Marrakech Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Queuing Times 12345
Food Beverages 12345
Airport Staff 12345
Customer rating from 107 reviews
4/10
No Skytrax Rating
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1/10

"a third class airport"

(United Kingdom)

Not Verified | It is the worst airport we have ever been. Boarding process is made so difficult for travellers, wasting so much of people's time. The airport needs implementing smart checking and boarding procedures. The airport staff are ruthless, clueless and helpless. The facilities in the airport are basic and needs improvement. The passengers are left standing in queues on the runway in cold weather at night times. Overall, it is a third class airport.
Experience At AirportArrival and Departure
Date VisitDecember 2023
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
no
1/10

"no visible mobility assistance"

(United Kingdom)

Not Verified | Pre booked mobility assistance through Ryanair for our 20.15 return flight on 16.09.2023 to Stansted Airport. On arrival at 18.15 pm there were no visible MOBILITY ASSISTANCE points at the entrance to the airport. Usually on arrival at other airports we have travelled through we press the intercom on arrival and a member staff meets us with a wheelchair, we get checked in, brought through security then put on ambulift onto the plane. There were no visible mobility assistance signs anywhere in the departure entrance area. He had to struggle on his crutches to the check in desk, I informed the Ryanair employee that assistance had been requested, no wheelchair was offered at this time and she pointed to the area where he should wait for a member of staff to collect him and take him through passport control. After me having to constantly go up to the Ryanair check-in desk, eventually after waiting 1 & 1/4 hrs a wheelchair arrived and we were taken through passport control. We were then taken to an empty area of the airport by B3 check-in desk, even though the gate for our departure was on the first floor, gate A3. the departure board then showed that our plane was embarking, with 15 minutes to go before departure. At this point our daughter and her partner came downstairs, and started to push the wheelchair towards the lift as we were frightened that we would miss our flight. Only at this point did a member of staff approach and said that he would get someone to take us out to the plane then arrange for the ambulift to brought across to enable my husband access onto the plane. Our holiday in Marrakesh was lovely, but based on the airport experience it has put us off using this airport again.
Experience At AirportDeparture Only
Date VisitSeptember 2023
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Food Beverages N/A
Airport Staff 12345
no
4/10

"toilets were not particularly clean"

(United Kingdom)

Trip Verified | On arrival, the queue for passport control was long and unpleasantly hot. On departure, the queues were not so bad but again the airport was ridiculously hot. The temperatures outside were over 45 degrees and it didn’t feel much cooler inside. The air conditioning is nowhere near up to the standard it should be for the climate. We were delayed and it was unpleasant waiting around, everybody had handheld fans and this was the only thing making it tolerable. The free WiFi is incredibly poor and none of us could get it to work consistently. The selection of food outlets is also very limited & the sandwich we bought was so dry, it was inedible. To top it off, we then found out we couldn’t spend our leftover dirhams in the duty free shop on the vast majority of items so ended up having to buy lots of food we didn’t need from the cafes to bring home as we couldn’t bring the currency with us. The toilets were not particularly clean and many didn’t have any toilet roll either.
Experience At AirportArrival and Departure
Date VisitJuly 2023
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
4/10

"airport is as chaotic as the city"

(United Kingdom)

Trip Verified | The airport is as chaotic as the city - so it should not be a surprise. They have not invested in technology so passport control inbound was 1hr+ - then once that is done you have to queue again whist 1 man checks that the people on the desks did their job and stamp your passport! To leave the same happens. Over an hour of queuing for passport control then the stamp checked in a bottle neck by 1 man. To add insult having already scanned bags twice before the gate we then get scanned and frisked again at the gate. I’m happy to be safe but where is the common sense? To be fair the rest of the airport is clean and tidy. There is a smoking area if that’s your thing and plenty of eating choices - including Starbucks Oh and terrible Wi-Fi.
Experience At AirportArrival and Departure
Date VisitDecember 2022
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
8/10

"Thank heavens for business class"

