Macau Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Queuing Times 12345
Food Beverages 12345
Airport Staff 12345
Customer rating from 49 reviews
4/10
No Skytrax Rating
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2/10

Macau Airport customer review

The connection between HK-Macau Ferry station is very poor only bus route no AP1 which is a mini-bus with very limited baggage rack. The baggage rack is located near the boarding of the bus but exit is at the end of the bus that may disturb to other passenger for boarding. Only fast food restaurant in 2/F with very limited choice. So be prepared to eat something before you go to the airport. No convenience store available and do not expect you can simply to buy drinking water. Toilets are not very clean but still acceptable.
no
1/10

Macau Airport customer review

First of all if you haven't a printed copy of your boarding pass the people in the express link won't let you in so you'll have to pass through two checks at least. Get in the ferry station and straight to the bus line its 3.5 MOP from there to the airport in line AP1. Once you're getting in the airport the bus will stop in the Maritime Station that you might believe it's the airport but it's not so skip that stop and wait two more till you see the departures sign. The airport has almost no services. There is a currency exchange office though they take RMB & HKD also MOP (the official coin of MACAU) everywhere. There is only one buffet no other restaurant and there aren't many dishes to choose from and it's also expensive compared to any other airports. There are 10 minutes free internet with CMT (only MAC address check) but almost no power outlet and none close to a place where you can sit. Once you get through to boarding gate it won't get better. There is only one place to buy drinks that belongs to the same company that owns the buffet. There are a lot of duty free shops with no drinks.
no
1/10

Macau Airport customer review

First of all if you haven't a printed copy of your boarding pass the people in the express link won't let you in so you'll have to pass through two checks at least. Get in the ferry station and straight to the bus line its 3.5 MOP from there to the airport in line AP1. Once you're getting in the airport the bus will stop in the Maritime Station that you might believe it's the airport but it's not so skip that stop and wait two more till you see the departures sign. The airport has almost no services. There is a currency exchange office though they take RMB & HKD also MOP (the official coin of MACAU) everywhere. There is only one buffet no other restaurant and there aren't many dishes to choose from and it's also expensive compared to any other airports. There are 10 minutes free internet with CMT (only MAC address check) but almost no power outlet and none close to a place where you can sit. Once you get through to boarding gate it won't get better. There is only one place to buy drinks that belongs to the same company that owns the buffet. There are a lot of duty free shops with no drinks.
no
1/10

Macau Airport customer review

Macau International Airport is quite impressive. Extremely clean and orderly set-up of the airport very easy to find your way. Unfortunately the down-side on Macau International airport is the restaurant which staff doesn't speak english at all. I've been travelling a lot almost year round on many airport only in Macau I encountered this kind of customer service.
no
1/10

Macau Airport customer review

Macau International Airport is quite impressive. Extremely clean and orderly set-up of the airport very easy to find your way. Unfortunately the down-side on Macau International airport is the restaurant which staff doesn't speak english at all. I've been travelling a lot almost year round on many airport only in Macau I encountered this kind of customer service.
no
3/10

Macau Airport customer review

There is an ExpressLink service to bypass Macau immigration formalities if travelling directly to Hong Kong or the Chinese Mainland but this stops at 18:30. Naturally I arrived after this cut off time. Was faced with a long line for immigration but then custom checks were next to non-existent. Was not faced with touts for taxis & was driven straight to the border in only a few minutes and for HKD$70. On the return I checked into my flight then took a two minute taxi ride to the Venetian Casino & Hotel with fantastic shopping & food choices. Returned to the airport with no hassles which was clean & convenient for my travels. All up a nice place to travel through.
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3/10

Macau Airport customer review

There is an ExpressLink service to bypass Macau immigration formalities if travelling directly to Hong Kong or the Chinese Mainland but this stops at 18:30. Naturally I arrived after this cut off time. Was faced with a long line for immigration but then custom checks were next to non-existent. Was not faced with touts for taxis & was driven straight to the border in only a few minutes and for HKD$70. On the return I checked into my flight then took a two minute taxi ride to the Venetian Casino & Hotel with fantastic shopping & food choices. Returned to the airport with no hassles which was clean & convenient for my travels. All up a nice place to travel through.
no
3/10

Macau Airport customer review

Quite impressed with Macau Airport. We were on holiday so weren't worried about some of the facilities. The food served in the departure hall restaurant was good value and reasonable quality. The only downside was arriving back and having a huge queue at Immigration and only 2 desks open for nearly 200 people. Waited for a bus into the centre but in the end took a taxi which was only MOP70.
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3/10

Macau Airport customer review

Quite impressed with Macau Airport. We were on holiday so weren't worried about some of the facilities. The food served in the departure hall restaurant was good value and reasonable quality. The only downside was arriving back and having a huge queue at Immigration and only 2 desks open for nearly 200 people. Waited for a bus into the centre but in the end took a taxi which was only MOP70.
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2/10

Macau Airport customer review

Functional is probably the best description for this airport. The only reason I use it is for short business trips of up to 4 hrs rather than going to Hong Kong and back which is tiresome even if you are flying business class. Given all the investment in Macau they have really got to do something and quick to serve the travelling public better. There are signs that improvements are on the way but it could all be too little too late. The Immigration clearance is tortuous heaven knows what will happen if this airport really does go international and the passenger throughput increases substantially.
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