Marrakech Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Queuing Times 12345
Food Beverages 12345
Airport Staff 12345
Customer rating from 133 reviews
3/10
No Skytrax Rating
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4/10

“Toilet paper should be provided for free”

(Poland)

Not Verified | The Cleaning ladies in all toilets at the airport remove the toilet paper from the cabins and if you ask for paper, they ask for a charge! I think its really mean and it should not be like this! Toilet paper should be provided for free.
Experience At AirportDeparture Only
Date VisitJanuary 2025
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
2/10

"cruel to my autistic daughter"

(United Kingdom)

Trip Verified | Men working at passport control middle booths, 5pm 10th Jan 2025, were cruel to my autistic daughter and disrespectful to myself and younger daughter. One of them shouted at her to hurry up, my husband explained she is autistic and that made him more angry at both of them. Before myself and youngest daughter could approach they pulled two males, can only assume they were friends, out of the queue behind us to go in front. When we did approach, I was asked to confirm I was a housewife, I stated I was a Doctor, they then proceeded to ignore me and laugh with each other for 5 minutes whilst we stood there. Horrible, sad, cruel men in positions of authority where we just had to stand and be disrespected. Will not be visiting Marrakech again. Gave 2/10 as the man working at the easy jet check in was very supportive and understanding towards my autistic daughter.
Experience At AirportDeparture Only
Date VisitJanuary 2025
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"an absolute nightmare"

(United States)

Not Verified | Our experience at Marrakech Ménara Airport was an absolute nightmare. The check-in process was a complete disaster, primarily due to an apparent shortage of baggage handlers. This caused a massive backlog, resulting in an unreasonably long line that moved at a snail’s pace. Passengers were left stranded and stressed, with no clear communication or guidance from airport staff. It felt as though no one was in charge, and the lack of organization was appalling. What should have been a straightforward process turned into an ordeal that left us scrambling to make our flight. For an airport that serves as a gateway to such a vibrant and beautiful city, the management here is a glaring disappointment. If you’re traveling through Marrakech, prepare for frustration and delays. Truly one of the worst airport experiences I’ve ever had.
Experience At AirportDeparture Only
Date VisitJanuary 2025
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Food Beverages N/A
Airport Staff 12345
no
3/10

"incredibly inefficient"

(Germany)

Not Verified | The airport building itself and the internal infrastructure are good, but the entire process that passengers go through upon arrival or departure is incredibly inefficient. All the queues move very slowly, and it feels like passengers are deliberately made to wait unnecessarily. Every step is unnecessarily repeated: first, your passport and visa are checked when issuing the boarding pass; then there’s a massive queue at passport control. After they stamp your passport, you immediately face yet another queue to check whether you got the stamp. Staff members who are supposed to simply verify your booking number and issue a boarding pass, or customs officers, work incredibly slowly. In every case, they take a long time discussing something with their colleagues—when there’s clearly nothing to discuss—or they spend an absurd amount of time examining every document, double- and triple-checking them as if they’re solving world-scale problems. Plan to spend at least an hour and a half going through all the queues before departure and at least an hour upon arrival.
Experience At AirportArrival and Departure
Date VisitDecember 2024
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Food Beverages N/A
Wifi Connectivity 12345
Airport Staff 12345
no
7/10

"off season is a breeze"

(United States)

Trip Verified | Marrakesh airport off season is a breeze and my opinion may be different if I was arriving/departing with the European holiday crowd. My biggest focus when traveling business class is an airport than can offer differentiating services for that class of service. It was not clear on arrival if we had access to Fast Track and could not find much information about it but with the limited number of passengers queueing at immigration we just went with the crowd. On departure we had a better experience. Getting inside the terminal requires queuing with all passengers but we obtained access to Fast Track for security and immigration following our check-in at Air France business check-in counter. There is a chocking point following immigration where all passengers converge but it was fairly quick considering the slow season. Great shopping and an amazing little Royal Air Maroc full service lounge made the rest of our airport experience enjoyable. One really concerning point: The free airport Internet was not working well besides the light crowd … I cannot imagine how bad it gets during the busy travel season.
Experience At AirportArrival and Departure
Date VisitDecember 2024
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages N/A
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
7/10