(United Kingdom)

Not Verified | Thank heavens for business class. Having endured a two hour wait to enter the country through passport control, our expectations of departing it easily were not high. However, flying BA Business class it went like a dream. We were checked in in minutes, and fast track security got us through to the disappointing VIP airport lounge in minutes. However, passengers who were not fast tracked faced an hour's delay getting through passport control which must have been awful for them. As seems usual in Moroccan airports, as soon as you have passed through security, there was then another check to ensure your passport had been stamped with an exit stamp. More delays.
Experience At AirportDeparture Only
Date VisitNovember 2022
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"offended me with his behavior"

(Denmark)

Trip Verified | Bad behavior by person at passport control desk. I went up to the desk together with girlfriend. Then I was asked to step back and walk back behind the line. Initially I couldn’t hear and understand him properly. He didn’t say “excuse me”. I felt offended while I could observe other lines having whole families standing next to us at the passport control desk. When it was my turn I could actually not look him in the eyes and I didn’t say thank you (maybe I am not a bigger person). He offended me with his behavior. If the rule is “one person at a time” this must be aligned between all and followed. Nevertheless, this person should work on his behavior and communication skills. In general Marrakesh airport is operating very old fashioned and could benefit by digitization. Boarding pass needs to be printed. Checkin is done manually with a pen and is time consuming. After passport control you will be asked again the show your passport and boarding pass. Now you know what to expect.
Experience At AirportDeparture Only
Date VisitAugust 2022
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Food Beverages 12345
Airport Staff 12345
no
1/10

"The worst airport experience"

(Norway)

Trip Verified | The worst airport experience I have had. In addition to needless paperwork, which might be justifiable, we were asked to take out all our things for a second security scanning at the gates with no explanation given. Then, just before boarding, I was fined for oversized luggage even though mine properly fit in the control case. The staff didn't want to look at that but simply insisted I pay if I want to fly. This makes not want to come back to Morocco, or at least Marrakech.
Experience At AirportArrival and Departure
Date VisitApril 2022
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"Extremely bad experience"

(Italy)

Trip Verified | Extremely bad experience. Long purposeless queues everywhere. You have to queue up for check-in even if you already have your boarding card and no luggage - only paper boarding cards accepted. Security and passport control very bad - police fumble through your passport endlessly and I once even passed with a big knife left by mistake in my bag - nobody seemed to bother. Rude and incompetent staff that do everything possible to slow you down. Arrive 4 hours ahead of schedule and expect a flight delay of 1-2 hours. Avoid this airport unless you want to enter/exit the country through it's asshole.
Experience At AirportDeparture Only
Date VisitMay 2022
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"worst airport I have ever flown through"

(United Kingdom)

Trip Verified | This is the worst airport I have ever flown through. We counted 7 checks of our passports and boarding pass. To top it off, they don’t accept mobile boarding passes and if you go to the effort to print it before you come to the airport, you still have to queue at the bag check in desk to get it ‘stamped’ for no apparent reason. The people working here and running this airport literally don’t know what they are doing. Avoid it, but if you have to come very early!
Experience At AirportDeparture Only
Date VisitOctober 2021
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
4/10

"Once gate side the airport is fabulous"

(United Kingdom)

Not Verified | Once gate side the airport is fabulous. Good selection of shops at different qualities. Good restaurants. Extremely well staffed and very clean. No purpose in having scanners entering the building as the staff seemed to spend time blethering rather than looking at your bag. Women weren't scanned with devices as there seemed to be no female security. Had a complicated trip back to the UK with Ryanair and Air France. Was really disappointed when asking for assistance from both airlines - suddenly no-one spoke French or English (Moroccans are generally fab, helpful and friendly people-even street kids speak multiple languages). Security to the gate is, however, at a high and efficient level. Lots of different uniforms. Don't rely on apps. Take two paper copies of everything.
Experience At AirportDeparture Only
Date VisitAugust 2021
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no