Marseille Airport

Customer Reviews

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Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 68 reviews
2/10
No Skytrax Rating
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Marseille Airport customer review

(United Kingdom)

Long queues at passport control inbound then a long wait for luggage on top of that. Outbound long queues at security more than 90 minutes then a long queue for passport control. Less than 1/3 of available channels open. In a nutshell fly elsewhere and save a morning or afternoon queuing!
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
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Marseille Airport customer review

(Brazil)

An international airport that in many places only has instructions in French. Flew into Terminal 4 which along with the others is dirty and poorly signposted. The toilets are dirty hygiene does not seem to be the concern of the administration. To find out where the tax refund was location was like begging for information. The customs broker only stamps documents for the refund 2 hours before takeoff. The seats for waiting passengers were dirty and the lounge Luberon does not even have bathrooms inside.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
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1/10

Marseille Airport customer review

(United Kingdom)

Flew into Marseille from Gatwick and used on arrival Terminal 2. It is appalling. It is brutal architecture and long hard corridors that go up and down with no electric walkways or many lifts. If you are not physically fit or so handicapped that you need a wheelchair getting to and from the aircraft can be a struggle even more so with those with children's buggies. I found the staff particularly the border police indifferent to passengers and talked amongst themselves. The check-in and security going out was smooth and fast but the facilities leave a lot to be desired. Blocked toilets poor shopping options particularly on the land side few seats. If you fly with easyjet even as a low cost passenger you get modern well equipped clean and comfortable jet. I don't see why this airport authority expects passengers to be happy with a terminal that is not as good as the other terminal at the airport and which is the case at both the north and south terminals at Gatwick. or Nice. This terminal puts the airport to shame creates a terrible first impression and should be pulled down.
Queuing Times 12345
Terminal Cleanliness N/A
Airport Shopping 12345
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2/10

Marseille Airport customer review

(Belgium)

The low cost terminal at Marseilles MP2 is exactly what it says it is : low cost low quality low everything. There was no air conditioning in the small luggage claim area in July and we had to wait for 30 minutes for our luggage to arrive although our flight was the last flight to arrive that evening at 11.45pm and the terminal was empty. To avoid at all (low) cost.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
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1/10

Marseille Airport customer review

(United Kingdom)

MP2 the budget airline terminal is the worst airport in France I have ever used. You have to carry your own suitcase to a conveyor belt at check-in there is very little in the way of food and shops and the terminal looks like the freight warehouse it once was. The worst part of the experience however was when we were called to the departure gates. After the flight was called we had to queue for twenty minutes before any border police bothered to come to the emigration desks. Once you get to the gates the waiting areas look like a prison reception area with no seating and bare metal walls. A number of elderly passengers were in real distress due to the lack of seating. No matter what you think budget passengers deserve this terminal is unacceptable in a developed country.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
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1/10

Marseille Airport customer review

(Ireland)

Waiting area after passport control at gates was overcrowded - too many people crowded into small gate with no chairs for over 30 mins. Unbelievable to think this is Europe surely there are some regulations?
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
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5/10

Marseille Airport customer review

Flew into and out of MP2 in the last week and absolutely no complaints. Clean well maintained and well signed medium sized airport with good design that limits walking distances from check-in to security to gate. On arrival bags were on the belt when we got to luggage reclaim and we were straight out and into a taxi within 15 minutes of landing. Big picture windows over the apron afford excellent views of the aircraft while you wait for your flight to be called. Feels like an airport rather than a shopping centre that does flights on the side.
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4/10

Marseille Airport customer review

I often use MRS on LaNavette flights from/to Orly and I actually like the airport. AF uses the Hall 4 which is bright and convenient. Luggage delivery is usually quick and it is a short way to the bus station. Bus shuttles run every 20 min to downtown Marseille (€850 one-way) and every 30 min to Aix-en-Provence. On departure there are plenty of self-service check-in machines and security control is usually fast. On the downside there are very few shops and catering facilities so that I would recommend not to arrive too early before your flight.
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1/10

Marseille Airport customer review

Sadly my experiences seem to be following Mr Cullen's closely! Having felt like him that MP2 was beginning to get its act in order I had a poor experience a couple of weeks ago. At a 'busy' time for the terminal (ie 2 flights departing closely together!) management of two different queues was non-existent - and unnecessary given that in fact my Ryanair flight (to STN) was about 40 minutes late into Marseille and so passengers should not have been called to the gate at all. Result - on going forward to the border police passport control STN passengers were asked to stand to one side to let the others through (I think they were going to Eindhoven). Those of you who know the area at MP2 that I am talking about will realise the unpleasant scrum that resulted (after which we STN passengers were still required to queue at the 'gate' (ie behind a locked door) for almost 45 minutes before boarding. Once we reach summer schedules I'm going to try Leeds/Bradford-Avignon with Jet2 although recent posts on LBR (which I have not used for a couple of years) hardly fill me with much hope!
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1/10

Marseille Airport customer review

My third report on MP2 will be my final one as I will never use this appalling shambles of a terminal again - the worst yet. As before my departure was on a Saturday afternoon in August but just four flights were scheduled to leave in the three hours after I arrived. MP2 could not cope. We arrived just over two hours before scheduled departure and had the flight left on time would have spent 1 hour 50 minutes queuing. Among the highlights were 24 minutes waiting to give passport details (after 36 minutes in the check-in desk queue) and being accused of not submitting them online - like everyone else in the queue I had not been asked to. Another half hour waiting for the border police officer to open his booth. The final insult was an extra 20 minutes at the departure gate as they could not let passengers off the incoming aircraft - the terminal door would not open. So we finally boarded the aircraft 2.5 hours after entering the terminal all but ten minutes standing in queues. This place is an utter mess: inefficient chaotic cheap nasty and with uncaring staff I speak and understand enough French to know that it was not just a language barrier; I will accept the security staff who were doing their best. It should be avoided at all costs there are alternatives and I intend to use them.
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