Luton Airport

Good selection of restaurants and cafes in the main terminal building and the departure area. The biggest drawback was the lack of seating in the departure area. Any seating space seemed to be incorporated into a pub or restaurant leaving little in the general sitting area. The security queues in the departure area were quite incredible for such a small airport. Leave yourself ample time to get through this procedure. Obviously airport officials are aware of this problem and you can purchase for £3 a ticket that gets you through security faster.

Like many other reviewers my wife and I have never had an enjoyable experience when either flying out or returning to Luton Airport. Apart from being probably the only airport in the UK to charge passengers to be dropped off you now find you end up travelling for ever just to get out of the place. Last week we returned to Luton after having a lovely holiday only to be subjected to at least an hour delay in getting through passport control and out of the airport which is not what you want having spent over four hours flying. It would be nice if the airport authorities could actually consider passengers rather than doing whatever they can to cause as much hold-up as possible. Take it from me we will not be using this airport again!

Beware if you've never travelled from Luton you are in for a treat. I'm not sure of the objective from Management but passenger enjoyment is not at the top of the agenda. From the moment you are charged to drop-off and the inevitable queue just to get to the Airport. The whole experience is to charge for everything. Their flight information line is Premium rate. The car parks are in a diabolical state of disrepair with potholes that fill with water and are "fun" at night in the dark. You get the impression that if you as miserable as sin you are guaranteed a job here. I frequently use all London's Airports and this one collects the "Mickey Mouse Award" as every modernisation they conduct just makes the experience even worse.

Dropped my partner off this early this morning only to find that for the mere privilege of pulling up at the kerb we had to pay £1. When I got home I got a text from her to say that she'd had all her cosmetics confiscated at security because she didn't have them in a plastic bag "of the appropriate size". At every other airport I've ever been to plastic bags are given away free but at Luton where wringing every last penny out of travellers is clearly company policy they will charge you £1 (with naturally no facility to change banknotes). Of course her last pound coin was the one that had been extorted from us at the drop-off point.

From the moment you arrive at this airport you realise that the sole purpose of the owners is to extract as much money from you as possible and in return provide you with a third world level of facilities. Charges are made for dropping passengers off for collecting them for plastic bags needed for security and for luggage trollies and if you want priority in the security queue there is a hefty charge for that too. In return you get long walks to gates with plenty of stairs in an almost totally escalator and lift free building and at an airport where the low cost carriers encourage hand luggage that is a real ordeal. It is a drives who need to be fit to use this airport as they lug their cases up and own and up and down stairs. Still there is plenty of time to recover your breath at the famous Luton Airport passport queue. This is a perfect lesson for architecture students in how not to design an airport and if it was no so close and convenient for me I would not still be using it!

Dropped my wife off at 06.45 today - Wednesday absolutely no traffic tailbacks and we got straight to the priority drop off area without any delay. A new exit road from the drop off area seems to have eliminated the previous cross-over congestion.

After reading poor reviews I was a bit nervous travelling from Luton have always used Stansted and Gatwick. However I found it fine I travelled on a Wednesday in the afternoon although arrived at Luton about 11am no problems getting there traffic was fine no queues through security found staff friendly. I can appreciate that getting to Luton at certain times could be a problem but people should account for this it is the same wherever you fly from.

I have to use this airport about 8 times a year. It is without doubt the worst airport I have been to. I could list many faults with this airport but the most obvious one is the access to the drop off zone which in its latest design forces the traffic through a figure of eight. This creates enormous tailbacks delays and frustration.

Travelled via Luton for first time in 2 years never again. Traffic at 5.30 am on a Friday morning was queuing back down the dual carriageway. 45 mins to finally get into the drop off zone. People including children getting out of their vehicles and walking on the hard shoulder. Not only dangerous but illegal. The council and the airport need to get together and sort this out. Check-in okay but security very slow.

Have used Luton 4 times this year at different times of day and week. Same each time with traffic queuing back to the Ibis hotel and huge queues before security. You need to give yourself 3 hrs to hopefully be in time for your flight. Airport Security experience is met with stony faced officials who appear to enjoy ordering people around. There is usually some sort of incident - I was brusquely ordered to take my hand out my pocket when going through the scanner.