Luxor Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Queuing Times 12345
Food Beverages 12345
Airport Staff 12345
Customer rating from 10 reviews
3/10
No Skytrax Rating
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2/10

"look at security is required"

(United Kingdom)

I recently travelled through the airport to London on MS0761. Although better, I would still describe security as a farce with some people able to go to and fro at will, even if they do work in security. But the main problem is the number of checks and the (lack of) efficiency with which they are carried out. You get checked on entry, but staff seem to be able to walk in a side door un-checked. At least I could see no sign of any checks being carried out when I looked down the corridor. Once upstairs, you go through another check once your flight is nearer time. Two operators manned the walk-through door, but had to hold people back since many of those already through were standing just inside, awaiting their hand-luggage - a much longer conveyor is needed after the scanner. There was one operator manning the screen and also carrying out searches if he saw anything in people's hand-luggage. While he was doing a search, the queue just stood still since no more scans could be conducted. I admit, the passengers did not help - they seem to think 1.5L bottles of water will get through unnoticed. Another staff member would speed things up, but the longer conveyor is needed. My camera bag was searched and 6 x AA batteries removed. I was told 'Batteries not Allowed' These 6 batteries have been in the case for the last 4 visits to Luxor. Ignored were the batteries in torches, spare camera batteries and the battery in my camera. When did this change in the rules come about? Or did the guard just need batteries for his torch? Then you get a hand-swab, then to get into the gate you undergo another hand-luggage check to make sure laptops, pads, cameras etc. work. On the way out I used Edinburgh and London airports - there was only one security check to be negotiated in each. Maybe security staff should be sent to other airports abroad to see how it can be done? Our plane took off nearly an hour late. I have no idea if there was a technical issue, or it was late arriving, but even if all had been perfect, the queue would not have been processed in time, anyway, so it would have been delayed. If Luxor Airport wants to have any reputation other than 'It's a joke', could I suggest that a serious look at security is required before Luxor Airport can consider matching normal international standards.
Experience At AirportDeparture Only
Date VisitFebruary 2016
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
no
3/10

"still targeting older people"

(United Kingdom)

Why is it that the customs officers in the arrivals hall are still targeting older people and lone women travellers and asking them to open their luggage. They have even asked people to open wrapped Christmas presents. What are they looking for when the bags have been checked at London Heathrow and Gatwick airports with the most sophisticated equipment on the planet. The security forces would be better employed guarding the planes due to leave to make sure nothing dangerous is put on board.
Experience At AirportArrival and Departure
Date VisitOctober 2015
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

Luxor Airport customer review

(United Kingdom)

Arrived at the airport from Gatwick. Was pestered by touts selling visas. Went to the visa / bank kiosk and got the visa there. Queued at the passport control for it stamping. then went to collect the baggage. They are supposed to be random baggage checks but the customs men singled out the most vulnerable to look in their cases. By that I mean the elderly and women travelling alone. They take all your carefully packed stuff out then leave you to put it back. They are rude.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
5/10

Luxor Airport customer review

(United Kingdom)

We flew into and out of Luxor as international passengers. Landing at the airport all flights are transferred to the terminal building by bus. Once stepping inside the terminal it is possible by get a visa at any of the banks before going to passport control where the visa is check and landing card (as previously issued and filled in on the plane) is taken. Immediately after this there is a staff member who checks your visa has been stamped. Never ceases to amaze the level of irrelevant check. From here to baggage collection/ customs and then out to face the scrum of touts. They seem to be keener as there are far few flights. The return trips was much the same but in reverse. Touts scanning checking/ bag drop exit card (given at checking and need filling) in before getting to passport control. The lounge is quite large with four duty free shops one on each corner and in the centre a gloriously named 'food court' with quite a poor offering of food but expensive. To the gate. No announcements but numerous displays on screens but very slow security checks. As to why with 10 staff they didn't open a second channel to deal with hit is beyond me. Not many people there only three international fights listed for departure that day. Previously used the same airport many years ago and it is a vast improvement on what it was. One really good thing is the authorities seem to have got rid of the toilet touts so more selling loo roll and trying to extort baksheesh.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
2/10

