Luton Airport

Not Verified | Shiny shops, dirty old and few toilets. All the wrong priorities. At least security improved after recent renovation. Still no child's play area. Not good enough.

Not Verified | Worst airport ever. Huge queues on baggage drop, Ryanair had only 4 counters for approximately 350 people no automatic bag drop. When we reached the gate 10 it was literally a box without even seats and we had to stand for over 20 minutes until the busses arrive.

Not Verified | Rip-off airport parking. Short stay Car park C1 charging £9 for 30 minutes. Awful direction signs to the car park and inside the car park. Awful directions to the airport.

Not Verified | Luton airport staff are very friendly and helpful. Luton parkway bus people are great too. However, I find it utterly annoying they don't give gate details until 10 minutes before your gate is due to close. Being as the airport has a terribly crowded layout. Often you have to run through the airport. Because the departure gate is miles away from the departure lounge. Would it kill you to get some travelators, would it kill you to announce gates at least 30 mins before the gate closes so you don't have a mad dash to the gates which are miles away from the departure lounge? The airport layout and signs are confusing when driving into the airport and dropping off at the car parks.

Not Verified | Easily my worst airport experience. WH SMITH before security. 15 mins stood at a self service machine awaiting staff to authorise the purchase of an energy drink. 2 members of staff advised us to go to till to sort out, a large line of people in front of us. The same staff stood and watched us (arms folded and very uninterested). Next up, security. I get there is a job to be done and safety is paramount. However, the organisation was terrible ... there wasnt any really. The trays were all over the place and people were having to stack them whilst getting shouted at to "HURRY UP". The woman at point 12 at around 1030, Sunday 8th December was shocking. Zero personality and rude beyond belief. The attitude was disgusting and she couldn't even get her head around what was left and what was right. Constant head shaking and dramatic sighs and clearly in a foul mood. Through security (45 mins later) and time for some food. Walking through the departure lounge and almost every shop had members of staff leaning or arms folded. We decided to head to Frankie & Benny's. Oh wow. The "hostess" should have been an instant deterrent. The staff congregated around a till talking, joking around, leaning, swearing, on mobile phones and with arms folded. A very unprofessional setup for a franchised restaurant. Food sent back for being raw and a very poor attempt at an apology. The young woman that served us was brilliant, she is the ideal employee and is what the rest of the rabble should aspire to be. She ran around and never stopped, excellent service. Dominika was her name. Very little seating for such a busy airport and we found ourselves walking around just to pass the time as we awaited the arrival of our delayed flight. I rarely review things and find people are just out to cause problems. That is not the case here and I'm genuinely angered with the whole experience. This is just pure honesty of our visit. I figured it was just a series of unfortunate events but after looking at previous reviews it is clear that isn't the case. I hope this reaches those mentioned and thanks for a bad finish to a great weekend in London.

Not Verified | Luton Airport is like no other I have ever experienced, especially regarding the security. The staff all seem to be verging on a nervous breakdown, shouting and screaming and generally being rude to the travelling public. Good manners, businesslike behavior etc are absent. A training in this is needed. Further, the waiting time indicated at the beginning of the queue should be multiplied by 5 to give a better estimate. Ignore the extra time to be at the airport on the website, one needs 3 hrs minimum. The huge tax-free shop still does not sell sherry.

✅ Trip Verified | I missed my flight because of security. They were kind of over-controlling, some of them was shouting about make-up stuff but never really telling us what should we do and there were no bags to put them on. Only one person was working at xray even though it was rush hour and the airport was overcrowded. People were just putting bags on trail and instead that security look at all our bags at the same time, they were checking others in between, making us wait even more. When they were sending them back for scan no one was at the other end so everything would go smoother and faster. We missed our flight. they dont care about passengers

Not Verified | The security in this airport is shocking! As we were queuing a man yelled about items we should have separate from our bags. I couldn't hear him so I presumed liquids, laptops etc.. the usual items. Unfortunately it was a hair straightener that should have been separated (Surely then anything with a cord). They said this is now law (no other airport has this 'law') however, if they chose to implement this then that's fine but have a sign with the prohibited items and not have security shouting in coherently at people. Instead of my bag being checked by the one security staff member (the other five were sitting down) my bag was sent through the conveyor belt again. This happened with every single bag stopped, complete mayhem. My bag was put aside again, this time... talc powder is apparently liquid! I was so close to missing my flight and pleaded with security to just take the item rather than put the bag through again. They allowed me through but stressed that I should be there 3 hours before, I was there 2 hours before my flight as advised by my airline. I do believe some people my have missed their flight, everyone was so stressed out but the security seemed to be laughing. Completely unprofessional and unqualified to deal with the public, while they are busy taking swabs of people's sunscreen (this was happening also) I fear real threats could be overlooked in this airport. Avoid Luton or show up 5 hours early! Unfortunately, I can't give zero marks.

Not Verified | Horrible airport. Such a long cold walk from the drop off area to the terminal. Even the walk from the new multi story car park is shameful. Long unheated corridors - freezing and dirty. The security area is an absolute joke. We were passing through at 7.30pm on a Sunday evening and the place was heaving with only 2 out of a possible 10 open. The scanners seemed to be picking up so many bags for inspection, even my daughters case was set aside and after waiting 10 minutes for it to be checked the staff said there was no reason to look inside and that we could proceed without it being checked. This was happening to many people and I am sure passengers missed their flight due to this awful unnecessary hold up. The departure hall was so full with no seats left. There are not enough toilets for the amount of passengers in the terminal. The shops are ridiculously priced, so expensive. You are called to the gate for your flight before the inbound plane has even landed meaning that you are usually left standing in a dirty corridor or even on the stairs for up to 30 minutes before you can begin boarding the plane. This airport has become a disgrace, from the extortionate parking charges to the miserable staff and the rip off prices. Take a leaf out of Heathrow, Gatwick and many other airports. Shame on you Luton!

✅ Trip Verified | Very little positive about this airport. Drop off quite a long walk to terminal buildings without cover for much of it. Many people smoking outside right next to no smoking signs. Departure boards side on to seating areas so you cannot read them from the majority of seating positions. Woefully inadequate toilet facilities with both women and men constantly queuing. Bags of space in the duty free areas but seating areas cramped and congested. I have visited many airports but this has to be one of the worst. Would have given 0 out of 10 if possible.