Los Angeles LAX Airport

Customer Reviews

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Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 391 reviews
3/10
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1/10

Los Angeles LAX Airport customer review

(United States)

Your experience at LAX will depend a lot upon when you are there. On our return trip from Sydney we arrived at Terminal 5 at around 07:00 AM. We then had an extremely long walk from gate 58A to the customs/immigration area. Customs/immigration was slow but that didn't make any difference because baggage had not even started to arrive when we got to the carousels. When luggage finally started to arrive it took a very long time for our bags to appear. We once we actually had our bags we went through the customs process quite quickly and rechecked our bags without any problem. Then it was back upstairs to go back through security. This time there was a long line which moved very slowly - and didn't move at all for about 10-15 minutes while TSA tried to decide what to do about 3 persons in wheelchairs. Meanwhile I counted 13 uniformed TSA employees standing around talking to each other. The total time to get back through security was about 30 minutes - -which I guess is fast by LAX standards. Much yelling by unhappy TSA employees. Overall a poor experience.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
1/10

Los Angeles LAX Airport customer review

(United States)

TBIT terminal is a real joke upon arrival. Getting through immigration takes up too much time - as baggage gets jammed on the carousel. I was one of the first through immigration and could witness the jam. Then getting through customs was another long wait. I noticed very rude staff when a visitor from Russia had simple questions on what to do at the customs line docments etc. Totally uncalled for.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
2/10

Los Angeles LAX Airport customer review

(United States)

Terminal 3 (Virgin America Frontier Alaska Horizon). T3 is one of the older terminals at LAX and it definitely shows its age. The corridors are poorly lit there is not enough floor space or seating for the number of gates and the floors and carpeting are worn and dirty. Not enough restrooms and food/beverage/shopping is of low quality. There is however a very good view of the north runways and not as much of a walk between curbside/check-in and gate as in other LAX terminals. Security queues and TSA efficiency seem a bit better than average for US airports.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
4/10

Los Angeles LAX Airport customer review

(United Kingdom)

Readers may be pleased to hear that reconstruction and expansion of the Tom Bradley International Terminal began this week with a brand new state of the art concourse slated to open in 4 years. Costing over $1 billion and employing over 4000 the terminal will be brought up to standards expected at a major airport.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
4/10

Los Angeles LAX Airport customer review

(United Kingdom)

Arrived by United at the international terminal. Usual US farce with collecting bags then re sending them off for the next flight. Had to exit the terminal and walk around to terminal seven about a 10-15 minute walk then through security again for the domestic flight. Security and immigration was quite quick though. Allow plenty of time to connect. On the return it was great. Arrived at the United terminal seven and departed from the same location about five gates away. Very busy terminal but it has shops and restaurants and seating.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
1/10

Los Angeles LAX Airport customer review

(Australia)

A horror of an Airport. In need of a demolition and rebuild and staff need training on how to be courteous. I travelled through here on business 5 years ago and recently decided to take the family to Disneyland and nothing had changed. We expected LAX which is a major hub to be at minimum world standard. Nowhere to sit due to over crowding no where to eat at TBIT and chaos is the only way to describe security and immigration. I think San Francisco is the way to go.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
4/10

Los Angeles LAX Airport customer review

(Switzerland)

Arrived and departed on AA from / to LHR and was using T4 (AA own terminal) at LAX. Since AA only has two international flights a day from LAX (to NRT and LHR) the facilities were pretty straightforward and easy to use. However when we arrived there were only three people at immigration (2 for foreigners and 1 for US citizens) so I was glad that I ran from the plane to immigration as people who came out last had to queue quite a while to get through. I waited for approx 15 minutes but the immigration officer was pretty friendly and efficient. After immigration my luggage was waiting and I could go through customs where again only two officers were handling almost 300 pax. All in all I was at my car rental in 45minutes after touch-down which was not bad. When I departed the check-in hall was quite busy and AA has implemented the self service check-in everywhere so you could see many pax who were confused and needed help by the grumpy ground staff. TSA was quite quick and so was security. There is no immigration if you leave from T4 on an international flight and you just hand your departure card to the ground staff at the gate. Facilities are so so at T4 and consists of a few shops selling magazines etc and two mexican restaurants. Since it was before Christmas the terminal was quite full and it seemed every flight that day was overbooked. Restrooms were ok but I have seen better and cleaner ones at other airports. I think T4 is not a bad terminal to use and I found it to be quite efficient and rather modern in comparison to other terminals at LAX.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
3/10

Los Angeles LAX Airport customer review

(India)

Coming into LAX from DXB a breeze. When you are leaving LAX the trouble starts - there is a major confusion at the check-in area.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
3/10

Los Angeles LAX Airport customer review

(Australia)

I would agree that Terminal 3 is not big enough to accommodate V Australia Virgin America and Alaska Airlines and I would recommend that you eat elsewhere before heading through security. Other than that queue times were minimal I had heard horror stories but in my case I must have been lucky.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
3/10

Los Angeles LAX Airport customer review

(United Kingdom)

Check in was a breeze and the airline were going to take the baggage to the bizarrely elaborate TSA screening so no separate queue for us as on previous occasions. TBIT is still under construction but there are signs of progress. Security staff were noticably courteous but the processes remain frustratingly pointless. In response to previous comments there various staff members shouting out stuff but only in a very general public announcement kind of way. In addition to failing to appreciate the futility of their role they also fail to understand that shouting in English is going to miss about 80% of the audience in TBIT. There is a pinch point for a particularly slow passport and boarding card check and I am glad we were in Fast Track. TSA have completely failed to acknowledge that if they are going to be so puzzlingly meticulous they need more than two people assigned to that task.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no