Luton Airport

Drop off for £1 is a rip off and to clear through security can take more then an hour. Missed my flight today along with 33 other passengers because departure displayed on the screen was 7 mins before the gate closed. Nobody came to explain what went wrong.

Have just had the misfortune to receive an £80 stopping not even parking fine from APCOA for having the audacity to pull over and put my wife's suitcase in the car outside of one of their £1 pick up rip off points all in the space of 15 seconds. When you consider she had just flown in from Geneva one of the worlds most expensive cities where you can drop off passengers free of parking charges for 15 mins it shows just how over-priced and greedy a once user friendly and great alternative to London's big two airports has become. Will now avoid using Luton just like most other South East UK airports whenever possible.

Arrived Friday morning checked in easily enough then had to queue for over an hour to even get to security. Security very very slow. We gave ourselves plenty of time arrived at 6.15am for an 8.10am flight had to run to departure gate to board - will never travel from Luton again sooner take a 2 hour journey to Doncaster Sheffield.

The queue of traffic to even get in to the airport can be suffocating and puts people at serious risk of missing flights. Luton has become famous for its lines of miserable wet passengers dragging luggage after them on the hard shoulder of the motorway in an often futile attempt to make their flight. Once you've queued for the drop-off zone you discover they rob you of £1 for the privilege of dropping someone off. The prices in the short term car park are expensive and the facility itself is a windswept potholed plateau miles from the terminal building. The terminal: an antiquated depressing tin shed lacking natural light virtually any escalators or lifts for immobile passengers and they offer virtually no seating. The queues for passport control on the arrival leg have become legendary and are rarely less than 45 minutes. You the passenger are the least important consideration in this airport your money is the most. I have routinely found myself paying over £100 extra to avoid having to fly from Luton Airport.

Horrible experience. Security was very overcrowded but they did not open up any extra lanes (there were 6 lanes which could have been used). The worst part though was that when it was my turn to go through security the woman pulled me aside and told me my bag of carry on liquids was too large. It was 1 litre which is clearly outlined as the limit on their website and I travel several times a month using the same bag. It was very disappointing since I tried to reason with her but she would not listen. A very stressful situation overall and I will not be flying through Luton again.

Never again. Luton airport is completely unfit for purpose. For departing passengers there are not nearly enough seats in the holding area in which you are forced to wait as they won't post the departure gate until 15-30 minutes prior to departure. Arriving back after a 5 hour flight was even worse. We were parked at a remote stand and bussed to passport control. There was chaos in the passport control hall. Two lines seemed to be moving towards the hall and I joined the faster moving of the two. A lady started yelling at us that we were in the wrong line and to "get to the back of the queue immediately". I waited for one hour for passport control - amazing incompetence with only 4 staff on duty. When I exited I looked for an information desk to guide me to an on airport hotel. I have yet to find an information desk.

Very long walk in cold air from Arrivals to short term car park. Only one machine where you could pay that I could see and this was even further away - why not position it so you pass it between the terminal building and the car park? £7.50 for 35 minutes parking was bad enough but I was shocked to see there was an extra £1.95 charge if I paid by credit card. How do they justify that?

Had great trouble getting dropped off due to the long queue of cars entering the airport. Security line was very very long and it was only 6am. On returning passport control line was nearly back to the doors of the apron with limited staff checking passports. Took 1 hour 45m ins to get out of the airport. Never again.

The approach road and car parking are a disgrace. The short term car park is full of holes and very poorly lit. Bus shelters inadequate in bad weather. Seating in the terminal lounges is inadequate on most days. The queuing for immigration is a nightmare with a wait of 41 minutes on our last visit. We have seen a number of incidents on our recent visits where there is a total lack of crowd management. People attempt to jump queues which causes anger and aggression from others. We witnessed angry passengers pushing straight through the control desks with no attempts made to check passports whatsoever. We have been told that this has happened previously. The general impression of Luton airport is poor and getting poorer.

Dropped a passenger off for a very early flight. The approach road layout is very poor and confusing. Lanes go from two to one without warning and merge at roundabouts. The new exit road from the drop off zone snakes through car parks marked out by plastic temporary barriers and ad-hoc signs. The satisfaction comes just to get out! The whole thing looks amateurish and last minute . Add to this poor or non existent rail connections at high cost and tatty shed like terminal buildings and the impression is not good. I am prepared to pay a premium to just avoid flying from this place.