Los Angeles LAX Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Queuing Times 12345
Food Beverages 12345
Airport Staff 12345
Customer rating from 429 reviews
3/10
No Skytrax Rating
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8/10

"things have changed, for the better"

(United Kingdom)

Trip Verified | It's a few years since we last landed or left LAX and things have changed, for the better. Ahead of the game, LAX has installed new scanners so passengers do not have to remove liquids from their bags, liquid sizes seem to be the same as before. Body scanners are widely used and seem to indicate things in pockets or concealed regularly. On entry and leaving it said there was something in the groin area (something unusual that is) causing me to have a very thorough frisking around that area. A few more shops and refreshment options airside now than before. The Star Alliance lounge for my transit and the One World Lounge coming home are okay. Seating was easy to find and the buffet and drinks were plentiful, if simple.
Experience At AirportArrival and Departure
Date VisitFebruary 2024
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages N/A
Wifi Connectivity 12345
Airport Staff 12345
yes
4/10

"TSA worker was very rude and disrespectful"

(United States)

Not Verified | After enduring the crazy night traffic of LAX, there was a TSA worker who was very rude and disrespectful, causing a verbal spat between a couple and myself with my mother. We were instructed, by another TSA agent, to find any open space for the bins and use it. A couple in front of us obviously didn't know how this TSA worked, and neither did I, in addition, to taking their time and holding up the line. In the mean time, the older women TSA agent wasn't paying attention and was making small talk with the couple. I had already placed items in 2 bins, and stacked another because she wasn't paying attention and her male co-worker was giving my mom (who was unable to move bins because of surgery) instructions to put a heavier suitcase in a bin. The way the luggage line is set up, there is a divider and the TSA agent has to pull the bins from the customer side to allow them to move toward the xray area on their side to create space. I attempted to maneuver the bins and then waited, but there was still no space in front of me, so I took one of the two spaces that the couple was not using, because the older TSA agent wasn't paying attention. The TSA agent then gets an attitude with me and tells me that I took the white woman's space that was in front of her; but, the woman of the couple had 2 spaces without bins and she was holding up the line and I needed to get to my flight. So I proceeded to tell the TSA agent that I was helping my mother because he coworker was instructing my mother to put items in a new bin and rushing her along and my mother wasn't able because of her arm, and I asked her, since she wasn't moving the bins in front of me to create space, what did she expect me to do, and she stated to "hold it (the bin)!" Really?! I attempted to explain to her that her coworkers instructions and her instructions were conflicting and that I was trying to help my mother. She continued to go back and forth with me. The male coworker was apologetic after we told him of my mother's condition, but the older agent continued to be rude, which caused me to also respond. This could have been resolved if the TSA agent was paying attention and moving the bags along and instructed the female to place her items in one of the spaces and allow me to place my items in the other space. The couple continue to talk about me and the situation and my mother became upset because they were saying I was mean and inconsiderate but that couldn't have been furthest from the truth. The situation only escalated after the couple, along with the TSA agent, continued to be inconsiderate of others trying to make their flights.
Experience At AirportDeparture Only
Date VisitFebruary 2024
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Food Beverages N/A
Airport Staff 12345
yes
10/10

"staff were just absolutely amazing"

(Australia)

Trip Verified | I was well on my way to missing my connection flight from Cancun on United to Brisbane via LAX on Qantas. The Cancun delay of 1 hour 30 had changed my connection time to one hour. Usually an impossible task. I was in luck and was travelling using disability services due to a broken foot. The disability services had been arranged for each leg and when I mentioned my predicament the staff were just absolutely amazing. Firstly the lady who name I can’t remember got me through customs and bag pickup in minutes, handed me over to a waiting disability transfer van she had called ahead for. Once in the international terminal a gentleman by the name of Lyn made a personal effort to get me through all the check points radioing ahead to let all staff know he had a passenger whose flight was boarding. Once through all checks he got me on a golf cart and raced me to my gate. Without the tremendous kindness and effort of these staff members I wouldn’t have made it. I made an extra effort to be courteous, kind, thankful and called everybody by name. It’s amazing how far people will go if you are actually thankful and polite. The bus transfer lady and I had a lovely conversation whilst getting between terminals. I’m forever grateful to those individuals. Thank you LAX for giving me the experience I never thought I’d receive.
Experience At AirportDeparture Only
Date VisitJanuary 2024
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Food Beverages N/A
Airport Staff 12345
yes
1/10

