Mauritius Airport

Customer Reviews

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Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 47 reviews
5/10
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Mauritius Airport customer review

A pleasant but adequate airport which serves its basic purpose of catering for tourists to the Island But lacking in some facilities. And inadequate for transit passengers (from/to Australia connecting through to South Africa and East Africa. There is a café in the transit/departure lounge but it only takes cash in the local currency and no way to change or accept other currencies. Succumbed when thirsty and dehydrated during my 7hrs in the transit lounge to trying the tap water in the toilet but I spat my first mouthful out when the attendant told me it wasn't drinking water though he could for foreign currency get me some drinkable water. So for equivalent of $2 was given some tepid water in a bottle. Later on found the claim about the tap water being undrinkable somewhat tenuous as observed another airport employee filling a drinking bottle from the same tap.
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Mauritius Airport customer review

Because of the increasing number of flight passengers Mauritius sought to improve its airport facilities in the late 1980s modelled on those of Europe. While this improvement was seen as innovative and welcoming it was also sad to see the erosion of its uniqueness which Mauritius once prided itself upon. It does not make the facilities better by having a few more chairs two lounges and a cafe/bar that is extraordinarily expensive. . What matters is how passengers are treated .For example the airport personnel such as the police check-in staff immigration officers health officers etc used to be welcoming friendly and helpful and always had a smile on their face. Now if you see a helpful person with a welcoming smile on their face then you must count yourself lucky. Also as soon as you get off the plane you are met with the sight of around 6 to 10 people looking at you with stern faces some in police uniforms with a revolver or pistol in their hands pointing at you. What a welcome hey? Some of the police hold absolute power and sometimes abuse that power by stopping you for no reason. Some security guards who had failed to become police officers and now content to work as security guards sometimes also assume the power of the police and will check your hand bag after you have already checked in. Some of them will even tell you that your have excess baggage even though you have already been through check-in procedures and satisfactorily fulfilled all the requirements. The good thing though is there is now a system where you have to queue for check in or immigration control. Therefore this has been a significant improvement. Although some people complain about the queues they are no worse than those of British or European airports. However you can still jump the queue if you have a relative or a friend in high position of authority at the airport. This is done in a more subtle way nowadays.
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Mauritius Airport customer review

Though queuing in front of the immigration desks seemed a rather hard time when disembarking from a long-haul night flight the rest was OK - quick luggage delivery (immigration queuing time left time enough for luggage to be delivered!). It's a bit of shame there is just a small stairway to get from rental car return office (in arrival hall) to departure hall but we managed to make it pretty quickly. No queue upstairs in spite of three jumbos leaving a the same time. I must say our flight to Paris counted 60 people only. Well equipped tax free shop showing prices in euros. Nice business class waiting lounge from air mauritius shared by partner airlines such as Air France Emirates or South African Airways. There is a first class lounge for the same airlines -doesn't look much better. On the whole rather good terminal for such a small and comparatively poor island
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Mauritius Airport customer review

Unlike other comments I have a few nice things to say. The amount of people at the airport depends on what time of day you are arriving / departing. As I was arriving at 08:40 I can remember seeing only two other planes parked at the airport. So for me Immigration was the only problem. I agree it was hectic - there are only about 3-4 desks with everyone forming messy queues as we were all eager to experience this beautiful island. Nice views of the airfield though. I remember walking through immigration and thinking "wow" because they've really done up the airport since my previous visits to the island. It was a vast improvement.
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Mauritius Airport customer review

There is one stupid design at this airport. Their rental car counters are located inside the arrival hall. Then when you return the car key and settle the bill before departure you have to walk pass the security check outside of the arrival hall - although the security guards were friendly at the time this design made me feel like breaking the regulation. After returning the key I have to take my luggage and walk up the stairs outside of the building under the rain (sorry no escalator connecting the arrival and departure hall) to the departure hall.
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Mauritius Airport customer review

Just returned after 3 weeks on this wonderful island. However the airport departure experience was so awful I expect many people would think twice about returning. Security check before check in was not just chaotic as the previous author suggests but an absolute disaster. Three 747 loads of people in a queue with only one machine! After check in the immigration queues were totally unacceptable. A further 25 minutes queuing with a three year old and four year old is not a lot of fun I can tell you. Only had a short time to enjoy the very pleasant lounge. SSR airport looks better than it did a few years ago but they really have got to sort the queues out.
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Mauritius Airport customer review

Mauritius' Sir Seewoosagur Ramgoolam Airport (SSR) is located in the south-east of the island and transfer time to anywhere else is usually an hour. For a small country of 1.2 million it is basic but has all the usual facilities even if it's not particularly attractive. There is a baggage security check just before the check-in counters although it isn't particularly thorough and queuing was a bit chaotic. Two lounges are available for First and Business Class passengers one of which is handled by Air Mauritius. This is the one I used for a Singapore Airlines flight. Again it did the basic job and had all the usual facilities such as internet fax machine shower and so on. Also a lot of staff on hand which seems to be standard in hotels and restaurants on the island. Okay overall. One thing to remember is that immigration control on arrival in Mauritius are keen that all visitors leave in due course - and insist on seeing an onward ticket. This can make things complicated if you arrive on either a one-way or open-jaw ticket as I did.
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