Luton Airport

Customer Reviews

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Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 745 reviews
2/10
No Skytrax Rating
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2/10

Luton Airport customer review

(United Kingdom)

The chaos getting into the airport by road (the only way in reality) is horrendous. If anyone from Luton Airport management bothers to read these comments this item should be top of the agenda. Whoever devised the "crossover" of traffic entering and leaving the drop-off area and paying for the privilege. Meanwhile the spacious area for the odd taxi to wait in the previous free drop-off area is just about empty. Another little money grabbing scheme in operation the other week (probably permanent) the escalator to the first floor departure area is now barred to ordinary people - reserved for those paying for fast track.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
2/10

Luton Airport customer review

(United Kingdom)

Traffic on the access road is horrendous early morning. Bus from the station is not an option as it gets caught in the traffic. Using the 30 mins free drop off facility in the car park is not a solution as the bus servicing that gets caught in the traffic. There are people getting out of cars all over the place and walking the final stretch up to the terminal despite the prospect of the £80 fine. The problem is not new. The introduction of the £1 drop off charge by the terminal was being blamed for this chaos in 2009. Surely time to sort out a solution ASAP. Luton could be so convenient for so many people but this chaos is unacceptable.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
1/10

Luton Airport customer review

(United Kingdom)

The queues for security are a joke all the way to the back wall down the stairs and into arrivals. There were stacks of bags from people who never made their planes. Management need to wake up and sort it out.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
3/10

Luton Airport customer review

(United Kingdom)

The queues at security when departing were terribly long which spoilt the experience at least the queues were well managed. It took so long to go through that process that I didn't have time to do anything else other than go straight to the departure gate. When returning there was only a short wait at border control although it took a while for baggage to arrive. I used public transport to get to and from the airport and it was very convenient to have the bus stands right in front of the terminal.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
1/10

Luton Airport customer review

(United Kingdom)

Luton must be the worse airport in the south of England. The traffic goes from two lanes to one you then have to pay £1 to drop off passengers. If you are lucky to get the airport then you are faced with long queues for security. The only staff who want to offer any advice are the special assistance staff who seem to have to battle through the crowds to get to their desks. There is nobody to offer any help with delays you go the special assistance desk they will try and help but will offer you the use of a phone where nobody from easyjet picks up.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
1/10

Luton Airport customer review

(United Kingdom)

The queue for security took over an hour why can't the airport management work out what the expected passenger volume will be and accommodate for this.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
1/10

Luton Airport customer review

(United Kingdom)

Luton Airport is a real disaster. The terminal building a large and now rapidly ageing retail shed are dated and in some places derelict. The whole traffic organisation with the requirement to pay £1 to drop off leads to chaos with mass ranks of passengers dragging bags and children in the pouring rain. It requires proper sustained investment to bring the gates security and arrivals areas up to even a basic standard.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
1/10

Luton Airport customer review

(United Kingdom)

Possibly the worst airport experience that I've endured. Traffic nightmare congested terminal dirty facilities appalling security queues along with being fleeced for an extra £1 here and there.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
1/10

Luton Airport customer review

(United Kingdom)

We will not use Luton airport in future. Last Sunday early morning my wife and I had to vacate our taxi and join others who were forced to drag luggage half a mile up to the terminal. On return to Luton this afternoon we had to wait an unreasonable time for our taxi because of the traffic congestion.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
1/10

Luton Airport customer review

(United Kingdom)

Get to this airport early and be prepared for extremely long queues at this inadequate airport this goes for departure and arrivals it took over 2 hrs from landing to exiting the airport. Staff levels need to be doubled at least.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no