London Stansted Airport

Customer Reviews

3 star Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Queuing Times 12345
Food Beverages 12345
Airport Staff 12345
Customer rating from 920 reviews
2/10
3 star Skytrax Rating
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London Stansted Airport customer review

(France)

The delays at border control at London Stansted is now absolutely ridiculous. I travel through Stansted 4 or 6 times a month along with many commuters from Brittany and have never seen anything as poor in the 7 years that I experienced on 10th and 14th February. You need to add an extra hour when you arrive to get through the queues or the chip auto security border controls. The check in has been extended by now having to walk even further to the extreme left of the airport building and the flow of people is just down to bad traffic management. Ryanair check in is now a chaos and worse than ever with multiple queues to get the drop off bag desks. Whilst waiting for my flight out on the 14th February we heard the new announcement the same as on the 10th February that you have to wait in the tunnel approaching border security as part of the process. This is not true it is because there are only 2 or 3 people now on border control checks and can no longer deal with the volume of people arriving. Those arriving on the shuttle trains from other airlines get precedent over those arriving on Ryanair which causes a build up in the tunnels. Since the BAA left Stansted it has got worse - please Stansted Airport - get yourself sorted out quickly before the summer otherwise I shall have to boycott this madness.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
2/10

London Stansted Airport customer review

(United Kingdom)

Well all it can say is there must have been a change of management in the last year as the UK Border Agency here us a disgrace! I use this airport on a regular basis and over the last year the queues on arriving back are getting longer and longer and last night queued 30 mins in the tunnel before being allowed into the customs hall and another 45 mins as long as the flight I had just had! Disgraceful. The reason when I question a customs member was management had changed working shifts and to cope with the thousands of passengers only 4 booths open. The new so called Security being moved nothing wrong the old one still new management and stupid ideas! Gatwick is working fine Luton Stansted be careful!
Queuing Times N/A
Terminal Cleanliness 12345
Airport Shopping 12345
no
10/10

London Stansted Airport customer review

(United Kingdom)

I used all six London airports and Stansted is working just fine. It's easy to navigate even for a non English speaker. I have never spent more than 10 minutes in the queue for security check even my flights usually are during morning rush hours. Even on 23rd December I had to wait for security check maybe 2-3 minutes. Big plus. Shops are okay. I made a good deal in a duty free shop as I checked prices on my phone and they are really cheaper. That is very rare this days to be "duty free" and cheaper. Usually it's opposite just to drain your wallet. There should be more seats in shops areas and more power sockets - I always find one available but it's like last one free. Cheap way to go to and from airport is using a bus as it's from £5 one way and I bought these tickets online from one of the bus operator - just 2 days in advance.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
3/10

London Stansted Airport customer review

(United Kingdom)

Very expensive to get there the single train ticket to London is 23 pounds and to get there is no easier than Heathrow. Only one first class lounge which is located almost 29 minutes away from the main area where you see the gates announcements.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
5/10

London Stansted Airport customer review

(United Kingdom)

What a horrible transformation of security area since my last flight! It took them only six weeks (since my last flight) to close a fairly efficient security area and move it to a horrible poorly organized grey chaotic area - pointless exercise. I think the queue moves slower than before and I can not see how is a new security area is going to add to this fairly OK airport (until now).
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
1/10

London Stansted Airport customer review

(United Kingdom)

Currently in a queue for at least 1 hour. EPassport lanes are closed. UK EU PASSPORT lanes reduced. All other passports no queues. Apparently tougher checks mean longer queues. How about more staff on closed booths and EPassports mean shorter queues.
Queuing Times 12345
Terminal Cleanliness N/A
Airport Shopping N/A
no
2/10

London Stansted Airport customer review

(United Kingdom)

Used this airport this week. Awful experience on returning to UK on Wednesday at about 23.30 which spoilt the end of a great holiday. Took nearly one hour to get through passport control. It's a national disgrace only 25 desks open for several thousand travellers arriving on Ryanair flights between 9 and midnight. Why can't they separate out the red-passport holders from the mass of identity card holding others. Surely UK passport holders could be given priority after all it's our taxes that pay for passport control! Non-EU visitors were getting in very quickly as several desks had been set aside for them and no-on was using them. If you go to the states the US citizens have priority so it should be the same in the UK for UK citizens. Will now look to travel from other airports if at all possible.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
na

London Stansted Airport customer review

(United Kingdom)

This has to be the worst airport in Britain! Getting to the airport we had 3 diversions at 4 in the morning! Between 6-8am there is 50 flights leaving worst of all the majority of the flights gates pop up at the same time so it's the normal mad Ryanair rush to get to the gate only you have to board a monorail which is always packed and you have to wait 2 or 3 times before you get crammed onto one. The check in area is crowded the security is horrific and I've never seen such a bad departure area. Next to no toilets terrible eating options and constant building work. Too add insult we had to wait 20 minutes for a bus in the mid stay car park! Never again!
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
na

London Stansted Airport customer review

(United Kingdom)

For years have always preferred to travel using Stansted airport for convenience and the fact that it is clean new and bright. However that is not enough to make me ever use this airport again it is terribly overcrowded staff are unapproachable and it feels totally mis-managed when returning to the UK. Passport control was a terrible ending to a lovely holiday queuing for over an hour. Luckily my children are older and did not need to be carried etc there was no consideration for the tired babies and young children everyone looked extremely fed up and frustrated. Will avoid this terrible airport at all cost's in the future!
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
na

London Stansted Airport customer review

(United Kingdom)

30th October - Outbound at 6.00 am Monday morning a little late but no serious issues (security very polite). Return at midnight Thursday. Passport control a farce in fact a national disgrace what an impression to give visitors. 45 mins and I'm a UK national - outrageous. I fly twice a week for work usually Heathrow I cannot and will not consider using Stansted again.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no