Marseille Airport

✅ Trip Verified | We went from Terminal 2. By check-In there was total chaos, Zero organization. At waiting room there were dirty chairs and dirty floor. I didn't have courage to visit the toilet. I asked staff about cleaning service and he was totally unhelpful and just continued to tell “no no no.” Zero effort to do anything or just tell sorry. I have never experienced such a horrible service at any airport in the world.

✅ Trip Verified | Chaotic. You queue to check-in; you queue to drop your bag; you queue at security. My arrival process took a whole hour. Thankfully I noticed the mess when I first landed, so I made sure to really be there 2 hours before departure. When I first landed, someone's bag got stuck on the conveyor belt: two passengers had to join forces to fix the issue, because the attendants simply kept throwing suitcases on, creating a mess. Chaotic, in a very stupid way.

Not Verified | I have been travelling around the world, but I have never ever experienced such a terrible airport as the one in Marseille. Car rental was an absolute nightmare, you had to walk a long distance with all your luggage. Waiting for hours and badly trained staff, speaking "Franglais". I speak both French and English, but I did not understand the lady because of her terrible accent. On the way back the gas station near the airport had run out of gas, so I had to pay a lot extra at the return desk. No kind words or anything. Only a rude lady who shouted that I had to go to her colleague. Where ever I could find that person I had to find out myself. On the website it said that I had to be in Terminal 1, but this was not correct. A very rude and unfriendly lady at the information desk said I had to be in Terminal 2. This is the low budget airlines terminal. Of course the Ryanair flight was very much delayed, so I had to do a lot of waiting. The queues for 6 (!!) other departure gates had to go through one narrow hallway (blocked with passengers) and one could not see for what gate one was waiting for. An officer told me I had to use my eyes better (!!!) and I had to struggle through an enormous crowd waiting for their flight. People did get mad at me, because they thought I was pushing ahead. Then I had to wait for more than one hour with 200 hundred other passengers in a very stuffy, small and very hot "waiting room" (with only a few seats) before we could go to the airplane. No information at all. It was a hot day and it was a very bad experience. Inside the plane we had to wait for another hour, because the incoming flight was delayed and for that reason we had to wait one hour to get a new departure time from traffic control. I don't know why such a big city has such a bad airport: illogical, bad logistics, bad information, very bad building and worst of all: rude staff. I don't expect a royal treatment, but some respect, friendliness and correct information is a base for a pleasant experience. I will not go there again.

✅ Trip Verified | This is the worst airport and with the stupidest liquid policy. On this day I passed through 3 different airports and it was only in this one that they unduly involved my liquids. I took the liquids in a completely transparent necessair and when I get to security they tell me that it is not allowed and that I have to change it to 1 (yes only 1) tiny transparent zipper bag, which supposedly if you pour liquids inside it takes 1L (and I can't believe it because the 1L freezer bags are triple those). After explaining that I had counted my liquids and that the sum of all of them was 1L (I even had half bottles but I counted the total bottle). They said that I had to select products, another security asked the one who was talking to me what was going on she still replied "you say you went through more airports". The other security comes all launched and just tells me that I have to select products - it was the most ridiculous thing that ever happened to me. I ended up putting completely new products in the trash and now when I reach the final destination I'll have to buy everything again!

✅ Trip Verified | The announcements regarding the flights (e.g. announcement for delayed flight) are in French. Therefore, someone who does not know the French language cannot be informed for anything regarding his flight schedule. It is common known that the English language is the official language of communication internationally. In most airports I have visited internationally the announcements are in local and English language in order all passengers to be properly informed/updated for their flights. I suggest Marseille airport to improve its processes by translating the French announcements to English too. This will assist airport's smooth and efficient operation. Hope this comment/review to be taken into account, considering that one of airport's aim is all passengers to "catch" their flights and not to lose them.

