Madrid Barajas Airport

Not Verified | This is a huge airport to cover and as a pensioner, quite a trek to the gate. Times needed to walk are written but no alternatives were seen for a 24 minute traversal. The chairs are the most uncomfortable I've ever tried to endure: no lumbar support at all and the assumption we all slouch. Why must airport furniture be so awful? I bought two coffees - both very much lacking in actual coffee and there was no butter or jam to put on my dry over-priced croissant. The duty free area is a waste if time as everything is 59% more than on the high street.

Not Verified | Two hours to check in baggage at Madrid airport. One person checking how many flights in. When asked what’s going on, they just walked away. Good old Spanish hospitality! Avoid airport it’s terrible and not friendly.

Not Verified | We travelled with a baby and an elderly person with a mobility scooter and I wanted to say that the ground staff at Madrid airport were excellent, helpful and friendly and we were able to check in and board the plane smoothly. Many thanks!!

✅ Trip Verified | Madrid T4 and T4s airport terminals left me feeling quite frustrated. Firstly, the signposting is poor and confusing. Add to this the endless escalators and trek to get to the shuttle train between the main terminal and its satellite. Then you have the underwhelming choice of food vendors. I don’t expect the airport experience to be wonderful, but this one is one of the least friendly and efficient airports I have ever used.

✅ Trip Verified | Upon arrival at Terminal 4, we see that we have to board in zone M. You will be taken there by an underground train. (17 minutes from T4). Once there, there was not a single shop. Only a very small kiosk selling prepackaged food. This was not communicated to us in advance. When we asked an employee where we could get food, he didn't know! So we were no longer able to eat decently and to buy souvenirs. Bij aankomst bij Terminal 4 zien we dat we moeten boarden in zone M. Daar wordt je met een ondergrondse trein heen gebracht. (17 minuten vanaf T4). Eens daar aangekomen was er geen enkele winkel. Alleen een heel kleine kiosk waar voorverpakt eten te koop is. Dit werd ons niet vooraf gecommuniceerd. Als we een medewerker vroegen waar we aan eten konden geraken wist deze het zelf niet! We hebben dus niet meer deftig kunnen eten en geen souveniers meer kunnen kopen.

Not Verified | Fantastic airport, I really like this airport, it's one of the best airports in Spain, very good service, very nice decoration, I love the multi-color bridge in Terminal 1, passport security for immigration is very fast. I definitely recommend this airport.

✅ Trip Verified | Long queues and the security staff was angry. General atmosphere was hectic and stressful at Terminal 2. If possible, I will avoid this airport in the future.

Not Verified | Returning hire car to Terminal 1 was a disaster, nearly missing my flight as result. Complete lack of proper signage for rental car return carpark. Rental company aware of problem, having pictures and hand made maps with arrows in their office. For this size international airport very poor experience. Sat nav was not in favour also.

✅ Trip Verified | One of the worst airport I've seen thanks to staff. I've used this airport a few times and even though the new Terminal 4 is nice, its not the case with Terminal 1 and 2 which are old and not really easy to find your bag sometimes. What is the biggest problem is the level of English amongst staff members, at security or anywhere level is at B1 if you are lucky, A1 for most cases. Worst though is level of immigration officers, when I was traveling back with my fiancé she was stopped as she had issues with her visa and out of 5 officers, none of them could put together even one sentence in English, she does speak, but I don't so was hard to know what is happening, I don't understand how can one of the biggest airport employee people who don't speak English at this position, maybe as a cleaning staff, but that's it. Its a disgrace and needs to be fixed.

✅ Trip Verified | Immigration line took 2 hours to go through on arrival and one hour on departure. No electronic check in between Iberia-BA code shared flights so waited an hour to check in in-person. Experience so bad flight delayed as a quarter of passengers couldn’t board plane. The Spanish passport control doesn’t use electronic gates for non-EU since Brexit.