✅ Trip Verified
LAX should be ashamed of themselves, treating your customers like cattle. The stress of arriving to (and from) the airport (and it's not just the new construction). Cattle going to the slaughter house are treated more humanely than the unfortunate people who frequent LAX airport. The only slight relief was the refreshment area which lasted one second till he told me the price of a bottle of water. Shame on you. Were we paying for all that excessive marble and advertising glitz in Arrivals? (Thats a whole different complaint). You should be looking at how other airports address the traffic. Barcelona for one, who separate the buses, shuttles, taxis etc from the cars. Its a great stressless experience. Great unassuming restaurants that you pay reasonable prices, shops that cater to the masses instead of the wealthy. Your mantra seems to be grab as much money as you can from the unsuspecting victims and then wait for them to complain. Shame, shame on you. The employees are miserable and rude, not a smile or welcome from any of them. Being shuttled like cattle to the airplane in a miserable over crowded bus. Shame shame. Look at Gatwick airport, where they have a hotel in the airport for early morning travelers, where they have a train station that is an elevator floor away from check in. Stressless and a great experience. LAX is a stressful money grabbing people barking orders mass of confusion. Hateful experience. I would like my money back for the excessive price of the bottled water. Shame. When I return I will no doubt have a horrible experience but when I glance at the marble and the glitz of the advertising my thought would be "why did they spend the money on this instead of finding a way to eliminate the lines, the traffic, the confusion, the miserable employees, the expensive shops and the the most unwelcome airport ever.