Los Angeles LAX Airport

Not Verified | Left my headphones on the United Flight from Vegas to LA. I quickly informed the United airport staff about this and I have to say that they were fantastic. She did her best to make sure I got my headphones back. Thank you!

✅ Trip Verified | This airport is dated. I fine that several items need to be updated. The ground crew has been changing a tire for over two hours. The food and drink service is very expensive. We had two vodka and soda, one burrito and two tacos. The charge was over sixty five dollars. I know airports are expensive but this seems a bit excessive.

Not Verified | TSA Security are so very rude! They are hollering and rushing you through. They will rudely throw the bin container back to you, if it isn’t to their requirement and not tell you what you did wrong. It’s like a power and control game with them! It’s so terrible!

Not Verified | This airport is noisy, dirty, ugly, huge but crowded, and poorly organized. Many of the people working there are not just inconsiderate; they are downright mean. It's a shame this is the first impression of this country by so many international travelers.

Not Verified | I was here for a 3 hour layover and this airport sucks. It is the worst airport I have ever been to. Not only is it not clean, but everything is overpriced and the food isn't even worth the $20 per person. There are very few "name brand" restaurants here, so I have to blindly trust that the food here will be decent. There is almost no seating for people to sit in the terminal and it is so bad.

✅ Trip Verified | My review only focusses on the Tom Bradley International Terminal, so, for any other terminals within LAX, I cannot comment. LAX is generally a good airport, the arrival area is nice until you get to the immigration area. It is small and some of the screens were glitching. It seemed tatty too. After an 11-12 hour flight, it isn't the best thing waiting for an hour and a half in the queue either. Having said that, the vibe was calm and staff seemed organised with the queue system. None of the staff were rude or pushy. Signage could be improved for arrivals. There is a nicely lit and futuristic tunnel once you've cleared immigration and you can take a shuttle bus to LAX-it (their Uber/Lyft stand). Great idea but too expensive! Very disappointed that there isn't a metro/train service yet, being from the UK. I am aware that in late Autumn 2022, there will be a people mover connecting out from LAX. The Departures is very nice. Like Arrivals, the staff are organised. However, it is easy to quickly get through and to get to Airside. Airside feels a lot like Hamad International Airport in Doha, Qatar; think of it as a compliment LAX! The shops are generally good, however, food options could be better. The layout was simple but effective. The airy area, shops and screens definitely gave the area a nice metropolitan feel. Getting to your gate is super easy. Overall, was impressed with the experience, was very surprised as I had low expectations for a US airport.

✅ Trip Verified | Absolutely disgraceful. Apparently nobody working at the US Customs and Border Protection. Nothing like getting off a 14 hour flight then waiting in a 2 hour immigration line. Absolutely avoid flying in to LAX if any other option is available at all. Despicable lack of signage and crowd control. People were piling up on the moving walkways with nowhere to go like the chocolates in I Love Lucy, which was downright dangerous. Shameful, shameful showing from the airport staff here.

Not Verified | LAX continues to be one of the worst airport experiences I can remember after years of traveling experience. Always improving but never improved, just organized chaos.

✅ Trip Verified | Very bad experience. Staff was not very helpful I have to walk from terminal 6 down to terminal 3 and back to terminal 2 to get my boarding pass then back to terminal 3 again for security because I was told terminal 2 was closed by the security officers immigration guys. I almost missed my flight because of this. And so many constructions going on and prompting and instructions was not clear enough and very confusing. I will not use this airport any longer until they make some changes.

✅ Trip Verified | Upon arriving at Terminal 1, my sister and I kept seeing people sleeping on the ground in the terminal (before TSA check in). We at first thought they were waiting for a connecting flight but then realized they were filthy and had belongs in trash bags with them. Flying back into LAX at 10 pm we were shocked to see even more homeless men and women sleeping all over the building. No one is doing anything about this! What an awful first time coming to California and your first impression will be of homeless people all over the airport.