London Heathrow Airport

Customer Reviews

4 star Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Queuing Times 12345
Food Beverages 12345
Airport Staff 12345
Customer rating from 1028 reviews
4/10
4 star Skytrax Rating
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4/10

London Heathrow Airport customer review

(United Kingdom)

I flew out of Heathrow Terminal 3 on 27 May and back through T3 arrivals on 12 June. This terminal seems to be coping much better since the reallocation of some airlines to other terminals (notably T4). Good range of shops and restaurants. I don't agree with previous comments that all of the places to eat are expensive (Boots Eat Starbucks and Wetherspoons are all relatively cheap the compromise is more on quality than price). The main problems I encountered were very long walks to the gate - arguably unavoidable at Heathrow very long immigration queues long security queues (I was not processed in less than 5 minutes as Heathrow claim most people are) and the passages leading from arrivals to underground station were very drab.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
2/10

London Heathrow Airport customer review

(Canada)

LHR-YYZ -Connected through Heathrow on my way home to Toronto. Needed wheelchair assistance and had to wait over an hour for someone to finally show up and almost missed my flight terrible service. If you need wheel chair assistance at this airport don't expect much.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
3/10

London Heathrow Airport customer review

(United Kingdom)

Terminal 3 an extended overcrowded waiting room surrounded by overpriced shops. Food prices much higher airside than landside. Still do not have to pay for Plastic Bags at security yet.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
4/10

London Heathrow Airport customer review

(United Kingdom)

Couldn't really complain about T5 apart from some very long walks. Good range of facilities and easy access from the train. Some of the staff at the retail outlets need some proper training I was told rudely to get shifted from the seating near EAT as it would be closing in 5 minutes (this was at 9pm). If the airport is open then so should the outlets. On return passport control was quick and baggage delivery was prompt. Less than an hour after arrival I was in the bus to Gatwick and on the M25.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
5/10

London Heathrow Airport customer review

(Brazil)

T5 is great with all possible facilities quick passport control and efficient security control. