Manchester Airport

First time flying out of Terminal 3 and hopefully the last - the whole place had a neglected feel about it. Usual surliness from the security staff who seemed to stand around in groups chatting and couldn't be bothered making eye contact - just exaggerated hand gestures in the general direction of customers. Usual overpriced food and drinks. Thankfully our flight was on time as I would dread to have to spend any length of time here felt claustrophobic and soulless this area needs major money throwing at it to bring it up to standard.

I fly weekly to Ireland and avoid Manchester unless possible. T3 customs totally inadequate and can never cope. Always huge lines and building just not big enough everyone has to squeeze through a 1.5m wide gap at the end of a customs desk to reach departures. Can't see how it meets fire regs. T3 departures hardly any seats and seems set up so you must purchase something from one of the outlets in order to get a seat! I fly through numerous airports every year and the customs staff are easily the rudest and most awkward. My experiences include being given a lecture for having an apple in my bag being made to take off my glasses to go through the scan and instructed to collect all the trays from past customers - surely their job! T1 a lot better and able to cope! Finally why I understand the use of buses to take people off arriving flights but why are T1 arriving Irish passengers bussed to the back service door to get off the bus adjacent to wheels bins service cans and bins? Second class? To caution in most airports you can be landside 30 mins from landing max at Manchester it takes at least 45 and often longer with customers being left waiting on buses until the airport opens the doors to let you in.

I like this airport and use it almost exclusively for my two annual trips aboard. But why do they continue to advertise their "executive" lounges when there is never any space available in them? And why when returning at 1.00am on Sunday 25th October at the same time as 3 or 4 other flights were they taken by surprise that we all wanted to go through border control. The queue stretched all the way down the arrivals concourse astonishing that they are not able to see when flights are due and no there were no delayed flights arriving late. The wonderful speedy lanes for E passports were closed and no reason given this would have alleviated the situation enormously I love you Manchester Airport but they do let themselves down some times and my score this time is based on this most recent dreadful experience.

Flew from terminal one - admittedly had fast track security pass as was business class but queues in general not too long and staff not unpleasant as previously reported used Emirates lounge which was fine terminal - food appeared pricey.

Landed at terminal 2 at 14.20 and was greeted by what can only be described as chaos. 3 planes had landed in quick succession and the queues at passport control were horrendous - at least 500 people waiting even though we had an e-passport we were told to join the huge queue as the line at the e-passport gate was in danger of blocking the exits. After a very long wait we were greeted by the chaos that was the baggage of two planes being put on the one carousel. After a lovely holiday to come home to be greeted by what only can be described as utter chaos was too much - will I be travelling from Manchester again? I don't think - there was a total lack of staff around to help with any problems.

From as much as we have travelled Manchester Airport is easily the worst experience! Travelled this afternoon from terminal 3. We arrived at the airport 2.5 hours prior to our flight within Europe which should have been plenty of time. There were 11 lanes available for security check everyone was pushed into lanes 9 through 11 while the security officers in lanes 1-8 were just standing there. We were in a queue with a sick child for well over 1.5 hrs and no toilet facilities available. Due to the slow security we missed any chance to get some lunch for our children and nearly missed our flight altogether! All our hand-luggage containing nothing out of the ordinary in it was turned inside out several times and had to go through x-ray 5 times over! The security officers working the line were obviously totally incompetent as to what they were doing and also extremely rude.

We arrived at Terminal 2 with carry on bags with 1 hour and a half before flight plenty of time we thought. However the queue to get through security was appalling. 1 hour later we got through to find our plane was boarding. What should have been a start to a surprise holiday for my 60th birthday left me completely stressed out. This is not a good advertisement for Manchester Airport.

I travelled to Southampton airport via Terminal 3 on Friday and it was a dismal experience. Who is responsible for the Customer service here? Staff at security appear demoralised and disengaged at best at worst thuggish. Passing through security I was instructed to remove my boots by an operator without a trace of politeness. The scanning technology on the approach to the departure gate which has replaced some staff is lamentable and I was instructed to 'put on your glasses' 'stand on the footsteps' and 'lift your chin' before being passed to a man at a desk who was perfectly polite but clearly resigned to a system which is inefficient and ends up with the customer (yes customer) being treated like a criminal suspect. The whole experience was disrespectful and a lesson in how to provide a customer-alienating service. I will not travel from Terminal 3 again.

Travelled on 16th September arrived at 0615 for 0925 departure. I have never before been so pleased that I was travelling business class. The queues for security seemed endless. Even though we had access to the fast track lane it took 30 minutes to reach a point where we could access fast track and after that it took 15 minutes to get through security even though all the lanes were working. I felt really sorry for the people who had to endure up to two and a half hours waiting to get through security. Unfortunately we are due to fly from Manchester again in February 2015 really will consider changing departure airport if at all possible. Facilities at Manchester are also very poor it is a a very poor advert for Manchester and Britain.

I arrived into Manchester after a two month travel seeing some six countries and 12 flights the previous two weeks had seen me injure my hip and unable to walk unaided for very far. Australia Hong Kong Helsinki the service couldn't have been better customer service personnel spotted a problem and helped me on my return to Manchester however I found the luggage trolley locked up needing an unreturnable pound coin to release one. I can't carry my luggage and my 5' girlfriend surely can't carry two 20kg rucksacks? I ask the young lady in a yellow vest "how do I get a trolley?" "I dunno not my problem see management" came the reply. After two phone calls lots of hobbling about I managed to get a trolley! Welcome home to England.