Melbourne Airport

Customer Reviews

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Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 380 reviews
3/10
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1/10

Melbourne Airport customer review

(Australia)

Arrival at 8am on a Saturday morning 2 hours from exiting plane to getting street side. Queues to get to immigration extended back through the duty free shopping area lots of empty immigration counters. Once through almost impossible to get to the baggage carousel due to the masses of people waiting to exit. The terminal is tired and dirty facilities are limited - chaotic and shambolic are the only fitting descriptions.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
4/10

Melbourne Airport customer review

(Australia)

The arrival and departure experience at T2 (International) continues to suffer from the upgrading of the departure and arrival areas. There are far too many people arriving or departing at peak hours to cope with the current infrastructure. For example I have arrived between 5-7 am three times in the past month from overseas only to experience an hour long wait each time - waiting for my bag then standing in a long line waiting to exit. This part of the terminal is far below the standards it should be for what has been a world-class airport. While improvement works are under way they should have been started a year or two earlier.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
2/10

Melbourne Airport customer review

(Australia)

The outbound international terminal is more akin to a shopping plaza that an airport terminal and of course one needs to traverse through a myriad of shops to get to your departure gate. The inbound international terminal at our arrival of 07.00 hr on a Saturday morning was utterly chaotic. Immigration took 45 mins of lining up the baggage carousel area was overflowing with people awaiting baggage and in one of two lines for customs which snaked for about 300 metres and took another 35 mins to clear.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
4/10

Melbourne Airport customer review

Great alternative to MCO. One self serve cold food restaurant in airport and small bar through gates. No lines for security boarding or baggage. Downtown MLB is a 7 min drive from airport. In MLB you are usually the only flight so baggage claim is pretty swift.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
5/10

Melbourne Airport customer review

(Australia)

One of Australia's best airports particularly without a curfew which makes for great flight times over to the Middle East. Airport is clean well run easy to navigate good facilities easy to transfer to domestic services very modern and has a good range of lounges & retailing. Fast track services for business class. I would recommend using.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
2/10

Melbourne Airport customer review

(Australia)

After travelling worldwide for 3 months this year through 12 International terminals arriving home in Melbourne via Terminal 2 was the worst experience in airport arrival processes and facilities that we can recall. Not necessarily the longest delay but certainly the most disorganised and untidy. My wife and I were directed out of the manual processing queue as we had E-passports and while I passed through the image scan successfully hers failed forcing her back to the end of a now longer queue for manual processing. Being directed to keep moving through the terminal and baggage claim I couldn't wait and we were unable to know each others whereabouts. Baggage claim was an adventure in itself when the carousal numbers changed and people with trolleys probably in a similar situation doubled back. We were not able to be reunited until at least 30 mins later outside in the crowded public area. Queue management was poor given the volume of traffic at the time and the facility if you could call it that is a very tired unattractive first impression of our city. I note that Melbourne Airport announce on their website news page a growth of about 18% in international arrivals per annum nice statistics and yet nothing about redevelopment to meet the increased demand.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
5/10

Melbourne Airport customer review

(United Kingdom)

An early morning arrival on an A380 we were at our hotel within an hour- incredible. The customs officers were smiling and sympathetic to our jet lagged confusion. They were very patient and made a good impression at the start of our holiday.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
2/10

Melbourne Airport customer review

(Australia)

Inadequate on all fronts. Check-in counters (bulk of them are in the main hall up to counter 88). If you are checking in from 89 onwards these are just before the Virgin domestic terminal - the illogical layout makes this a baffling ordeal for travellers. Security and immigration have recently been upgraded and it shows but then there is the hike through retail shops to get to departure gates which are old and outmoded. A collection of four or five gates serviced by toilets and a few overpriced drink and snack machines. Returning was an endurance test. On arrival one is greeted by a low-ceilinged shabby corridor and queues at immigration. My baggage was on carousel 5 which is the newer one but to get to it you have to cut through waiting throngs of passengers lining up afor the exit and waiting for baggage at carousels 3 and 4. The queue to exit begins between two baggage carousels a winding path to customs officers and then another trek with queues to quarantine to have your luggage scanned. Total time elapsed from aircraft arrival at gate to exiting this overcrowded mess: 1hr 55 minutes. Once out transport options are limited to the red bus going to the city (express running a very elastic 10 minutes) at the bargain price of AUD15 or taxis. That's it. I wouldn't have believed it had I not done it but if you are booking a flight with an AM arrival into MEL international avoid it.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
4/10

Melbourne Airport customer review

(Australia)

After arriving from Singapore on A380 at approx 7.30am the only comment I may add is the baggage area. The mornings are very busy at Melbourne Airport as I saw with bags been stacked up on the carousel 3 bags high. I also saw bags falling off the carousel as the amount of bags could not cope with the amount of people arriving. I had a heavy bag and I think if I was an older person this would have been a difficult task. Just come back from Changi airport and even Penang airport in Malaysia and did not see this chaos. But did manage to get off the plane and out within 40 minutes which was good.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
3/10

Melbourne Airport customer review

(United States)

There are only two major complaints to have here but both of them are MAJOR: first of all the quarantine queue/baggage claim is a disastrous overcrowded mess -- particularly if an A380 just landed. Lines can be over an hour with very poor organization and communication. Second of all the airport is far removed from the city center. While the bus service/shuttle to the city is reliable and well-run it's still much less comfortable quick or easy to use as a rail link would be.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no