Madrid Barajas Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Queuing Times 12345
Food Beverages 12345
Airport Staff 12345
Customer rating from 217 reviews
4/10
No Skytrax Rating
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6/10

“Zero USB terminals I tried worked”

(Italy)

Not Verified | First and foremost, the charging stations here in T4 are nothing more than horse posts. Zero USB terminals I tried worked. Ninety percent of the plugs did not work plus, they are shoved on a wall so only 2-3 people can use the ones that do work. MAJOR inconvenience. I suggest charging tables with 10-12 stations and access to both sides in multiple locations throughout. Second, different restaurants. Not sure how many variations of a club sandwich one can experience but that seems to be the theme here. It’s sad when McDonalds is your best choice. Other reviewers are correct, who decided how many seats were required in the gate area? It’s more like a commuter airline in a mountain town with 3 gates. Add more. Lastly, Iberia needs to add personell. At least at the Customer Service desk since most of their inbound flight misconnect. Two employees to take care of 50-60 customers an hour is cruel. On a positive note it is a very clean airport. Cleaning staff gets 5 stars.
Experience At AirportDeparture Only
Date VisitOctober 2024
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
4/10

"inadequacy of seating at the departure gate"

(United Kingdom)

Not Verified | The airport itself is easy to get to by public transport and generally clean. Airport staff are helpful. I arrived at 8am, toilets were clean, used them again at 9.30 and they were disgusting. One blocked sink and dirty toilet paper and pee on two toilet seats. Quick and easy to get through security. Most annoyingly there is a woeful inadequacy of seating at the departure gate. Left from gate 28 and there must be less than 80 seats for 3 gates. There's a lot of floor space so I don't know why so few seats are provided. For that reason I can't recommend going to your gate early. So many people were sitting on the floor.
Experience At AirportDeparture Only
Date VisitOctober 2024
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Airport Staff 12345
yes
1/10

"Two and a half hours in non-EU passport control queue"

(United States)

Trip Verified | Two and a half hours standing up and inching along in the non-EU passport control queue upon arrival in Madrid Barajas international terminal on Sept. 17, 2024. Of 18 available non-EU stations, only 2-4 stations were staffed during that time. If Spain wants to discourage international visitors, this is the perfect way to do it!
Experience At AirportArrival Only
Date VisitSeptember 2024
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Food Beverages N/A
Airport Staff 12345
no
5/10

“it didn't meet my high expectations”

(United Kingdom)

Not Verified | It's alright. It is good since it is a massive airport but it didn't meet my high expectations. They had a few places to eat, a good amount of places to eat. The staff were not the best when it comes to kindness but good enough. Queues for security were ages though and it took about 5 minutes to scan 4 passports. Overall though it was alright. If you go to Madrid you should go here because the nearest airport is probably Barcelona.
Experience At AirportArrival and Departure
Date VisitOctober 2023
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Airport Staff 12345
yes
2/10

"a chaotic experience"

(United States)

Trip Verified | Traveled through MAD 3 times in June and July and it has been a chaotic experience. Train between main T4 and T4s disruption with up to 10 min between trains (imagine the mess), queues for non-EU passport so long for T4s departure that they take the entire train platform (luckily I have a EU passport and could bypass that), Fastrack system malfunction not recognizing boarding passes, lines of cars to the terminal block shuttles access, and remote stand boarding procedure assuming everyone can use stairs ... not a smooth operation. Outside of that MAD T4 design is great but that does not help with travel experience.
Experience At AirportArrival and Departure
Date VisitJuly 2024
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"overall signage was inadequate"

(Spain)

Not Verified | Worst airport I have ever had the misfortune to use. No thought whatsoever for passenger. On arrival from a transatlantic flight I had to walk nearly 3km to get to the gate of my connecting flight, some of this on uphill ramps. Between the aircraft and passport control on this nightmare there were no seats to rest, toilet facilities or water fountains. The queues at passport control, check in for connecting flight and security were long and chaotic with thousands of people not knowing where they should go. The overall signage was inadequate and I had to keep asking the way especially in departures. I was exhausted, I had not asked for assistance as I had no idea how gruelling the experience would be, never ever again.
Experience At AirportArrival Only
Date VisitMay 2024
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"Security were extremely unpleasant"

(United Kingdom)

Trip Verified | Security were extremely unpleasant and it appears that they are employing those behaving inappropriately on security. Avoid a rude lady in the VIP security lane of T1 if you don't want to be examined over and above that necessary for the understandable purposes of security. If you try and complain you are directed to information whose computer is "down".
Experience At AirportDeparture Only
Date VisitApril 2024
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Food Beverages 12345
Airport Staff 12345
no
10/10

"Thank you so much"

(Spain)

Trip Verified | Very grateful for the treatment my mother received from the Aertec service (Control and monitoring for people with reduced mobility), specifically by Adrián Merino. It's nice to find people like that. Super helpful, kind, he did not hesitate to contact me and provide my mother with all the help possible to make the trip comfortable and enjoyable. Thank you so much. Muy agradecida por el trato que recibió mi madre por parte del servicio de Aertec ( Control y seguimiento para personas de movilidad reducida) en concreto por Adrián Merino. Da gusto encontrar personas así. Super servicial, amable, no ha dudado en ponerse en contacto conmigo y brindar a mi madre toda la ayuda posible para que el viaje le sea cómodo y ameno. Muchas gracias
Experience At AirportTransit
Date VisitMarch 2024
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
1/10

"angry and terribly rude police officer"

(Norway)

Trip Verified | Unclear airport, you get a lot of counter-notifications from the staff. At passport control we encountered an unprofessional, angry and terribly rude police officer. Several complained to others because he was extremely rude. He threatened to detain us when I wasn't quick enough to give him our passports. Such a person should not to have contact with people. Destroys the whole impression of the Spanish people. I've traveled a lot and never in my life have I been treated like that. Extremely unprofessional.
Experience At AirportTransit
Date VisitMarch 2024
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"She was incredibly rude"

(United Kingdom)

Trip Verified | Was looking for some Spanish soap and asked one of the ladies working in the general duty free shop (the first one after going through the security for connecting flights). She was friendly and helpful but then checked with her colleague. They didn't have it. I asked whether I could pay for the water there and was told that I could (beauty area, I think they also had Swatch watches nearby). The lady on the till was incredibly frosty. She asked for my boarding pass and was huffy and impatient. I was tired after a long flight back from Havana without sleep. I gave her a Euro and she barked at me in her English that it was one fifty. She was incredibly rude and immediately turned away in an abrupt manner when returning my change.
Experience At AirportTransit
Date VisitDecember 2023
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Airport Staff 12345
no