Manila Airport

The long lines at Terminal 1 have not been addressed. Entering the airport is already a painful experience due to the long lines and the chaotic crowd. The departure area is a mess as there are no adequate seats and long lines that consume most of the space. One has to make sure that the airline offers online check-in to avoid the long queues. The long queue at pre-boarding security is compounded by the inability of the security to immediately provide trays to passengers. Hence passengers put their stuff on trays just before their luggage are check in the x-ray machine. This matter has been raised to the airport officials but there was no action. Quality of food remains to be poor and no adequate choices. Seating arrangement at the boarding area are very cramped.

Probably the worst and most inefficient airport I have been to. Departing was quite painful with line after line of rude and incompetent staff. To make matters worst you have to pay to leave! Overcrowded. Staff are clueless. This airport is outdated and just not inviting.

New PAL terminal is ok and I would fly PAL to Manilla for this reason. Old terminal is awful - crowded chaotic and dirty. Really hard getting a taxi - try and get hotel to sort out one for you. ATM (only 1 on arriva) out of order. Cebu on other hand is small but much better.

NAIA Terminal 1 Departure Hall was crowded and long queues visible. Slight noise from the on-going renovations. No queue at immigration for a change. What really surprised me was the area of the boarding gate. It has improved a lot - facilities are better the ambience is nicer the overall comfort was much better since the last time I used this airport in late January. Hopefully things will continue to improve.

Obviously dated heaving and obviously needs a new airport. Arrived just before CNY so fewer tourists. A bit musty friendly enough and lots of channels open so very quickly through immigration (10-15 minutes). Luggage arrived within 15 minutes. It's an old airport toilets after you leave the airport are best described as being on par with developing country airports but overall pleased that it wasn't as bad as I'd heard. Departed through PAL domestic terminal to Cebu the next day and checks were rudimentary and quick no major queues but flight delayed three hours and the hotel had told me to be there two hours before. So a four hour wait with no wi-fi and very little in terms of food options. Not as bad as it could be!

A mixed bag. Used all 3 terminals in the last 2 months. Terminal 1 - out dated. Long times at immigration lines. One flight I was in line for immigration for 2.5 hours. Long lines again when arriving and touts trying to sell expensive taxi service. Terminal 2 - Used by PAL only. Lines not so long at immigration but slow wait for luggage chaos at customs lines and for luggage verification on exit. Terminal 3 much better. Long lines at the airline check-in. Just get the basics right shorter lines at immigration customs and baggage check point clean rest rooms would be a big help. Yes there are improvement each year but not enough to get it out of being the second worst airport in the world according to one publication.

NAIA 1 is an old terminal. I had always preferred T2 and T3 but most of the international airlines are on T1. The X-ray Check-In and Immigration queues are always long and the main departure hall seems to always be crowded because of limited space. Shops and food selections are limited. But there is hope when I travelled there 2 weeks ago T1 has started its long overdue renovation and upgrading. I hope to have a better experience on my next trip.

This airport is inefficient overcrowded and the international terminal a disgrace. The queues are long and the infrastructure for getting between the different terminals is appalling. I've had the displeasure of having to transfer between terminal 3 and terminal 1 after a delayed incoming flight. The taxi fixers outside - professional scammers as they are - quoted me a higher and higher fare as the taxi they promised never showed up. I waited 30-45 mins after initially agreeing a price with them; they also knew when my flight departed. As I was about to lose my flight they told me I could magically get priority by paying more. Of course I knew I was getting scammed and hustled but they knew I had no choice.

Ninoy Aquino Terminal 2 was a complete mess you can see people running to be the first to queue for immigration as there are less than 10 counters open to process 3 flights coming in from Japan Hong Kong and Singapore which are all fully booked widebody flights. Baggage took more than 2 hours to arrive and 2 flights shared one carousel T2 is very small and air-conditioning was very poor.

Compared to the other terminals in NAIA terminal 3 is quite impressive. There is ample shopping and whilst waiting for your flight. The customs were also very quick. The departure halls are large enough.