Mauritius Airport

Customer Reviews

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Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 45 reviews
5/10
No Skytrax Rating
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2/10

Mauritius Airport customer review

A small airport with slow moving queues. Travellers from UK need to complete a landing card. Once through the slow passport control you then have to queue again for the health check control. Not quite as slow but could be better. On leaving Mauritius you need to complete a disembarking card. They tell you this after you have queued for passport control so you then have to complete the card and queue again! Total nonsense. Duty free section is quite expensive and the only cafe that serves hot food is substandard. The food served is an insult to Mauritian cuisine. Unfortunately this is the islands main airport so you will have no choice but to use it.
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4/10

Mauritius Airport customer review

Travelling in Business Class amongst the first people to leave the plane and immigration took only 1 minute to clear - as for luggage probably an extra 10 min. In less than 15 minutes I was out of the airport even after having done some duty free shopping. When leaving Mauritius there's a special entrance for Premium passengers. Security scan your luggage first and check-in was like a breeze. Took less than 3 min to clear. However on the other side of the airport the queue for Economy was horrendous as 3 flights were leaving at the same time for Paris CDG Hong-Kong and Dubai. Excellent lounge with hot snacks savouries good choice of drinks magazines Internet and shower rooms. Looked like an hotel lobby. Finally a good choice of duty free shops. But be careful if you are in transfer through an EU airport as you will get your shopping confiscated if anything is above 100ml as for instance in CDG airport the staff thinks MRU doesn't comply with EU laws and I had to leave my bottles of rum.
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Mauritius Airport customer review

I travel just about every week on business normally out of Heathrow Gatwick or Southampton. Apart from a queue in Terminal 3 in August 2006 I can safely say that SSR Airport in Mauritius is the airport in the world which has taken me the longest to get from the plane to the bus and the longest to get from the bus to airside. The immigration is so slow it's quite unbelievable and the queue to enter the terminal go through security then check in then immigration then another security check is completely unacceptable. If Mauritius wants more tourists then it needs to sort this out. We will not be rushing back there.
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Mauritius Airport customer review

Very pleasant airport for such a small island. All the usual facilities are there although somewhat expensive. The duty free prices are good though compared to UK or Canada and many other countries. The queues have to be sorted out. Security agents should not usurp the role of the police or customs although they may assume the responsibilities of a police officer according to Section 25 of the Police And Criminal Evidence Act (1984). It is imperative in a highly competitive travel industry to ensure that small details are not ignored at the expense of arrogance and unnecessary and superfluous security checks.
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Mauritius Airport customer review

Interesting airport. The runway is big enough to take a 747-400 or an A340 but the terminal only has 4 gates. I arrived on 6th August on business and my baggage arrived very quickly and for those who really need a smoke there is a dedicated smoking area in baggage reclaim. The arrivals exit is looks inviting with palm trees etc. The queues at immigration are long but then how many people have just come off of that 747? They try to deal with you as quickly as they can. I was at the back of the queues as was last of off aircraft and was through in 20 minutes. Leaving is a different matter. You go through security before checkin. Security stick a security label on to say they have checked and you can go out and come back if you need that smoke as once inside there is NO SMOKING at all what-so-ever. I was told if we opened the bag we would need to go through security again. My bags have many pockets and the label was only across one? You need to go through security again before going into the main terminal which really doesn't make sense. There are not many shops inside. You can get coffee and food but it isn't cheap. Duty free had the usual array of jewellery alcohol tabacco etc at some good prices and in Euro's as well as Rupee's. I did find on a trip to the toilet that most people went in there for a smoke. The attendant standing outside knows this but ignores it so if you really need a ciggy before the 12 hour or so flight there is an 'opportunity'. That said the terminal was clean and most staff are friendly. Immigration can be stroppy. I had to fill out all of the details on the immigration form again as the carbon copy came out faint. Overall a pleasant experience but then most people are there for a good and expensive holiday so in reality you are already relaxed.
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Mauritius Airport customer review

Clean airport but not friendly to smokers (there's no smoking throughout the whole airport !!) On arrival there is still the long queues at immigration and no proper system to avoid queue jumpers. Prices are hiked up at the duty free lounge. Nothing under US$3 (even water or coffee or a soft drink).
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Mauritius Airport customer review

Nice and clean airport. Not a huge choice of facilities but was ok. When we arrived at the airport there was a queue for Air Mauritius and Air France that stretched the length of the airport but the BA check in had no queues which was a bonus. Security check prior to check in is a pain as the queue for this mingles with the other queues.
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Mauritius Airport customer review

On arriving at the airport from England on an early flight a number of aircraft had recently landed and thus there were a number of queues waiting to be processed by immigration staff. I found the staff member who dealt with me to be very pleasant but the process was 'long winded' and after a long flight tedious. Some queues moved faster than others and therefore a single snaking queue branching off to the next available immigration officer would have been preferable and fairer. I found the airport to be clean well laid out the terminal building close to the departing aircraft. There were even staff outside the building directing passengers to the correct entry doors.
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Mauritius Airport customer review

A pleasant but adequate airport which serves its basic purpose of catering for tourists to the Island But lacking in some facilities. And inadequate for transit passengers (from/to Australia connecting through to South Africa and East Africa. There is a café in the transit/departure lounge but it only takes cash in the local currency and no way to change or accept other currencies. Succumbed when thirsty and dehydrated during my 7hrs in the transit lounge to trying the tap water in the toilet but I spat my first mouthful out when the attendant told me it wasn't drinking water though he could for foreign currency get me some drinkable water. So for equivalent of $2 was given some tepid water in a bottle. Later on found the claim about the tap water being undrinkable somewhat tenuous as observed another airport employee filling a drinking bottle from the same tap.
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Mauritius Airport customer review

Because of the increasing number of flight passengers Mauritius sought to improve its airport facilities in the late 1980s modelled on those of Europe. While this improvement was seen as innovative and welcoming it was also sad to see the erosion of its uniqueness which Mauritius once prided itself upon. It does not make the facilities better by having a few more chairs two lounges and a cafe/bar that is extraordinarily expensive. . What matters is how passengers are treated .For example the airport personnel such as the police check-in staff immigration officers health officers etc used to be welcoming friendly and helpful and always had a smile on their face. Now if you see a helpful person with a welcoming smile on their face then you must count yourself lucky. Also as soon as you get off the plane you are met with the sight of around 6 to 10 people looking at you with stern faces some in police uniforms with a revolver or pistol in their hands pointing at you. What a welcome hey? Some of the police hold absolute power and sometimes abuse that power by stopping you for no reason. Some security guards who had failed to become police officers and now content to work as security guards sometimes also assume the power of the police and will check your hand bag after you have already checked in. Some of them will even tell you that your have excess baggage even though you have already been through check-in procedures and satisfactorily fulfilled all the requirements. The good thing though is there is now a system where you have to queue for check in or immigration control. Therefore this has been a significant improvement. Although some people complain about the queues they are no worse than those of British or European airports. However you can still jump the queue if you have a relative or a friend in high position of authority at the airport. This is done in a more subtle way nowadays.
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