Los Angeles LAX Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Queuing Times 12345
Food Beverages 12345
Airport Staff 12345
Customer rating from 433 reviews
3/10
No Skytrax Rating
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2/10

Los Angeles LAX Airport customer review

(United States)

I arrived from a Continental flight from Houston and had to connect to a JAL flight bound for Narita. I asked some workers where Japan Airlines is and they just say Tom Bradley Intl. Terminal. At first I didn't know what a TBIT was since no one would help me until I looked at the map. To get there I had to exit Terminal 6 cross several streets that are full of traffic and catch a shuttle bus to get there. Then the TBIT is so old that part of the check-in area is being rebuilt resulting in long lines. The seating area is so small that it only provides half the seats required for a full 747. And the best part is the restroom. They are totally disgusting and look like they are cleaned once a week. However my arrival experience was a bit better. The arrivals of the TBIT have been renovated. Immigration took nearly 20 mins. but baggage arrived very quickly. Overall a very disgusting airport. Tom Bradley should be growling in his grave. This airport is an embarrassment to the United States since so many international flights arrive and depart from LAX. Next time I will surely use SFO when traveling to Asia next time.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
1/10

Los Angeles LAX Airport customer review

(China)

We flew into LAX from Seoul - the arrivals and connection on to San Diego was not too bad and the domestic terminal (United) was reasonable for the hour wait. Our return was pretty dreadful - TBI is a joke in terms of customer service direction queues and confusion. The agents were unfailingly polite - except two ladies serving hotdogs from a concession - some of the most abrupt and rude people I have ever met. Facilities waiting for an outbound international flight are simply unacceptable.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
3/10

Los Angeles LAX Airport customer review

(United States)

Terminals 1 and TBIT. Arrived on Southwest Airlines and was self-connecting to a flight on EVA Air. Bags from Southwest came out within 10 minutes. Since it was evening walk from Terminal 1 to TBIT on departure level was easy (~10 minutes). TBIT is still undergoing renovations but some parts are complete. After check-in spent time at ReLAX lounge behind food court. Nice views WiFi and snacks. Line for security was short. Since EVA's departure was at 1 AM I did not go through security until after midnight. Unfortunately shops were closed. Could not buy water for the trip which was not good. Despite the renovated area the departure gate did not have enough seats for everyone. The bathroom close by looked newly renovated but cleaning crew did a poor job of keeping it clean. On the return we lucked out since TBIT was not yet busy. Friendly immigration officer. Baggage carousels were awful. Although they were new the carousels couldn't handle the volume of bags from one 744. The carousel would stop and a baggage handler would have to make room for the bags. Too bad none of his colleagues wearing the same uniform helped him. Customs/agriculture officer gave us the LAX attitude reported previously.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no