Los Angeles LAX Airport

Not Verified | This review is specifically for a woman who worked in over size baggage, Serena. Thank you so much for your efforts. This woman not only throes to find my children’s tickets information, but she personally ran with my kids and I to make our flight. She took my children to their seats I felt like we were in the movie home alone lol. I saw what our surroundings were and it was chaotic. Thank you for night just telling me to turn left turn a mother left and have a good day. You were amazing. My kids made their flight to see their grandparents today because of you. I hope you have a great day and I hope someone acknowledges you for your work.

✅ Trip Verified | Literally the worst airport I have been to - barely any place to sit, dirty and literally just had 4 or 5 pathetic food joints (Panda Express, KFC etc.). If that was not enough, I have never had to deal with a more rude and uncouth staff than here. I was travelling with a couple of tech items and the rude lady at security started screaming (yes, screaming) contradictory instructions at me while I was simply getting everything on the trays. Later, while I was trying to remove and assemble my things from 4 trays after passing through security, I have another lady telling me thrice to stack up my trays. In which airport is that the job of a passenger? Every airport I have ever been to either uses belts that automatically stack these up or airport personnel do this manually. How is a passenger supposed to be stacking trays with hands full of expensive things that need to be repacked? Would recommend flying via SFO instead because LAX has got to be the worst airport in the world in every possible aspect.

✅ Trip Verified | LA international airport is the worst airport I’ve experienced, seriously, in the world. And I’ve travelled to a lot of places. I felt the same way when I came through this airport about 5 years ago, but it was under construction of some kind so I assumed there was good reason. Nope, still appalling. No construction today but equally dismal. Shocking really, an embarrassment to America. Nowhere to sit other than the gates and a handful of dirty tables in a food course (7!) – and no plug points available for people needing to charge devices (well all apparently deliberately turned off), despite the obvious necessity), and no real food – all fast food, at absurdly exorbitant costs. I paid $20 for one fish taco (takeaway fast food) and a beer. As my first stop in my homeland after 3 years, I feel like getting on the next plane out again. Shame on you LA airport designers! Horrific. Then one is bombarded by continuous loud repetitive messaging from megaphones. Seriously, take a trip to Paris and learn a bit of class for pleasurable airport environment – that is, if you care about customer experience.

Not Verified | I have always avoided the LAX airport given how busy and lacking of services I have found in the past. Our flight was changed and rather than connecting through San Francisco we connected through LAX. The airport is even worse than it used to be. Extremely dirty, and run down. I am sure there are some Covid restrictions in play but this is the only airport to which I have traveled where almost all food establishments are closed. For the entire Alaska terminal there were just three very busy very dirty places in operation.

✅ Trip Verified | I am writing this because of the rude and unhelpful behavior that was portrayed. I was attempting to locate a bathroom and terminal 2, when I accidentally walked through the exit gate. I walked 15 feet into the hallway and realized my mistake. I did attempt to return through the gate and was stopped. I explained that I was trying to find the bathroom and I just got off a plane and was connecting to another. The security person wanted to look at my boarding pass so I showed it to her. She said this is not a boarding pass and would not let me return to the terminal. I said I just got off a plane and I am not going to go through security, I had to reprint my boarding pass, wait in line for tsa screening. I just made it back to my gate as it was boarding. No one was helpful. I was very very angry at the situation.

✅ Trip Verified | You haven't seen and experienced the worst part of this LAX airport. This is an update of the review I posted yesterday. I missed two consecutive days of flights at LAX because of Copa Airline's lack of communication, systems malfunction, and also the incompetency of the Copa Airline's rude staff at LAX airport. I now found out that my return flight for this trip that didn't happen has been mysteriously changed to a day earlier. I didn't make a request to change the return date because I never make it to the destination. I'm waiting until later today to get to the Copa counter to talk to someone there and make my request, so I do not understand how this happened. If this is the way LAX lets airlines conduct business LAX should not be open at all.

