Madrid Barajas Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 194 reviews
4/10
No Skytrax Rating
Sort Reviews by :
Show
5/10

Madrid Barajas Airport customer review

(United Kingdom)

Terminal 4 is huge but I had no problem finding my way through. Check in was alright although queues at the BA/IB counters can be long since the autocheckin machines never seem to work properly. Connecting to the Satellite terminal can seem like a lot but the train is fast and literally took 2 minutes from security- the queues of which can vary from non existent to horribly chaotic- to the train station in the lower levels. The Satellite is identical to the main building but in a much more human scale. No calls to board which is partly good because the airport is quiet but bad because you need to check the screens constantly -though these are plentiful throughout the airport. Shopping is good in the main terminal but bad in the satellite though you get pretty much the same offer in terms of restaurants/cafes. IB's VIP lounge has improved a lot though - finally there's WiFi! Airport was clean. Only major drawback - if you get your gate changed last-minute (something quite common in flights that are a bit delayed) you might need to run given the huge distances.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
2/10

Madrid Barajas Airport customer review

(United States)

This airport is not well-suited for business travelers. There are no electrical plugs to be found anywhere. You must bring your computer's battery fully charged from home and use it while you wait for your connection. And then of course you may have no battery left on your next flight. Definitely not recommended if you plan on bringing a laptop computer.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
4/10

Madrid Barajas Airport customer review

(United Kingdom)

Terminals 1/2/3 are gigantic and dated and the walk from the Metro to the terminals (particularly Terminal 1) is a trek. But having just flown into and out of Madrid this past weekend the signs regarding the supplemental fare are all over the place. They're on the trains (in English and Spanish) on platforms vending machine screens on station walls even on large stickers on the floors. That supplemental fare of one euro is peanuts on top of the normal fare which is also one euro. I'm not aware of that many capital cities in Europe where you can get from the airport to the centre for two euro. So the layout of Terminal 1/2/3 leaves much to be desired but I had minimal queuing times when I travelled.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
3/10

Madrid Barajas Airport customer review

(United States)

I cannot fathom why some people are giving this airport favorable reviews. I grant you it's a very modern and clean airport but the place is a monster. It's GIGANTIC. Really I think the airport planners are guilty of overkill because Barajas is just too big and poorly laid-out to be functional. During my first time here I got lost and wound up doubling back and going through immigration about two or three times. Flying out it took me literally about 40 minutes to get from the airport Metro station to my departure gate inside Zone U (if I hadn't been jogging most of the way it probably would've taken even longer). I was there the day after the strikes in France which made the situation even more chaotic. As a result the lines were long and most airport staff were predictably unenthusiastic. The airport is directly connected to the Metro (which is convenient) however there is a poorly-publicised supplemental fee to enter or exit the Metro from the airport on top of the fare itself. Non-European passengers should bear this in mind before they burn up all of their euros on their way out of Europe because another HUGE problem is that none of the airport merchants (including the Metro kiosks) accept credit cards or ATM cards which aren't Spanish. I learned this the hard way.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
2/10

Madrid Barajas Airport customer review

(Netherlands)

Terminals 12 and 3. What a terrible terrible place to be! Had to spend a night there it was a pure nightmare. Dirty small cold no chairs whatsoever. The way from metro to the check in takes ages (up to 15 mins) so dont be late. Spain should be ashamed of this place.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
2/10

Madrid Barajas Airport customer review

(Spain)

Terminal 4. Wonderful design spotlessly clean and courteous efficient security staff. Marred by rude immigration personnel overpriced catering outlets that don't accept cards and keep bizarre opening times and on 1st February 2210 arrival an 80 minute wait at baggage reclaim. In my experience this is standard irrespective of airline/alliance.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
4/10

Madrid Barajas Airport customer review

(Spain)

T4 is great. Maybe too big for short time transit. Unfortunately T1T2 and T3 doesn't reach today's standard. Transfer to satellite T4 is fast and effective but sadly it doesn't give that service to the old terminals which make transfers very inconvenient.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
4/10

Madrid Barajas Airport customer review

(United States)

Used Terminal 4. Found it quite impressive and functional in terms of size/layout. Customs/immigration lines on the way in (arriving from Dublin) and check-in/security lines on the way out were virtually non-existent. Iberia check-in agent was very friendly. I cannot comment on the baggage claims as I did not check any bags on either flight. Very clean and well-lit. The direct connection with the Metro is particularly convenient. Shopping and food is adequate and reasonably priced. All in all a satisfactory experience.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
4/10

Madrid Barajas Airport customer review

(United States)

Only about 15-20 minutes through immigration /custom process. Longish walk (from T1) to Metro station but was at my hotel 60 minutes after landing. Very nice indeed. Departure on 14 Dec. Easy check in and security. Normal eating and shopping options nothing to rave about but a great airport to use. Poor rating is due to bathrooms needing tending to. they were disgusting.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
2/10

Madrid Barajas Airport customer review

(United States)

Arrived at MAD on 09/12/09 from JFK around 9 am and connecting to Venice Italy. We had 2 hrs. layover so that's about what we have had at many other airports and no problems. There were long lines for security checks and an officer was sending people to shorter lines depending on their layover times. I asked a couple times to be sent to one of those lines as they were moving very slowly and he said "you have plenty of time". Well to make it short. There were endless ups and downs to too many different floors. and very long terminals. Good thing my girlfriend heard the "last call" for our flight We saw in the far distance about 100 meters our gate. They were getting ready to depart. We quickly stopped and asked one gate attendant to call and tell them we were on our way. The Iberia crew at plane's door were not friendly and one was actually rude.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no