Melbourne Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Queuing Times 12345
Food Beverages 12345
Airport Staff 12345
Customer rating from 418 reviews
3/10
No Skytrax Rating
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Melbourne Airport customer review

(New Zealand)

Avoid this airport! My family and I were flying to Mildura via Melbourne and both ways we had terrible experiences! I don't know if it was a bad day both times or what but the people working there Air NZ were so rude. The woman at check in should not work in customer service and the man at the gate where we were boarding was so rude. Massive lines disgusting toilets horrible staff made an already long day seem like an eternity. Never again!
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
5/10

Melbourne Airport customer review

(Australia)

Being from Melbourne I am quite ashamed of our airport. It is so much poorer than our Asian neighbours in facilities and being customer friendly. It seems to cope okay if your flight arrives or leaves afternoons or evenings but mornings are a total nightmare. There is not enough room or staff to cope with large volumes of arrivals (or even departures) which doesn't exactly give a good first impression or last impression. I always dread arriving into my home town airport. After a long haul flight the last thing you need is "attitude" and long long delays.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
7/10

Melbourne Airport customer review

(Australia)

After arriving from Vietnam Fri morning I walked to the wrong area of passport control only not be greeted by the rudest customer service lady. If this is the welcome we give visitors to our country then I'm not surprised people would think us rude. First point of contact and greeted with this rude lady not good first impression.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
8/10

Melbourne Airport customer review

(Singapore)

Having read previous reviews of Australian airports I was slightly worried with the sort of service I would encounter at Melbourne Airport. However Melbourne Airport was surprisingly a gem of the airport. Arrival into Melbourne on a Qantas A330 at the same time an Emirates A380 came in from Dubai was expecting immigration to take an hour or so but I was happy to be done in under fifteen minutes. Bags at the belt immediately after immigration and despite a small mix-up at quarantine I was on my way by Skybus to Melbourne forty minutes or so after deplaning. My outbound flight from Australia was also at Melbourne Airport and getting through the airport was very much a breeze. Hardly anyone at the airport in the middle of the afternoon when I arrived. Barely any time wasted checking in for my Emirates flight and immigration was particularly smooth and hassle free. Even picked up a nice little bottle of Mescal on the way to the gate with so much time to spare (2.5 hours). Free wifi was certainly useful. Plenty of plane spotting opportunities in the terminal as well. Of course it can't match other airports such as Changi in terms of entertainment and leisure options but if you're visiting Australia this may very well be the best airport to enter the country/transit between flights.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
5/10

Melbourne Airport customer review

(United Kingdom)

Quite unbelievable that there is no train to and from this busy airport. Queues at Passport and Immigration at both arrival and departure can be very lengthy. Airport management need to take a serious look at the security and bag search procedures on departures where waiting times can be frustrating. More people need to be employed in this area.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
na

Melbourne Airport customer review

(United Kingdom)

Had the misfortune of travelling through this airport on my Emirates journey from Dubai to Auckland. This should have been an in-transit transfer to re-board the same aircraft. The transit was chaotic with all passengers corralled in a corridor waiting yet another baggage search - despite having undergone 2 previous checks of the same bags before leaving Dubai. Their computers / scanning equipment was not working but no-one seemed able or willing to tell those cramped up in the corridors! Scan eventually took place and able to get to the departure gate area which was also crowded. Re-boarding was strictly by Zones - but families with young children and those requiring extra time / help did not appear to be given the usual priority? This is my second bad experience of this airport and based on that I will be considering alternatives next time.
Queuing Times 12345
Terminal Cleanliness N/A
Airport Shopping N/A
no
1/10

Melbourne Airport customer review

(Australia)

Parking fees are extortionate and the airport is very family unfriendly. There is no way to get to the airport from the suburbs by public transport with small children (unless you go into the CBD first) - only semi affordable way to take a taxi without child seats. Also the 'grace period' to get from car park pay station to exit gates with small children is too short. Food in the airport is ok but could be better.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
na

Melbourne Airport customer review

(New Zealand)

Trolley hire fee of A$4 is disgusting. Even in poor countries (e.g. Vietnam Thailand) airport trolleys are free for all to use - why does Melbourne airport have to charge for their use? Leaves a bad taste in ones mouth especially when this is followed by long queues at check in at security clearance and at passport control and the absence of any decent coffee/eating places in the terminal.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
na

Melbourne Airport customer review

(Ireland)

Not a good airport. Avoid if possible! After a long haul flight it took me around one and a half hours to collect my baggage and clear customs. Queues to get past customs where winding right around the baggage area with many of tired and frustrated people! I have never seen worse in any airport. This airport has a lot to learn from good airports around the world! I dread the day I have to return through it! Be warned people not a good experience from a very disorganised customs area!
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
2/10

Melbourne Airport customer review

(Australia)

Flew in on a delayed flight from Hong Kong after visiting four other international airports during the month. Queues incredibly long (but glad I was local the international passengers had an even longer wait) and signs hard to spot from some locations. Staff quite officious not a smile in sight. Not sure why the entry form (who decided pink on cream was a good idea?) has to be seen twice requiring another queue or why people in the queue were being yelled at to put their passports away (surely those people doing the yelling could have cleared people quicker). All in all a very embarrassing experience for a Melbourne resident.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no