✅ Trip Verified
| I am a traveller and have visited so many different countries and cities which means I have encountered many different airlines and airports where I have never faced any issues before. However on this particular occasion I am gutted to say that departing via Marrakech was the most awful and worst experience of my whole travelling life. The staff at the check in were very rude and very unprofessional to say the least, they have very poor communication skills and most definitely poor customer service skills from the staff to the manger so she claimed she was. The queue particularly for one of the airlines flights was a complete disgrace, most unorganised and unmanageable, passengers were consistently being asked to queue up again and again once they reached the front after taking them 1hr to reach the desk as staff were not ready to take on new passengers for new flights as they were still busy taking on late comers for another flight. No screen to show which line to queue in for any destinations, no staff present to direct where to go if we should queue now or later, everyone queued up based on their checking time and flight time, it is not the fault of passengers if airlines fail to organise their flights and passengers in an ordinary file. Travelling with small children to be told to return to the back of the queue and start again until they are ready is unacceptable, one of the ladies of easyJet staff was so rude and refused to check one of us in and the manger was also useless and walked away to the point we just found another person to check us in. No customer service desk, no senior management to talk to, staff and management have no clue how to deal with difficult situations. Safe to say I will not be returning to this particular airport anytime soon and most definitely will avoid it even if my life depends on it. What a disgrace.