Manchester Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Queuing Times 12345
Food Beverages 12345
Airport Staff 12345
Customer rating from 1370 reviews
2/10
No Skytrax Rating
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9/10

Manchester Airport customer review

(United Kingdom)

2/8/14 MAN-VRN T2. Only issue was the flight status screen in Escape Lounge not updated to show "now boarding". 9/8/14 VRN-MAN T2. Couldn't fault. On stand 13.10 at T2 long stay car park 13.45!
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
na

Manchester Airport customer review

(United Kingdom)

I don't travel internationally a lot and perhaps my expectations aren't unrealistic - but over the course of a long weekend in Venice I experienced 4 airports and only Manchester seemed unable to deal with customers effectively. Is it normal practice for security to come down the line taking groups from particular flights again and again so that they wouldn't miss them - we had checked in online hand baggage only and queued for over an hour until we were bumped to the front so as not to miss our flight. The security officials were rude and unhelpful and clearly over stretched. Through Brussels Frankfurt and Venice (Marco Polo) our transitions were smooth and pleasant but our experiences in Manchester very different. On our return to the UK we queued for about an hour to pass through passport control- the longest elsewhere was five minutes - maybe we were unlucky - but reading other reviews here I don't believe that is the case - can't comment on facilities - we didn't have time to use them.
Queuing Times 12345
Terminal Cleanliness N/A
Airport Shopping N/A
no
1/10

Manchester Airport customer review

(United Kingdom)

I shall be kind to Manchester. Its a shambles. The security at T2 is a disgrace totally unprofessional and very poorly trained. Be afraid if this is all that stands between you and oblivion. Even the restaurants simply cannot cope at peak times and frankly do not even bother trying. The answer however is there to see. Use Liverpool or Leeds. Much better than this airport.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
5/10

Manchester Airport customer review

(United Kingdom)

Arrived 8.45 and had to wait over one hour for our luggage - International Airport you must be joking - if you don't wait an hour at security then you will at baggage collection or both. Something certainly needs to be done apparently the airport have no control over luggage handlers it is the airlines who control them. Very poor state of affairs in the modern day and age.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
6/10

Manchester Airport customer review

(United Kingdom)

Just like all reviews it depends on the day/month/year/time of day. I have had some slow security experiences but not really much slower than some of the airports which regularly get rave reviews in this forum. Last time leaving early am T3 when all the US flights are leaving no delay at security and when I came back was in my car 15 minutes after the plane doors opened (no luggage.) I wonder if the negative reviews are sometimes the result of not leaving enough time or just plain unrealistic expectations. The staff may not be the most friendly but they aren't at most airports around the world that I use.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
na

Manchester Airport customer review

(Saudi Arabia)

Horrific is the only word to describe the recent experiences I have had with this airport. I echo the sentiments of other negative reviewers and also pledge to never use this substandard cattle market for as long as is possible. What a dreadful representation of the UK. I am ashamed to call it my 'home' airport.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
8/10

Manchester Airport customer review

(United Kingdom)

I traveled via T1 to Dubai. I can't say that I had an issue going through security because I had a fast track pass. But to be honest it was only just worth it due to the queue size. I just don't get what the issues are around security your boarding a plane and surely people want to feel safe etc. The hold up on this occasion was passengers on the budget flights (I presume). Completely unprepared don't read the notices and wonder why they get caught up in it all. We followed the signage due to the new rules on electricals put our 100ml liquids in one of those bags and got through quickly. If every person was a bit more attentive I'm sure we'd get through a bit quicker. I'd hate to be a business person travelling daily. Overall it was an ok experience and we even had time to shop and eat. I think the toilets need an overhaul and need to be cleaned more often.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
na

Manchester Airport customer review

(United Kingdom)

Travelled from South Africa via Amsterdam arrived on time 12.35 pm. Then arrived at Immigration and Border control. 700 metre queue 4 deep 2 officious border control officers trying to run crowd control with their usual happy efficient demeanour after asking them to help improve the efficiency. I was told it was an Airport problem. Went back to the 2 border guards and asked them to take some responsibility to ease the chaos (that didn't go down too well). Arrived at the passport check desk only to find that 2 of our loyal dedicated officers were investigating dodgy passports that left 3 officers managing the Chaos. Avoid "jobsworth" airport in Manchester they have no idea about customer service.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
na

Manchester Airport customer review

(United Kingdom)

Used to be good - many years ago but now it is awful. I travel regularly and because of where I live I have to use this airport. Dirty overcrowded takes far too long to walk from leaving the aircraft to leaving the airport. The staff are stunningly rude. I have written quite a few letters of complaints to them in the past but nothing changes.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
10/10

Manchester Airport customer review

(United Kingdom)

Having read some of the reviews and seen the recent queues at security I was worried about flying from Manchester. On way there my worst fears were confirmed as there was a huge crash on the M6 caused up to not move for 1 hr 45 mins! Thought with the queue at security we would never make our flight but had booked fast track and went straight through and managed to run to the gate with 1 minute to spare! No idea how I managed it with the maze that is the duty free area. Total time from arriving then parking the car through security then running to the gate 10 mins total! Should add I'd checked in online with hand luggage.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes