Melbourne Airport

Customer Reviews

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Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 373 reviews
3/10
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3/10

Melbourne Airport customer review

(New Zealand)

Mixed review here - arriving from Wellington I went through the Smart Gate very quickly there was a long delay picking up bags due to unloading machinery failure but if it hadn't been for that we'd have had a speedy arrival. Returning was an entirely different story and one I wouldn't care to repeat. We arrived at Tullamarine before 10am to see a really long and ever-growing Air NZ queue and only 3 to 5 check-in positions open and staff seemed to be going to and fro seeking advice querying passports etc. Through to equally long queues at the x-ray machines and no let-up at immigration where half the positions were manned. No sign of a Smart Gate which surely would have eased the pressure. Finally got airside to then negotiate the maze of shops our departure gate wasn't clearly identified. Wake up Melbourne/Tullamarine! This is not an efficient international airport all of the time.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
4/10

Melbourne Airport customer review

(Australia)

Avoid Melbourne if you can. After been kept onboard until we got a gate we then had to wait for some one to come and operate the airbridge. We used our epassports (one worked and one didn't) luckily they had a dedicated desk for failed epassport clearance as the regular line went all the way back to the duty free shops. We then had to fight to reach the baggage carousel as the area was very crowded. The exit queue system is a shambles several queues feed into one and people push their way through. For something that has just been renovated the design doesn't work.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
2/10

Melbourne Airport customer review

(Australia)

Arrival 07.00 on a Sat and at best an embarrassment. Old tired aerobridges and a shabby low-ceilinged arrival concourse. The obligatory gymkhana through a tired duty-free and to the throngs at passport control. Fortunately I used Smart Gate and was able to bypass the queue. I was expecting queues at baggage but there were throngs of people around each carousel at least 6-7 deep all intermingled with the queue for the exit all made painfully slow by overzealous quarantine checks. Simply renovating or adding bits to a structure that is over 40 years old is clearly not the solution to a facility that has outlived its use.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
1/10

Melbourne Airport customer review

(Australia)

Arrival at 8am on a Saturday morning 2 hours from exiting plane to getting street side. Queues to get to immigration extended back through the duty free shopping area lots of empty immigration counters. Once through almost impossible to get to the baggage carousel due to the masses of people waiting to exit. The terminal is tired and dirty facilities are limited - chaotic and shambolic are the only fitting descriptions.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
4/10

Melbourne Airport customer review

(Australia)

The arrival and departure experience at T2 (International) continues to suffer from the upgrading of the departure and arrival areas. There are far too many people arriving or departing at peak hours to cope with the current infrastructure. For example I have arrived between 5-7 am three times in the past month from overseas only to experience an hour long wait each time - waiting for my bag then standing in a long line waiting to exit. This part of the terminal is far below the standards it should be for what has been a world-class airport. While improvement works are under way they should have been started a year or two earlier.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
2/10

Melbourne Airport customer review

(Australia)

The outbound international terminal is more akin to a shopping plaza that an airport terminal and of course one needs to traverse through a myriad of shops to get to your departure gate. The inbound international terminal at our arrival of 07.00 hr on a Saturday morning was utterly chaotic. Immigration took 45 mins of lining up the baggage carousel area was overflowing with people awaiting baggage and in one of two lines for customs which snaked for about 300 metres and took another 35 mins to clear.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
4/10

Melbourne Airport customer review

Great alternative to MCO. One self serve cold food restaurant in airport and small bar through gates. No lines for security boarding or baggage. Downtown MLB is a 7 min drive from airport. In MLB you are usually the only flight so baggage claim is pretty swift.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
5/10

Melbourne Airport customer review

(Australia)

One of Australia's best airports particularly without a curfew which makes for great flight times over to the Middle East. Airport is clean well run easy to navigate good facilities easy to transfer to domestic services very modern and has a good range of lounges & retailing. Fast track services for business class. I would recommend using.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
2/10

Melbourne Airport customer review

(Australia)

After travelling worldwide for 3 months this year through 12 International terminals arriving home in Melbourne via Terminal 2 was the worst experience in airport arrival processes and facilities that we can recall. Not necessarily the longest delay but certainly the most disorganised and untidy. My wife and I were directed out of the manual processing queue as we had E-passports and while I passed through the image scan successfully hers failed forcing her back to the end of a now longer queue for manual processing. Being directed to keep moving through the terminal and baggage claim I couldn't wait and we were unable to know each others whereabouts. Baggage claim was an adventure in itself when the carousal numbers changed and people with trolleys probably in a similar situation doubled back. We were not able to be reunited until at least 30 mins later outside in the crowded public area. Queue management was poor given the volume of traffic at the time and the facility if you could call it that is a very tired unattractive first impression of our city. I note that Melbourne Airport announce on their website news page a growth of about 18% in international arrivals per annum nice statistics and yet nothing about redevelopment to meet the increased demand.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
5/10

Melbourne Airport customer review

(United Kingdom)

An early morning arrival on an A380 we were at our hotel within an hour- incredible. The customs officers were smiling and sympathetic to our jet lagged confusion. They were very patient and made a good impression at the start of our holiday.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no