Lyon Airport

Not Verified | After some bad experiences whilst the new terminal was built I thought I would give it another go. I will not be making that mistake again. Arrived 2 hours before flight home on 16/4/23. Got to gate 2.hours later - thankfully plane had been delayed or we, and pretty well everyone else due to travel, would have missed it. Inadequately staffed and managed and thoroughly unpleasant end to our holiday. Oh, and Wi-Fi not working.

Not Verified | As a family departing from Lyon after a skiing holiday, we thought Lyon airport as a freshly designed airport would be a better alternative to Geneva. Fundamentally wrong! - Car rental - really far away, unwalkable. Need to take a slow and rare shuttle bus that does the rounds and is packed with other miserable souls. Why was it designed that way - given its the gate to the Alps and most families rent a car? it took me 40 mins (!) to drop off a car and get back to T1 - Check-in desks illogically placed over 2 floors - security totally chaotic, a 3rd world experience - transfer to D gates advertised as 5mins - only its a 15mins brisk walk. The paradox is clearly a lot of money has been spent on on award winning architecture. But where was the logistics consultant! Overall - we'll never travel through Lyon again and will tell every person I know not to do so.

Not Verified | Going through security at Lyon airport has been a truly catastrophic step for many years. Definitely the worst airport I've been to. Unacceptable waiting time, despite new terminal 1, overall rude staff. Passer la sécurité à l aéroport de Lyon est depuis de nombreuses années une étape proprement catastrophique. Certainement le pire aéroport dans lequel je suis allé. Temps d'attente inacceptable, malgré le nouveau terminal 1, personnel globalement désagréable...

✅ Trip Verified | Shocking experience that is consistent with all my last 10 trips through this airport in recent years. The checkin (on sky priority / Air France) was slow and the luggage belt at the checkin counters were broken. The worst was the security check, with one preposterous buffoon managing the queues at entrance and forcing families with children of any age to go to the family queue, which obviously was not moving anywhere fast. I tried to explain my children were older than 7 and with no special requirements and he barked back to go into the family queue. Then there was the question of the electronic devices that 1) needed to be taken out of their sleeves 2) needed to be placed on individual trays and 3) included anything from laptops to earphones to little watches that took ages and again the attitude of the staff who spoke aggressively to passengers was shocking. When I tried to enquire with the ‘supervisor’ of the security area why families were treated thus she was very defensive and said ‘it’s the rules’… what rules no one is clear. In the last ten years, everytime I have flown through this airport this has been my consistent experience: passengers treated poorly by staff who is incompetent and abusive. I will endeavour to fly through Grenoble, Genève and others when flying to the Alps going forward.

Not Verified | Ankunft war ok, Gepäckausgabe war zügig. Das große aber… der Abflug. Check-in (gepäck Aufgabe!) 35 Min warte Zeit trotz aller Schalter besitzt! Und anschließend 1,5 std warten auf die Sicherheitskontrolle!! Hätte unser Flugzeug nicht gewartet. Wären wir vermutlich noch immer in Lyon! Das Personal genervt und unstrukturiert! Alles im Allen ein Durcheinander! - Arrival was ok, baggage claim was quick. But the big thing… the departure. Check-in (luggage check-in!) 35 min waiting time despite having all the counters! And then 1.5 hours waiting for the security check!! Wouldn't have waited for our plane. If we were probably still in Lyon! The staff annoyed and unstructured! All in all a mess!

Not Verified | A bad experience: the information desk officer (busy chatting with friends) did not speak or understand english, words like ‘security’ ‘take-off’ and ‘departure’ did not register with the old, uninterested chap. Security was a slow, chatty and passive/aggressive experience with my daughter (7 years old) asked in a aggressive and loud/yelling manner (in French off course) whether she had packed any electronics and staff reacting badly to me (her father) answering on her behalf. Slow, unprofessional staff, poor information at gates.

✅ Trip Verified | Lyon Airport a terminal 1 was the worst airport I have experienced. Signage for rental car return almost non existent. Shuttle bus from rental car was shocking, jerking all over the place, retarder of the bus was to the max and everyone was falling and dirty. In entering the terminal the temperature at 1830 24 April was 31 degrees Celsius. Checkin was ok by emirates. Security is unlike any other airport in 2022, belts off and lap tops out! Facilities, eateries; again non existent. One place to buy food Brioche Doree, there was plenty of others but they were closed. An international airport 1830 at night during the school holidays! (Who contracts these eateries?)

✅ Trip Verified | This was by far the most shambolic airport experience I have ever had the misfortune of going through. The whole ordeal of getting our flight from start to finish was awful. Despite arriving for our flight with ample time to get through bag drop, oversized baggage (we were travelling with skis) security and border control, the staff at Lyon airport were exceptionally slow, obtuse and unhelpful, sometimes to the extent that it felt like they were purposefully trying to do so. The queue for security was especially distressing- other travellers were brought forward to skip the queue, despite the fact that our flight was due to depart before some of those other passengers. Several times we asked to be fast tracked to no avail, we were told 'timing is not an issue, don't worry'. Staff making announcements to the queue was only made in French, so we had no way of finding out if our flight was being fast tracked. Announcements made over tannoys were so quiet that we couldn't hear what was being said. Once we got through all of these hurdles the gate had closed and flight had left without us. Trying to get anyone at the airport to help us to make a replacement journey was terrible, staff were unable or unwilling to engage with us at all. This is the second time I have used this airport and the first time was just as slow, I will actively avoid using Lyon airport for any future travel.

✅ Trip Verified | The staff was mean from start to finish, they blocked every single bag in security and ended up justifying my case because of a calculator that apparently counted as an electronic device that needed to be removed even though it was not even a graphical calculator. It was a terrible experience all around, they wasted 2 hours of my time, next time I’d rather drive to another city than take this airport.

✅ Trip Verified | My family and I arrived with 2 hours and 30 minutes ahead of our flight and had to run to the gate because of incredible and no-sense security check! The agent was awful, voluntary slow and even with a newborn my wife had to throw away the water because we will have missed our flight if we had to wait an additional check. This company has to be fired.