| I will start at the beginning of an unsatisfactory use of Stansted airport. We had booked the car into long stay car park, where the signs were not clear as to which car park we were to park in. A member of staff told us to use B. When we got there it was closed! Luckily the bus driver then pointed us in right direction. We had booked airport assistance (and a mobility scooter on to the flight). We arrived at the desk and the member of staff was more interested talking on the phone about staff breaks than dealing with us. As we hadn't taken the scooter before we asked when that got checked in "later" was all we were told. Then told to meet them at departure for the lift up to plane. We had to ask again for assistance to check bags in. Scooter in a roped queue does not work! We then had assistance from a member of staff that took us to nearly every queue for our airline as he had no idea what he was doing. We then had to ask another member of staff, who was actually helpful, how we got to security with the scooter as it wouldn't go through the gates. Lanzarote when we arrived and departed were amazing and nothing was too much trouble. Return to Stansted. No lift had been booked, even though two members of the public had it on their boarding pass. Told none available and that they would man handle them down the steps to get off. It was wet and windy. I had to walk down unable to hold on due to carrying 2 hand luggage, my mum who has a stair lift at home and finds it painful at the time and for days after had to walk down the steps. The other gentleman used 2 crutches. I can't see how they can get away with that! Disgraceful! When finally got to the bus to go back to the car park the driver got off to do the ramp for mums scooter and her exact words were "how much does that thing weigh?" rude! She then muttered and tutted as I explained it had been fine to get over to the airport. She looked at the ramp and said, I guess weight is OK. It said it can take 350kg, the scooter was 45kg! So unhelpful!