“not as bad as I thought it would be”

(United Kingdom)

Trip Verified | After reading all the poor reviews I really readied myself for my arrival and departure. I had to leave this review because I actually had an ok experience. I’m a regular traveller and have been to many airports!! Arrival… yes it took about an hour to get through and out the airport. I didn’t need to collect luggage and sat at the front of the plane so was first in the queues. If I was at the back, I expected it to take 2 or maybe longer hours to get through. Deparute had me most worried. I was flying out at 3pm so arrived at 12:40 (it took 40 mins to transfer from centre of the city to airport, the driver said it or Ally takes 15 mins tops!). Yes there was a queue to get into the airport but we spent about 10 Mins waiting. It’s a simple X-ray machine and the time it rakes it just the time it takes people to push their bag through. There was no messing around. You have to check in, even if hand luggage only. There were about 5 checkout outs ope. For jet2 and and I was through in about 5 mins. Next is security which again was fast, no people, took 10 mins or less!! Passport control was straight after and again, hardly anyone there so it was through in less then 10 mins. Overall it was a normal experience… with only the arrival taking long and potentially causing a problem. Overall this was not as bad as I thought it would be. Maybe I was very lucky. But if you are revelling too, just expect a long arrival. And give plenty of time to depart.
Experience At AirportArrival and Departure
Date VisitNovember 2024
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
1/10

"experience was horrific"

(United Kingdom)

Trip Verified |   This airport at best is absolutely atrocious from the moment we arrived we departed the aircraft and thought this should be a quick experience, how wrong I was, the short walk from the aircraft to immigration was short however once you get to the that point the enjoyment of starting your holiday is shattered the queues were horrific a lot of staff but doing nothing, we joined the queue and I decided to time how long it would take and it took just over 2.5 hours and talking to others who have used the airport have said they waiting over 4 hours once you have stood and waited for all this time you think that’s it queuing has been done how wrong could I be, once you have your entry stamp you join another queue to make sure that you have the stamp you literally just received. Once through that hurdle you’ve been at the airport longer than the duration of your flight there, baggage reclaim once you’ve waited all that time your baggage to find is a hunt around and find it yourself as your flight is no longer on the board after a good 25 minutes we found our bags just left on the floor by the belt which is a risk in itself as anyone could have simply taken it. Once you’ve got your baggage and absolutely exhausted from the shambles that is Marrakesh airport you join yet another queue so your baggage can be screened and once you’ve waited there probably another 20 minutes you are to customs which was the only quick experience. For departures the airport does not improve and is in fact probably far worse, before you’ve even got into the terminal the queues begin, everything is screened before entering the terminal which I have no issue with but as per everything in this airport is so inefficient this can take 20 minutes and the queue is outside which can mean standing in extremely hot temperatures dressed to go to a colder climate, once you’ve waited negotiated this, you enter a nice beautiful natural light terminal which is misleading for how shambolic this airport is, next is check in which despite having a little queue the staff seem far more interested in anything other than doing their jobs. After this you have to exchange any currency left you had as you cannot take Dirhams out of the country this again is another queue with terribly inefficient staff, next is security again, a relatively small queue but again terribly slow as the staff are inefficient, they don’t keep people moving and when they need to screen a bag they hold everyone up by doing it immediately as it comes out the x ray allowing passengers behind them to not collect their bags and move on, once you passed another slow and inefficient process you get to passport control and you guessed it another queue this time can be up to an hour or longer which the entire time you are wondering will I make it in time for my flight, after all this stress you are funnelled into a small corridor where yet again the stamp you just received is checked yet again in another queue, after this you finally made it to departures where if you are lucky you might have time to get any duty free or food and drink however as you guessed it all the staff there are also very slow and seem interested in anything other than you. We barely had time to get anything not to even go to the bathroom. Once at the gate there is yet another queue not just for boarding but to have your exit stamp from passport control checked yet again. Overall the experience was horrific from start to finish I don’t recommend.
Experience At AirportArrival and Departure
Date VisitNovember 2024
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

