Los Angeles LAX Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 391 reviews
3/10
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3/10

Los Angeles LAX Airport customer review

(United States)

Terminals 1 and TBIT. Arrived on Southwest Airlines and was self-connecting to a flight on EVA Air. Bags from Southwest came out within 10 minutes. Since it was evening walk from Terminal 1 to TBIT on departure level was easy (~10 minutes). TBIT is still undergoing renovations but some parts are complete. After check-in spent time at ReLAX lounge behind food court. Nice views WiFi and snacks. Line for security was short. Since EVA's departure was at 1 AM I did not go through security until after midnight. Unfortunately shops were closed. Could not buy water for the trip which was not good. Despite the renovated area the departure gate did not have enough seats for everyone. The bathroom close by looked newly renovated but cleaning crew did a poor job of keeping it clean. On the return we lucked out since TBIT was not yet busy. Friendly immigration officer. Baggage carousels were awful. Although they were new the carousels couldn't handle the volume of bags from one 744. The carousel would stop and a baggage handler would have to make room for the bags. Too bad none of his colleagues wearing the same uniform helped him. Customs/agriculture officer gave us the LAX attitude reported previously.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
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