Marseille Airport

✅ Trip Verified | This airport is a mess, and whilst they are expanding the terminal, the present areas are poor. The shopping and cafes / restaurants are very limited, and poor for what calls itself an international airport. Toilets are a disgrace, filthy and poorly maintained. Boarding gate areas are overcrowded, hot with very poor aircon, dirty carpeting and no sight of a cleaner anywhere. WiFi is non existent, and the handful of charging points are almost inaccessible for most. For what is effectively a state owned airport, Marseille Airport is an absolute disgrace and needs private owners to come in and make it fit for purpose.

Not Verified | Its beautifully located airport in the outskirts of Marseille and next to the sea. Good public transportation from Marseille city center to the airport (Bus after every 10 mins). Airport structure is lacking a good maintenance, although, big part of the airport is going through major facelift renovations that could really confuse the departing passengers as the signages aren't very clear or bilingual to guide passenger towards a right direction. Waiting area and washrooms temperature is warmer than outside temperature. Passengers were literally sweating bullets and kids were crying, its just too hot. I enjoyed the tarmac view though and also like how they let people to board either by jetty or just walk to the plane. I will review it again once all the work would be done and hopefully, airport would be in much better shape.

Not Verified | The airport was dirty, the floors in the general waiting area were stained and dusty, the toilets were disgusting. We were told to board and there was no one at passport control; then we were sent through and the gate was closed, with no staff present. Travellers were sitting on the same filthy floors. Does this reflect lack of respect for your country or lack of respect for your visitors.

✅ Trip Verified | I was so shocked and confused. Staff at this airport is incompetent and can speak only french what is not normal on any airport from obvious reasons. One of the ladies threw my friends expensive cosmetics to trash even though she adhered to the policy when it comes to liquids in the baggage. Nobody was able to even explain to us why she did that and we were furious. We are disappointed and even though we enjoyed Marseille, we will never come back to this airport with arrogant staff, dirty toilets, and poor services.

Not Verified | Worst airport ever and do not recommend at all. I visited in July 2023 and when we arrived in terminal 2 it was completely appalling there was not one sign of any security or passport control. We got off the plane walked up a flight and then down a flight of stairs through a hallway and then there was an exit sign. We were shocked. The toilets stank and were the dirtiest I’ve ever seen. I was truly disappointed and disgusted at the sight of it. We waited an hour for our bus because ours just didn’t show up and it was a disaster we are flying out of here shortly and none of us are looking forward to it

✅ Trip Verified | We went from Terminal 2. By check-In there was total chaos, Zero organization. At waiting room there were dirty chairs and dirty floor. I didn't have courage to visit the toilet. I asked staff about cleaning service and he was totally unhelpful and just continued to tell “no no no.” Zero effort to do anything or just tell sorry. I have never experienced such a horrible service at any airport in the world.

✅ Trip Verified | Chaotic. You queue to check-in; you queue to drop your bag; you queue at security. My arrival process took a whole hour. Thankfully I noticed the mess when I first landed, so I made sure to really be there 2 hours before departure. When I first landed, someone's bag got stuck on the conveyor belt: two passengers had to join forces to fix the issue, because the attendants simply kept throwing suitcases on, creating a mess. Chaotic, in a very stupid way.

Not Verified | I have been travelling around the world, but I have never ever experienced such a terrible airport as the one in Marseille. Car rental was an absolute nightmare, you had to walk a long distance with all your luggage. Waiting for hours and badly trained staff, speaking "Franglais". I speak both French and English, but I did not understand the lady because of her terrible accent. On the way back the gas station near the airport had run out of gas, so I had to pay a lot extra at the return desk. No kind words or anything. Only a rude lady who shouted that I had to go to her colleague. Where ever I could find that person I had to find out myself. On the website it said that I had to be in Terminal 1, but this was not correct. A very rude and unfriendly lady at the information desk said I had to be in Terminal 2. This is the low budget airlines terminal. Of course the Ryanair flight was very much delayed, so I had to do a lot of waiting. The queues for 6 (!!) other departure gates had to go through one narrow hallway (blocked with passengers) and one could not see for what gate one was waiting for. An officer told me I had to use my eyes better (!!!) and I had to struggle through an enormous crowd waiting for their flight. People did get mad at me, because they thought I was pushing ahead. Then I had to wait for more than one hour with 200 hundred other passengers in a very stuffy, small and very hot "waiting room" (with only a few seats) before we could go to the airplane. No information at all. It was a hot day and it was a very bad experience. Inside the plane we had to wait for another hour, because the incoming flight was delayed and for that reason we had to wait one hour to get a new departure time from traffic control. I don't know why such a big city has such a bad airport: illogical, bad logistics, bad information, very bad building and worst of all: rude staff. I don't expect a royal treatment, but some respect, friendliness and correct information is a base for a pleasant experience. I will not go there again.

✅ Trip Verified | This is the worst airport and with the stupidest liquid policy. On this day I passed through 3 different airports and it was only in this one that they unduly involved my liquids. I took the liquids in a completely transparent necessair and when I get to security they tell me that it is not allowed and that I have to change it to 1 (yes only 1) tiny transparent zipper bag, which supposedly if you pour liquids inside it takes 1L (and I can't believe it because the 1L freezer bags are triple those). After explaining that I had counted my liquids and that the sum of all of them was 1L (I even had half bottles but I counted the total bottle). They said that I had to select products, another security asked the one who was talking to me what was going on she still replied "you say you went through more airports". The other security comes all launched and just tells me that I have to select products - it was the most ridiculous thing that ever happened to me. I ended up putting completely new products in the trash and now when I reach the final destination I'll have to buy everything again!

✅ Trip Verified | The announcements regarding the flights (e.g. announcement for delayed flight) are in French. Therefore, someone who does not know the French language cannot be informed for anything regarding his flight schedule. It is common known that the English language is the official language of communication internationally. In most airports I have visited internationally the announcements are in local and English language in order all passengers to be properly informed/updated for their flights. I suggest Marseille airport to improve its processes by translating the French announcements to English too. This will assist airport's smooth and efficient operation. Hope this comment/review to be taken into account, considering that one of airport's aim is all passengers to "catch" their flights and not to lose them.