You haven't seen and experienced the worst part of this LAX airport. International terminal Tom Bradley gates 137+, where some of the Latin-American (Copa) airlines operate. They have three gates in a small area, it's overcrowded of people flying to different Latin American countries, no air flow, rude staff, nowhere to plug a phone, they literally had covered all the plugs. There is an area on the other side of the wall of the room that has tables but all the media plugs have been purposely covered, so no phone plugs. There is not enough seating for the crowd, I felt so bad for all the old people that were there, people were seating and laying on the floors, kids crying no place to seat. Nowhere close by to get something to drink or water and everything is overpriced. I heard an announcement over the speakers that said " make sure to use the toilet before boarding because the bathrooms in the airplane are restricted" we are talking of more than a few hours flinging. I got stuck at LAX from 8 pm to 7 am. I landed at LAX Gate 70 terminal 8 or 7 and I have to run about 1/2 mile to get to gate 137 where my connection was taking off to Panama and because Copa's airline systems were down for a moment and also the inefficiency of the staff, I lost my flight. I have to wait until 3 am to be able to talk to a Copa representative she did not help me to rebook. I asked her to cancel and credit the return flights from Panama and this person told me that I didn’t need to cancel the flights. She said "just don't show and the credit will be processed, but I didn’t believe her and I realized I was wasting my time talking to her so I’ll have to go to SFO airport and talk to someone else there. After all this, I didn't felt like traveling and went back home. It was hell so I quit and moved out of the area and booked myself a flight to go back to San Francisco the next morning. This is abusive and If this is the way that LAX airport management lets airlines and staff operate LAX should not operate at all. I have to mention and I won't forget that I asked a cleaning staff guy for directions of where to found a water fountain and he gave me one of his water bottles, that was nice. I felt better and I was able to sleep a bit in the airplane on the way to San Francisco.

Not Verified | Worst experience I’ve ever had within the first 10 minutes of being here. Now let me preface this with a large thank you to those working under the circumstances of a pandemic. This is not easy work and I appreciate those who come to work everyday. I understand that many things have changed and are changing to accommodate COVID-19 mandates and regulations. With that being said, I am still a customer and expect a certain standard of customer service. First we walk in and have already checked in online so no need to go to the kiosks. My father and I walk over to go through TSA. A gentleman asks to see our boarding pass. This ain’t where they scan the boarding pass by the way. So my father shows him his boarding pass on his phone and the gentleman walks away from us. A few seconds later he walks over to us and in a raised tone asks to see my boarding pass. So my father shows him my boarding pass on his phone. The gentleman proceeds to tell us in a raised and non-neutral tone that why would we think to not to shows the other pass. Okay, I get your point but isn’t it unprofessional to speak to people that way. AND you didn’t even look at the boarding pass. So we go in line, ignoring the guy still ranting to us and go to scan out boarding passes. The names were switched for our seats and were showing up wrong on the phone and his scanner. Instead of being patient and working with us to see what was wrong, he rolls his eyes and says “my computer says something different so I can’t let you pass”. Again, totally understand that is a rule that you must follow. However, there’s no need to roll your eyes because we are just as confused as you. We the. Go through TSA. What an absolute mess. Everything is so backed up by the continue to let people go through. So after you go through the scanner you need to wait in line AGAIN to get your belongings. And by wait in line I mean for 5 minutes. Doesn’t seem like a long time but ideally it should take one minute for my belongings to be checked after I have been scanned. There are workers standing around chatting it up instead of helping their coworkers. What kind of team is that? I just don’t understand what kind of place would allow their workers to speak to customers in those tones. Now, it’s not like we raised our voices first. I’m all for customer service employees to stand up for themselves when being disrespected. No one should have to put up with that. However, we never raised our voices or put blame onto the workers yet we were disrespected because? Don’t forget those workers who are doing their job. Especially with a pandemic, there’s no reason for extra people to just be standing around. You are increasing their risk and the risk of others. This is just unacceptable behavior.

Not Verified | Don't fly in or out of here! This airport is a joke, and I’ve flown all around the country, by far this airport has some serious issues with pretty much everything. The terminals are being remodeled, so we got off and onto a bus that dropped us off at a door that then took us back into the airport to get extremely lost because, why would you put direction signs? Getting your car from the car rental is another chore that you get to wait for a bus to take you to. Don’t let me get started on that complete mess, no organization, poor customer service, it took us from the airport to actually getting the car over an hour! On our departure, we got dropped off at the bottom level baggage claim by our lovely, being so sarcastic here, car rental bus driver. Again, no signs of directions to anything! Finally figuring things out on our own, because apparently no one works here at 6 am, getting through TSA was pure hell! I’ve never been talked down to, yelled at, or felt like I was doing something wrong, this is exactly how I felt the entire experience going through TSA. It really solidified me never flying into or out of LAX ever again. Fly into Long Beach of John Wayne Orange County.

Not Verified | Worst airport I have experienced in the USA. Endless mazes to walk through when entering from international. Dirty. Crowded. Staff yelling at people and this was at 6am. Avoid this airport. I saw signs that 1.2 billion was being spent to modernize - will it be enough? Door alarms repeated sounded and many people had to cover their ears. I gave an overall rating of 1 - I did make the connection (barely) and got through the place but it was an unpleasant experience all around.