✅ Trip Verified
| I review here terminal 1, as terminal 2 is very different and for low cost flights only and is famous for very poor service. So for terminal 1, check in: well organized, smiley, attentive and helpful staff, not crowded. Security: honestly my very best experience so far, fast, smiling and patient staff (first time I ever meet a security team who seems to actually like their job and who don’t make me feel like an annoying user. They actually made me feel but like a welcome customer). Waiting area: enough seating, power sockets for laptop and smartphone everywhere, carpeted floor, corridors leading to the plane so we have never been outside. Toilets: not enough of them, bad smell, a lot of “out of order” ones, poorly indicated, no coat hook in the toilet stall (in winter time, when everybody wears big jackets, nobody wants to drop it on the floor in the toilets nor keep wearing it while using the toilet). But the stalls are fully closed so at least you have privacy. However, I only saw one single stall for disabled people and that’s really not enough. There is not a lot of options for food in the terminal and as usually the few available are excessively overpriced. We travelled with a disabled person and were very disappointed by one part of the service. When the staff to assist arrived they were perfect but from the parking to the check in counter, there is absolutely zero indication about how to get assistance from the parking. Even the staff told us that my grandmother had to walk till the check in wihich is not true. She had to walk from the parking, al the way thru the mechanic stairs (which are scary as they are way too fast for her) and then all the way inside the entry hall which is quite big. In every other airport I traveled with, there was indication and a way to contact the assistance staff from the parking so they can come to pick her up from there.