Luxor Airport customer review

Arrived at 3pm for a 6pm flight. Long queue for security (just as you walk in the door - before check in). I accidentally left more than 100ml liquids and my laptop in my bag but they didn't detect it in the chaos. My wife's belt set off the security metal detector alarm but the security staff were busy looking elsewhere in the chaos and didn't notice. Check in lines were another long wait. Passport control only had 2 staff on so another 20 min wait there. My son wasn't visible to the passport control officer but that didn't stop his passport being stamped by an officer clearly in a hurry. The policeman/officer who checks that you have a passport stamp before moving to the next stage couldn't find my stamp but the queue was so long he just waved us through not checking any of our 4 passports. There are more (duplicated) security checks to get to the gates but this was equally lax and might as well not have been there. The fellow supposed to be watching the xray screen was talking to his mates. We had 15 minutes to rest at the gate before boarding. It looked like a modern airport but in the chaos and queues we didn't get to see it. Tip: get there early expect chaos and with that in mind you can't be disappointed.
no
2/10

Luxor Airport customer review

The airport building is much better maintained than Cairo with shops and cafe. However like Cairo there are very bad touts particularly on the forecourt. I haven't experienced the ones at check in as others have but this may be because of my flight time. Domestic check in is extremely chaotic and disorganised for departures with conflicting information. Arrivals (international) is similarly chaotic for people who have no organised visas in advance with long poorly organised queues for both visas and immigration (both with a shortage of workers). I recommend international visitors get a visa in advance as this will save a lot of frustration at Luxor as arrival is very disorientating with guides touts and unhelpful staff giving conflicting information. Beware the taxi touts outside and be sure to have small denomination notes upon arrival for a bus into town.
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4/10

Luxor Airport customer review

We used Luxor airport both for internal flight to Cairo and international flight to UK. On both occasions it was clean and airy with plenty of space to sit. We were allowed to take our water with us so no problem in buying drinks. Yes there was someone 'selling' us toilet paper despite the notices saying this was not allowed but by then we knew their standard of living and if you can't spare the odd pound when we have spent so much on a holiday what does that say about us? We were protected from harassment by 'helpers' by our rep. Altogether I thought using Luxor airport a pleasant experience
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4/10

Luxor Airport customer review

When we arrived at Luxor airport & got off the coach all I can say was what appeared like a pack of wolves were waiting to 'help' with bags. Now I'm a 6ft 17.5 stone bloke so am well capable but even despite this I ended up almost having to wrestle my bag away from a very eager 'helper' who all the time was whispering under his breath "drink please" interspersed with "something". It appeared as if there was a supervisor or someone that they didn't want to hear their 'requests' - if so - they were spectacularly unsuccessful in stamping out this sort of over-aggressive 'help'. Having managed to wrestle free of the initial wave of 'helpers' & get inside the building once again there was another 'helper' to lift bags onto the x-ray belt. This time however as he didn't have any English phrases apparently the 'helper' was saying something in Egyptian (again whispering) while showing me an Egyptian 10 Pound note folded in the palm of his hand as a 'prompt.' Having now managed to get through these 2 levels of 'assistance' there was of course another 'helper' at the other end of the x-ray machine who was equally 'helpful' in taking the bag off the belt & similarly looking for money! Next up was the check-in desk itself & yes - you have guessed it - there was yet another 'helper' at the head of the queue to again lift the bag onto the check-in conveyor. There is a sign on display at the desk stating that all baggage 'assistance' was free of charge but this was clearly not having any effect on the various 'helpers' that have to be negotiated/overcome. Finally - naturally there is the customary 'help' in the toilets where even though I am at 46 yrs of age well capable of washing & drying my hands I was presented with some toilet paper with the by now customary demand for money. All in all - never again!
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na

Luxor Airport customer review

I would agree with the above comments. The only smoking areas are the restaurants where you are obliged to buy at least 1 beverage and at £E17 for a really rough coffee we felt a bit ripped off. They were also charging £E13 for a kids lollypop which would cost 25p in the UK. On check in there was a guy lifting hand luggage onto the X-ray machine (you had no choice in this) then getting stroppy because all I had was a £E10 - the equivalent of £1 Sterling for 2 seconds work!
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na

Luxor Airport customer review

I gather that Luxor airport is new: a resident told me that this was the 3rd airport building she'd used in the last 8 years. It certainly looked new and was quite impressive but possibly this was because I was on one of the first flights of the day. First appearances however were deceptive. Check in was a painless and efficient procedure but upstairs in departures there's no pre-gate seating apart from restaurants and we were politely told to leave the area (although only about 5% of the seating capacity was occupied!) unless we ordered. I'd expected the toilets to be hassle-free (unlike the town!) but even there I was asked for baksheesh and I'd provided my own paper! At the gate everyone was asked for their ticket (not their boarding pass) which seemed unnecessarily officious.
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