"I could not get a wheelchair"

(United States)

Not Verified | Not inclusive to folks that need assistanc - I waited over an hour before my flight started to board which they never showed up. If you travel to LAX and need assistance don’t expect help here. I actually hurt myself worse because I could not get a wheelchair
Experience At AirportArrival and Departure
Date VisitJanuary 2024
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Staff 12345
no
1/10

"shocked and appalled how bad it was"

(United States)

Not Verified | I was shocked and appalled how bad it was. Absolutely filthy and dilapidated. No markings on where to go. Incredibly slow and crowded. Nowhere to sit. I'm glad I had I 3 hour layover because I spent every bit of it just getting to my connecting flight. TSA was incredibly rude and wouldn't look you in the eye when talking to them. I still cant believe its an airport on US soil. Its shameful. I will never transit through there again.
Experience At AirportTransit
Date VisitNovember 2023
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
2/10

“employees were downright demeaning”

(United States)

Not Verified | In all my years of travel, I have never experienced the level of rudeness I did at LAX. The employees I encountered were downright demeaning and seemed to be on some sort of power trip. It was a bummer of a way to end an otherwise great trip.
Experience At AirportArrival and Departure
Date VisitDecember 2023
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
2/10

"never want to go there again"

(Australia)

Not Verified | First time experiencing an American airport. All I can say after travelling the world is rude, aggressive and never want to go there again. If you ask a question or need directions just google it because you will get a better response.
Experience At AirportArrival and Departure
Date VisitNovember 2023
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages N/A
Airport Staff 12345
no
1/10

"security machines don’t allow water"

(Italy)

Not Verified | Terrible; the shuttle bus took one hour to get me there because of airport vehicles chaos; had to walk for km and the security machines don’t allow water
Experience At AirportArrival and Departure
Date VisitNovember 2023
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
2/10

"nothing but chaos"

(United States)

Not Verified | LAX Airport security is horrible. I have a pre-existing condition with high blood pressure and issues with my legs. Was not well when walking through the check point and forgot I had my keys in my pocket. I showed security my keys and they were snatched out of my hand and thrown into the scanner to the left of me. The key ring had all of my keys, from apartment keys to my car keys. Security lost my keys. I submitted an online claim as they apparently do not have a phone number to call, my claim was closed citing could not verify ownership, could not find the missing item. My car key alone when getting back home here in Cleveland was over $200 to replace as it also is a key fob for locking, unlocking, and remote starting my car. The rest of my experience at LAX Airport was nothing but chaos. I understand that there is construction there currently but there needs to be better organization there and Security needs to get it together and not be horrible to everyone that comes through because there may end up being someone that comes through that has a critical condition and the way the mistreat folks might end up sending them to the hospital. Wheelchair assistance was not great as that was request for myself and my mother however only 1 wheelchair was brought to us at the time.
Experience At AirportDeparture Only
Date VisitJuly 2023
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Airport Staff 12345
no
2/10

"discriminates against people in wheelchairs"

(United States)

Trip Verified | TSA Security discriminates against people in wheelchairs. Be forewarned, you will need an extra 30+ minutes if they can not walk through a scanner. Tampa International Airport let us skip most of the security line and had someone almost immediately to pat her down and wand her in her wheelchair. LAX gave us no priority in line. Once we arrived at the security gates the rest of my party went through. They held my mom in her wheelchair for 20+ minutes! And no justification other than they want to be lazy and not do their jobs. I highly recommend keeping your handicapped loved ones far from LAX.
Experience At AirportDeparture Only
Date VisitJune 2023
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Airport Staff 12345
no