Mauritius Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 47 reviews
5/10
No Skytrax Rating
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3/10

Mauritius Airport customer review

Arriving from Paris in first class took 15 minutes to clear the airport. Leaving was another matter - airport being too small lots of queuing at economy check in as the airport gets busy for the London Paris and Dubai flights of Saturday evening. MK lounge is nice with newspapers food and beverages. Boarding can be horrendous on economy - duty free shop has a nice variety of good the selection at the coffee shop is too basic needs to be improved.
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3/10

Mauritius Airport customer review

Very disorganised sometimes. Long queues and hot. Prices are very high at the coffee / food places.
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2/10

Mauritius Airport customer review

A small airport with slow moving queues. Travellers from UK need to complete a landing card. Once through the slow passport control you then have to queue again for the health check control. Not quite as slow but could be better. On leaving Mauritius you need to complete a disembarking card. They tell you this after you have queued for passport control so you then have to complete the card and queue again! Total nonsense. Duty free section is quite expensive and the only cafe that serves hot food is substandard. The food served is an insult to Mauritian cuisine. Unfortunately this is the islands main airport so you will have no choice but to use it.
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4/10

Mauritius Airport customer review

Travelling in Business Class amongst the first people to leave the plane and immigration took only 1 minute to clear - as for luggage probably an extra 10 min. In less than 15 minutes I was out of the airport even after having done some duty free shopping. When leaving Mauritius there's a special entrance for Premium passengers. Security scan your luggage first and check-in was like a breeze. Took less than 3 min to clear. However on the other side of the airport the queue for Economy was horrendous as 3 flights were leaving at the same time for Paris CDG Hong-Kong and Dubai. Excellent lounge with hot snacks savouries good choice of drinks magazines Internet and shower rooms. Looked like an hotel lobby. Finally a good choice of duty free shops. But be careful if you are in transfer through an EU airport as you will get your shopping confiscated if anything is above 100ml as for instance in CDG airport the staff thinks MRU doesn't comply with EU laws and I had to leave my bottles of rum.
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Mauritius Airport customer review

I travel just about every week on business normally out of Heathrow Gatwick or Southampton. Apart from a queue in Terminal 3 in August 2006 I can safely say that SSR Airport in Mauritius is the airport in the world which has taken me the longest to get from the plane to the bus and the longest to get from the bus to airside. The immigration is so slow it's quite unbelievable and the queue to enter the terminal go through security then check in then immigration then another security check is completely unacceptable. If Mauritius wants more tourists then it needs to sort this out. We will not be rushing back there.
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Mauritius Airport customer review

Very pleasant airport for such a small island. All the usual facilities are there although somewhat expensive. The duty free prices are good though compared to UK or Canada and many other countries. The queues have to be sorted out. Security agents should not usurp the role of the police or customs although they may assume the responsibilities of a police officer according to Section 25 of the Police And Criminal Evidence Act (1984). It is imperative in a highly competitive travel industry to ensure that small details are not ignored at the expense of arrogance and unnecessary and superfluous security checks.
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Mauritius Airport customer review

Interesting airport. The runway is big enough to take a 747-400 or an A340 but the terminal only has 4 gates. I arrived on 6th August on business and my baggage arrived very quickly and for those who really need a smoke there is a dedicated smoking area in baggage reclaim. The arrivals exit is looks inviting with palm trees etc. The queues at immigration are long but then how many people have just come off of that 747? They try to deal with you as quickly as they can. I was at the back of the queues as was last of off aircraft and was through in 20 minutes. Leaving is a different matter. You go through security before checkin. Security stick a security label on to say they have checked and you can go out and come back if you need that smoke as once inside there is NO SMOKING at all what-so-ever. I was told if we opened the bag we would need to go through security again. My bags have many pockets and the label was only across one? You need to go through security again before going into the main terminal which really doesn't make sense. There are not many shops inside. You can get coffee and food but it isn't cheap. Duty free had the usual array of jewellery alcohol tabacco etc at some good prices and in Euro's as well as Rupee's. I did find on a trip to the toilet that most people went in there for a smoke. The attendant standing outside knows this but ignores it so if you really need a ciggy before the 12 hour or so flight there is an 'opportunity'. That said the terminal was clean and most staff are friendly. Immigration can be stroppy. I had to fill out all of the details on the immigration form again as the carbon copy came out faint. Overall a pleasant experience but then most people are there for a good and expensive holiday so in reality you are already relaxed.
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Mauritius Airport customer review

Clean airport but not friendly to smokers (there's no smoking throughout the whole airport !!) On arrival there is still the long queues at immigration and no proper system to avoid queue jumpers. Prices are hiked up at the duty free lounge. Nothing under US$3 (even water or coffee or a soft drink).
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Mauritius Airport customer review

Nice and clean airport. Not a huge choice of facilities but was ok. When we arrived at the airport there was a queue for Air Mauritius and Air France that stretched the length of the airport but the BA check in had no queues which was a bonus. Security check prior to check in is a pain as the queue for this mingles with the other queues.
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Mauritius Airport customer review

On arriving at the airport from England on an early flight a number of aircraft had recently landed and thus there were a number of queues waiting to be processed by immigration staff. I found the staff member who dealt with me to be very pleasant but the process was 'long winded' and after a long flight tedious. Some queues moved faster than others and therefore a single snaking queue branching off to the next available immigration officer would have been preferable and fairer. I found the airport to be clean well laid out the terminal building close to the departing aircraft. There were even staff outside the building directing passengers to the correct entry doors.
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