Los Angeles LAX Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Queuing Times 12345
Food Beverages 12345
Airport Staff 12345
Customer rating from 429 reviews
3/10
No Skytrax Rating
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9/10

Los Angeles LAX Airport customer review

(United States)

I am probably in minority of people who don't mind using LAX as it's the easiest option for my USA to Australia flights. I agree that past the security gates at TBIT there needs to be more food options as you can't bring water/sodas through security so are stuck with what's available. I usually have a 10 hour layover between my east coast US flight and my overnight flight to Australia use the airline lounge in terminal 5 and then wander over to TBIT to check in and enjoy a Pinks turkey dog before going through security to the gates. There are charging stations and plugs around the terminal so tablets ipods and other gadgets are ready to go for the long flight wherever you go. Bring a good novel or use wifi and watch movies etc on your tablet. It's not up to the airport to provide you entertainment. As for the queues at customs when I passed through in October there were close to 1000 people from two full flights and I spent a total of 15 minutes waiting to clear as more booths were opening up alleviating the congestion. My favourite airport Atlanta.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
7/10

Los Angeles LAX Airport customer review

(Australia)

Flew from Brisbane on Qantas into Tom Bradley terminal. Was concerned after reading reviews of this airport as I only had 2 hours to clear immigration and customs and get to terminal 4. Immigration was speedy but unfriendly case was already on the carousel after immigration customs officer friendly and welcomed me to the US. People were there to say where to recheck your baggage walked to terminal 4 through their security and still had an hour to spare. Maybe as it was early in the morning I had such a smooth run. Seemed to be lots of queuing for coffee etc in Terminal 4.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
8/10

Los Angeles LAX Airport customer review

(Australia)

This airport was hard to navigate. We flew from Newark and had to find the International terminal and there were no signs anywhere. We had to ask several people who seemed annoyed by the questions. We had to run for a shuttle that drove to what seemed to be a completely different location. The signage in the airport is lacking.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
5/10

Los Angeles LAX Airport customer review

(United States)

This airport was hard to navigate. We flew from Newark and had to find the International terminal and there were no signs anywhere. We had to ask several people who seemed annoyed by the questions. We had to run for a shuttle that drove to what seemed to be a completely different location. The signage in the airport is lacking.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
3/10

Los Angeles LAX Airport customer review

(Italy)

Long lines bad transportation service poor to fair food poor and often rude staff and just an unfriendly somewhat confused atmosphere. I have been to over 25 international airports including others in the USA. It is just not a good facility compared to almost any other. I give it a 3 and that is being very nice I think. A long way to go before I'd give it a better rating.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
1/10

Los Angeles LAX Airport customer review

(United Kingdom)

Been through here seven times since the late 90's and it hasn't improved one bit. Not their fault but last time (May 2012) there was a backlog of travellers waiting to pass through which took one and a half hours but the staff attitude is disgusting and assumes we are all criminals. One "lady" with a gun on her belt that has been working there for years is appallingly rude and simply seems to hate everybody. It is not clear where you should queue and heaven help you if you dare ask anyone for assistance. Use another airport if you can.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping N/A
no
1/10

Los Angeles LAX Airport customer review

(Canada)

LAX has got to be one of the worst if not the worst airport in the US. Long lines no signage for picking up one's luggage no place to sit and wait for one's plane people sitting and laying on the dirty floors at the terminal. High costs of food (even for a sandwich) long queues to get into one of the food establishments rude employees and customs officers. Only go through the airport twice per year that's enough for me. Got fingerprinted and retina scanned last time through. What a way to end a nice holiday! I will go out of my way not to have to go through there.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
1/10

Los Angeles LAX Airport customer review

(United States)

LAX is a horrible airport. Avoid it if you can. It is poorly organized and very slow moving through US Customs. Overall the airport is dirty crammed and poorly ventilated.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
1/10

Los Angeles LAX Airport customer review

(Canada)

Transferring at LAX is a nightmare of continual lines. Arriving at Terminal 2 from New Zealand there was a long slow line to go through US Immigration behind flights from China and Mexico. Then we had to search all over for our bags. Some had been taken off the belt in different places. Then followed a line to go through customs. Then a line to drop our bags at a transfer belt. After an elevator up to Departures we faced yet another line through security.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
8/10

Los Angeles LAX Airport customer review

(United States)

Please implement better Wi-Fi. The T-Mobile service is slow. LAX is one of the biggest airports in the world and is my home town yet I'm embarrassed by how far behind the airport is. This is such an easy fix.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes