Los Angeles LAX Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Queuing Times 12345
Food Beverages 12345
Airport Staff 12345
Customer rating from 433 reviews
3/10
No Skytrax Rating
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2/10

"never want to go there again"

(Australia)

Not Verified | First time experiencing an American airport. All I can say after travelling the world is rude, aggressive and never want to go there again. If you ask a question or need directions just google it because you will get a better response.
Experience At AirportArrival and Departure
Date VisitNovember 2023
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages N/A
Airport Staff 12345
no
1/10

"security machines don’t allow water"

(Italy)

Not Verified | Terrible; the shuttle bus took one hour to get me there because of airport vehicles chaos; had to walk for km and the security machines don’t allow water
Experience At AirportArrival and Departure
Date VisitNovember 2023
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
2/10

"nothing but chaos"

(United States)

Not Verified | LAX Airport security is horrible. I have a pre-existing condition with high blood pressure and issues with my legs. Was not well when walking through the check point and forgot I had my keys in my pocket. I showed security my keys and they were snatched out of my hand and thrown into the scanner to the left of me. The key ring had all of my keys, from apartment keys to my car keys. Security lost my keys. I submitted an online claim as they apparently do not have a phone number to call, my claim was closed citing could not verify ownership, could not find the missing item. My car key alone when getting back home here in Cleveland was over $200 to replace as it also is a key fob for locking, unlocking, and remote starting my car. The rest of my experience at LAX Airport was nothing but chaos. I understand that there is construction there currently but there needs to be better organization there and Security needs to get it together and not be horrible to everyone that comes through because there may end up being someone that comes through that has a critical condition and the way the mistreat folks might end up sending them to the hospital. Wheelchair assistance was not great as that was request for myself and my mother however only 1 wheelchair was brought to us at the time.
Experience At AirportDeparture Only
Date VisitJuly 2023
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Airport Staff 12345
no
2/10

"discriminates against people in wheelchairs"

(United States)

Trip Verified | TSA Security discriminates against people in wheelchairs. Be forewarned, you will need an extra 30+ minutes if they can not walk through a scanner. Tampa International Airport let us skip most of the security line and had someone almost immediately to pat her down and wand her in her wheelchair. LAX gave us no priority in line. Once we arrived at the security gates the rest of my party went through. They held my mom in her wheelchair for 20+ minutes! And no justification other than they want to be lazy and not do their jobs. I highly recommend keeping your handicapped loved ones far from LAX.
Experience At AirportDeparture Only
Date VisitJune 2023
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Airport Staff 12345
no
1/10

"worst airport experience ever"

(Mexico)

Trip Verified | This was my worst airport experience ever. I was traveling with both of my elderly parents, and they transfered us from one set of wheelchairs to another to another to a golf cart, to another set of wheelchairs, to a bus, to another set of wheelchairs, and then the boarding wheelchairs never showed up, and we had a terribly long walk for my parents. My parents had a VERY hard time climbing into the golf carts, and mom nearly fell twice, and on the second golf cart she was not belted in. It´s ridiculous to make elderly people change wheelchairs so many times. It was utterly exhausting for them. At all other airports we have ever been to, it´s one to two sets of wheelchairs and that´s it. I give LAX a ZERO on the scale of 1 to 10. I will avoid traveling to LAX in the future.
Experience At AirportDeparture Only
Date VisitMarch 2023
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Staff 12345
no
9/10

"staff were fantastic"

(United States)

Not Verified | Left my headphones on the United Flight from Vegas to LA. I quickly informed the United airport staff about this and I have to say that they were fantastic. She did her best to make sure I got my headphones back. Thank you!
Experience At AirportArrival Only
Date VisitJanuary 2023
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
4/10

"food and drink service is very expensive"

(United States)

Trip Verified | This airport is dated. I fine that several items need to be updated. The ground crew has been changing a tire for over two hours. The food and drink service is very expensive. We had two vodka and soda, one burrito and two tacos. The charge was over sixty five dollars. I know airports are expensive but this seems a bit excessive.
Experience At AirportArrival and Departure
Date VisitJanuary 2023
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
3/10

"TSA Security are so very rude!"

(United States)

Not Verified | TSA Security are so very rude! They are hollering and rushing you through. They will rudely throw the bin container back to you, if it isn’t to their requirement and not tell you what you did wrong. It’s like a power and control game with them! It’s so terrible!
Experience At AirportDeparture Only
Date VisitDecember 2022
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"noisy, dirty, ugly, huge but crowded"

(United States)

Not Verified | This airport is noisy, dirty, ugly, huge but crowded, and poorly organized. Many of the people working there are not just inconsiderate; they are downright mean. It's a shame this is the first impression of this country by so many international travelers.
Experience At AirportArrival and Departure
Date VisitNovember 2022
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages N/A
Airport Shopping 12345
Airport Staff 12345
no
1/10

"worst airport I have ever been to"

(United States)

Not Verified | I was here for a 3 hour layover and this airport sucks. It is the worst airport I have ever been to. Not only is it not clean, but everything is overpriced and the food isn't even worth the $20 per person. There are very few "name brand" restaurants here, so I have to blindly trust that the food here will be decent. There is almost no seating for people to sit in the terminal and it is so bad.
Experience At AirportArrival and Departure
Date VisitOctober 2022
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no