✅ Trip Verified | Flying from Terminal 2 - the home of most low-cost carriers. Bay Drop: I didn't use this but it looked a bit chaotic. Lengthy queues. Security: Very swift overall and no delays (5pm, Sunday). I luckily was sent to a belt that just opened, and I was happy with this. They scan your boarding card at security. Airside: There appeared to be a good number of shops but I didn't use them. Options for food were very limited. Connectivity: WiFi was free and available, but don't expect anything special. Plugs: There were a number of single/double socket plugs. The first that I found on the ground floor did not work. I used the extension cable behind the vending machines by the departure gates. The floor was a bit dirty, but it worked. The power socket situation is very bad. Gate: Boarding from Gate G it was messy. The ground staff were very thorough looking at the passport. Unfortunately there was a rather large group of Italian seniors who pushed their way to form a queue once past the gate. There was a single, poorly stocked vending machine. €2.90 for a single bottle of soda. Boarding: There was no airbridge and you walked approximately 100m to the plane. Quick enough and a nice chance for some air before the flight. Water: There are no water bottle refill stations in the airport. In 2022, as we're conscious of plastic, this was very poor. I would have expected something and you are limited in options for buying water. Dining: Several tables and a basic cafe in the bag drop area. There's a mix of people dropping bags, others having coffee (€2.50) and beers (30cl - €4, 50cl - €6). It's very busy and you need to push around people to get past them. Overall, a very basic and simple airport, but lacking in features expected in such a large city. However I cannot fault the ease of getting to gate.

Not Verified | I used the Marseille port on May 9th on my flight back from a very pleasurable voyage in Provence. Our experience at Marseille Airport was the worst I have ever had. I am not a frequent flyer but I have been in at least 20 airports, including airports much smaller than Marseille. First of all the toilets were dirty and unpleasant to use. The width of the toilet paper was a half of the width of the toilet paper in the airplane. The information attendant was very polite but did not give me any relevant answer to any of my questions (at least four), one of them being where can I find the luggage attendant since we had an entire day ahead and we had planned to visit Marseille. At the luggage post there were machines which we did not know how to operate, but there was no human attendant and no sign when he will come. We got a strong impression that the service is unreliable and we decided to wait for flight at the airport. When check-in started we had to pass to usual step of luggage checking which is usually quite straightforward. However passengers of several flights were mixed together and directed by operators to appropriate lines. I would expect from a modern country like France to have an automatic line server like those operating in any post office or clinic. I was directed to a line and then redirected to another line by another operator and then there was a loud argument between the two. The temperature was 26 degrees but this part of the airport was not climatized and people were getting very nervous. Being a lover of France and it's people I was quite ashamed feeling that my experience could maybe expected in a third-world country and I don't want to offend any of them. I swore I will never use Marseille Airport again.

✅ Trip Verified | This quite large airport offers a generally pleasant experience. Duty-free shopping and catering are fine (not excellent), security screening was ok during covid-19 times but they've limited rows and there were already some ques, despite the very low passenger volumes. Seating is comfortable but seats do show wear and tear. The whole place has a bit of a dated 90s feeling but it does the job. Transportation to the city of Marseilles and other nearby places is proved by frequently running buses, use bus 91 to the city center of Marseilles.

Not Verified | It should be pointed out that this airport has 2 terminals which are vastly different and that most of the bad reviews concern terminal MP2 which is used by low-cost companies. I can understand the frustration of some users concerning the threadbare facilities in that terminal. MRS is my local airport and as such I appreciate the efforts the airport management make to offer a service without trying to rip off the user. Personally I do not care about 5 star service and am happy to accept the minimalistic conditions that come with low cost - you get what you pay for. If you are aware of this the shock is not so great. I am very happy to use an airport 1 hour from my home where I can park my car for 2 weeks for €35. I'd rather that than being made to feel like a wallet on legs in London Stansted for a level of comfort which is hardly better than that of Marseille, not to mention the SS style of the security staff at that airport. At Marseille I have always found the staff to be welcoming, polite and helpful and have never been faced with long queues. They have a device which allows shoes to be checked without removing them - I wish other airports would invest in the same equipment. I consider MRS is human sized airport run by human beings who realize that the whole world does not have the means to travel in business class. It is a pleasant change from the UK airports run by fatcats with no consideration for the travelling public - do you recognise yourselves Manchester Airports Group?

✅ Trip Verified | Transit at Marseille a nightmare, no transit lane so have to come out and go back - security only 2 lanes open all parafe passport readers down and no power sockets provided for pax use actually working - disgrace.