Melbourne Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 344 reviews
3/10
No Skytrax Rating
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4/10

Melbourne Airport customer review

(Australia)

Love the airport the shops are super with good range of choice I like that its small and not disjointed like larger airports food is good quality with great choice. Dislike exorbitant cost of parking short term ludicrous! On thinking Sydney is even worse - does the airport only make a buck from its parking?
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
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5/10

Melbourne Airport customer review

Coming back from the US in June I was quarantined for over an hour being tested for Swine Flu. Found my bag waiting for me next to the carousel no line at customs was waved through and exited 10 minutes later. Excellent! Skybus is expensive you can catch a metlink bus but you need to transfer to a train at Broadmeddows. Take the skybus saves you an hour of stress trying to figure out where to go and it takes you straight to Southern Cross Station. Its so easy to walk from terminal to terminal since they're all part of the same building save Terminal 4 which is Tiger Airways and separate from the other three terminals.
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2/10

Melbourne Airport customer review

Touting by limo drivers at T1 & T2 early morning and late evening has become a real pain for arriving passengers. It is illegal the public announcements say so and the signs say so but the airport is doing nothing visible to stop these pushy touts hassling arriving passengers. The airport has extensive video surveillance they can see what is happening but they don't are. Makes Melbourne look like a 3rd world airport. With the lack of proper public transport options they will unfortunately persist!
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2/10

Melbourne Airport customer review

Recently had the slowest arrival experience of any international flights my wife and I have taken over the past 15 years - including our previous arrivals at Melbourne. We disembarked at about 2220 & collected our luggage at the carousel at 2245. Ominously there were approximately 150 people queued for Customs when we first arrived at the carousel. By the time passengers from our flight had collected their luggage there was a single queue that snaked twice around carousel 1 before feeding into the existing three lines of people who had been waiting when we arrived. As we waited patiently passenger from another flight collected their bags & joined the queues. It took until 2345 to reach a Customs Officer & be waved though after a quick check of our luggage. I don't blame Customs staff who were obviously doing their best with patience & good humour but seeing almost everyone being asked to open their cases I could understand the delays. I doubt whether too many people waiting to clear Customs that night would have any positive thoughts about Melbourne Airport or maybe Melbourne & Australia in general. Either there needs to be more Customs Officers on duty or some further risk analysis needs to be undertaken with a view to limiting searches of suitcases to a much smaller proportion than was carried out while we were there.
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3/10

Melbourne Airport customer review

Passing through Melbourne on two occasions as a transit passenger was a disappointing experience. The arrival pier was shabby and in need of re-carpeting and decoration. Only on reaching the arrivals duty free area did the appearance of the airport improve. Transit passengers were required to negotiate what appeared to be poorly finished service corridors and stairs in order to reach the departures security search area. The departure area itself was attractive with a good range of duty free outlets unfortunately the toilets were in need of some deep cleaning.
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2/10

Melbourne Airport customer review

I flew out of Melbourne on a Qantas domestic flight. The airport works OK with little queue for check in or security but it looks in need of modernisation. My main issue was that the food and drink options airside were awful. There are lots of different outlets all with different branding but they all sell the same products for the same prices. I bought a sandwich which was stale a chocolate muffin which tasted more of banana and a coffee which was cold - and this cost nearly $20. Eat before you get to the airport.
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4/10

Melbourne Airport customer review

One of the most annoying things about this airport is the very high cost of short term parking which is $45 a day. This is more than a car park in central Melbourne. There is an undercover "Long-term" car park which is quite misleading. This car park charges the same as the short term car park which it shares the building with. I have no idea what the discount applying is and at $90 overnight it is expensive. I agree with the comments about baggage and customs delays but there again this is an island nation and we think every one wants to come here. The domestic terminals are quite decent but then there is no immigration or much baggage there.
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3/10

Melbourne Airport customer review

While I understand the arguments an airline operator might make about the need to make a return on its lease Melbourne Airport's continued refusal to install free Internet terminals (emulating Singapore) is poor. Singapore may be essentially a government-run airport but Melbourne is boring by comparison and it is about time that passengers were offered a small 'freebie' given the various airport charges that are included in the prices of most tickets. Of course it would be unfair to claim that Melbourne Airport is the only Australian airport to fall behind progressive transport hubs like Changi Airport. While Melbourne Airport's per-passenger processing fees are lower than most other Australian capital city airports it ought to give something back to passengers who contribute a huge daily amount in parking fees and indirectly in airport income by supporting overpriced shops that block one's way once airside in the international terminal as others have observed. There seems to be a lack of drinking water fountains in the Virgin Blue terminal unforgivable in an often warm to hot climate like Melbourne's (in summer and early autumn at least) and another attempt to force us all to purchase bottled water should we forget to bring non- alcoholic drinks from home office or hotel.
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3/10

Melbourne Airport customer review

The security and immigration was not very long departing Melbourne taking a red eye flight to Singapore. The whole idea of passing the duty free to move to the gate area seems a little pushy to passengers. This leaves a feeling of aggressive selling on the minds of passengers. Once you pass the duty free shops to the gate area there is nothing much to do except just waiting at the gate area.No decent bar/dining area to relax before a flight. Unlike major airports worldwide there is no lounge access even on payment for travellers using non-premium cabins.
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3/10

Melbourne Airport customer review

Have flown in and out of Tullamarine International four times and every time I've been left wanting. Arriving in Melbourne is a tiring and tedious process with inefficient immigrations and customs procedures. Getting out of the building an hour after touchdown is the best you can hope for especially if you're arriving with another international flight. When leaving Melbourne make sure you grab something to eat before you go airside because there is quite literally nothing once you're through unless you fancy a dodgy sandwich bar with grumpy teenagers behind the counter or an overpriced "wine bar" that would be better suited to downtown Melbourne than an airport where most people just want something well-priced and appetising. I'm not much of a fan of fast food joints but even a Hungry Jacks would be welcome in the departure lounge. Pretty much nothing to do when waiting for your flight so bring a book or time it so you don't have long to wait after clearing security. For Australia's second biggest city Tullamarine is not doing Melbourne any favours and desperately needs more airside.
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