Marseille Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 73 reviews
2/10
No Skytrax Rating
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1/10

Marseille Airport customer review

(United Kingdom)

My wife and I departed from Marseille Airport to Paris CDG last Saturday in the early afternoon. We are both over 70 my wife had a hip replacement operation last year and whilst I consider myself as reasonably fit I have had a number of heart operations and have an artificial heart valve. What annoyed me most about this airport was the lack of management leadership control of the security queue. The staff in my view were ill-disciplined arrogant couldn't care less. Quite honestly I did think they were appalling when we arrived there was a queue with only one gate open after we had gone through security suddenly there were more staff and two gates open and no queue. Very bad performance compared with decent airport security such as Manchester.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
na

Marseille Airport customer review

(Ireland)

This review refers to the MP2 terminal. I completely agree with most of the other reviews. I have never felt the need to review an airport before. This one however is a shambles. It is a shoddy large shed of a place. It is poorly organised overcrowded and gives no sense of confidence to the air traveller. The airport itself is quite difficult to access. Arriving in Marseille on Friday evening was a nightmare - enormous traffic jams and it was even quite challenging for the hire car's GPS to get us to our destination. Avoid at all costs.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
1/10

Marseille Airport customer review

(United Kingdom)

My review is for Marseille MP2. Horrible airport terminal. This is probably the most inefficient and badly organised airport that I have experienced. The queue at security is always badly managed. They don't have a line for people who require special assistance. They don't seem to have enough people to manage the queue. So many people who use this terminal do not have manners they just jump the queue. No airport staff seem to organise the place. I've had enough of Marseille MP2. I'll never set foot in this airport terminal again.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
na

Marseille Airport customer review

(France)

MP2. This terminal is a joke! I thought maybe it was a temporary structure but it seems it was purpose built. We used the airport for a flight to Istanbul. We arrived on Sunday evening for a flight scheduled for 0155. There were no facilities at all for food or drink. Check in was appalling and chaos seemed to be the order of the day. We had to take our hold luggage through ourselves and waited nearly an hour for it to be checked at security. When we finally reached the departure lounge again any shops that are there were closed the coffee machine was out of order so had to sit (in extremely uncomfortable seating) for two hours with no refreshments available to us. Apparently the building was originally used for cargo I think passengers are being treated in the same way. Marseille Airport Authorities please note we are paying customers and expect some sort of service that reflects that. Whether we are flying budget airline or not we should be treated with respect.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
na

Marseille Airport customer review

(France)

Marseille MP2 (part of Marseille airport dedicated to low cost flights) is a terrible place for passengers. Last month we spent one hour queuing between the Ryanair registration and the plane access. A hundred people standing in a very small space no seat available. And again 20 min queuing before the luggage control. Comment of the airport staff: "you should be happy to have toilets available". All the building is noisy.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
na

Marseille Airport customer review

(United Kingdom)

Long queues at passport control inbound then a long wait for luggage on top of that. Outbound long queues at security more than 90 minutes then a long queue for passport control. Less than 1/3 of available channels open. In a nutshell fly elsewhere and save a morning or afternoon queuing!
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
na

Marseille Airport customer review

(Brazil)

An international airport that in many places only has instructions in French. Flew into Terminal 4 which along with the others is dirty and poorly signposted. The toilets are dirty hygiene does not seem to be the concern of the administration. To find out where the tax refund was location was like begging for information. The customs broker only stamps documents for the refund 2 hours before takeoff. The seats for waiting passengers were dirty and the lounge Luberon does not even have bathrooms inside.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
1/10

Marseille Airport customer review

(United Kingdom)

Flew into Marseille from Gatwick and used on arrival Terminal 2. It is appalling. It is brutal architecture and long hard corridors that go up and down with no electric walkways or many lifts. If you are not physically fit or so handicapped that you need a wheelchair getting to and from the aircraft can be a struggle even more so with those with children's buggies. I found the staff particularly the border police indifferent to passengers and talked amongst themselves. The check-in and security going out was smooth and fast but the facilities leave a lot to be desired. Blocked toilets poor shopping options particularly on the land side few seats. If you fly with easyjet even as a low cost passenger you get modern well equipped clean and comfortable jet. I don't see why this airport authority expects passengers to be happy with a terminal that is not as good as the other terminal at the airport and which is the case at both the north and south terminals at Gatwick. or Nice. This terminal puts the airport to shame creates a terrible first impression and should be pulled down.
Queuing Times 12345
Terminal Cleanliness N/A
Airport Shopping 12345
no
2/10

Marseille Airport customer review

(Belgium)

The low cost terminal at Marseilles MP2 is exactly what it says it is : low cost low quality low everything. There was no air conditioning in the small luggage claim area in July and we had to wait for 30 minutes for our luggage to arrive although our flight was the last flight to arrive that evening at 11.45pm and the terminal was empty. To avoid at all (low) cost.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
1/10

Marseille Airport customer review

(United Kingdom)

MP2 the budget airline terminal is the worst airport in France I have ever used. You have to carry your own suitcase to a conveyor belt at check-in there is very little in the way of food and shops and the terminal looks like the freight warehouse it once was. The worst part of the experience however was when we were called to the departure gates. After the flight was called we had to queue for twenty minutes before any border police bothered to come to the emigration desks. Once you get to the gates the waiting areas look like a prison reception area with no seating and bare metal walls. A number of elderly passengers were in real distress due to the lack of seating. No matter what you think budget passengers deserve this terminal is unacceptable in a developed country.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no