“Really poorly organised”

(United Kingdom)

Trip Verified | Really poorly organised with loads peple doing nothing. Queue after queue check after check and people q jumping and nothing done about it. Once you are through if you had any time left the shops looked ok but allow up to 2 hours to get there. The tannoy system is so muffled that no one can understand a word of it, wifi awful.
Experience At AirportDeparture Only
Date VisitNovember 2024
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"it is very poorly organized"

(Czech Republic)

Not Verified | I visited your beautiful country with friends in mid-October and I really enjoyed my stay. I would love to return but the big negative was the experience at your airport in Marrakech. It started already on arrival. Upon arrival we were greeted by an incredible line at passport control. We joined your queue system and waited there for 1.75 hours! After an hour, when your staff started to see the panic of some passengers, they started to guide the new arrivals through the Fast track, which legitimately annoyed everyone who was only halfway through their waiting experience. It should be added that we were so called head to head in the queue, after an hour you get thirsty or wish to use the toilet, but somehow this is not possible. All the excitement of reaching our destination was gone. Moreover, when I got within sight of your officials after an hour and 40 minutes, I understood why everything takes so long. The two officials who were ahead of me had other priorities than checking in tourists quickly. One was chatting and the other was even talking on the phone to someone else while checking in tourists (from the nature of his cheerful speech, I gather he was not talking to his supervisor). This is the ultimate in unprofessionalism. Our departure 6 days later was the same, just split into 4 queues. We arrived at the airport 2.5 hours early. First we stood in the baggage drop line, where it was very difficult to get information on how to handle passengers who don't put their luggage in Cargo. Why did they have to stand in the baggage drop queue in the end, believe me it is very misleading. After dropping off the luggage and getting the much needed stamp, we were faced with another long queue in the area before entering the security check area. Here we reached the first gate after half an hour. Beyond the first gate was another long queue for the security check. Your very sharp security staff herded us like a herd of animals into a queue that had no space, i.e. people were crowding each other and panic ensued. I cannot imagine how mothers with children feel in this queue. After about 1.5 hours we went through security and were again faced with an incredibly long line for passport control. By that time most of the people were overstaying their boarding time, i.e. there was a panic when half of the people who came to the passport control hall demanded some faster check-in (some fast track). I understand them. Your staff just stood by and watched, or occasionally let someone get halfway through the line. So there were people who stood in line and a few lucky ones who were able to beat half the line. We got to the plane at the last minute. If it hadn't been late, it would have been gone by now. Your airport has three major problems. It is not at all equipped to handle the number of people you are handling (capacity of arrival and departure officials), it is very poorly organized, and your staff is completely ignorant of the situations that arise.
Experience At AirportArrival and Departure
Date VisitOctober 2024
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"one fresh hell after another"

(United Kingdom)

Not Verified | This is the worst airport I have ever had the misfortune to visit. After landing, it took two hours to get out, even though we were hand luggage only. Why do they scan bags on the way out? These have already been scanned!? Departures was one fresh hell after another. It took us 3 hours to get through four different queues, with bags scanned twice, and passports checked numerous times. The staff were so up themselves, and aloof that they did little to alleviate the frustration of travellers. Many of us were in danger of missing our flights. Eventually we got to the lounge to find the departure board broken. Everyone was wandering around trying to get gate information, and being given wrong guidance. In the end we had to look out the window to see which gate. Then they herded us into a boiling hot glass tunnel for another half hour. Apparently there was an airshow that they had not told the airport about, hence a further delay in the greenhouse tunnel. I am not sure I will ever fly again.
Experience At AirportArrival and Departure
Date VisitNovember 2024
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no