
Terminal Cleanliness N/A
Airport Shopping N/A
no
3/10

Memphis Airport customer review

(United States)

Memphis an ex-Northwest Airlines hub still exists as a hub for Delta post-merger with Northwest. For how much longer I can't say as it's close enough to Delta's fortress Atlanta hub to overlap the geographic area. The airport terminal was built in the 1960s and still retains the dingy poorly lit and low-ceilinged design of that time. The terminal piers are compact enough so as not to require long walks between connecting gates. Cleanliness leaves a bit to be desired. Food and beverage services are basic for U.S. airports but Corky's BBQ (an outstanding local chain) has 2 locations and is delicious.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
1 to 10 of 13 Reviews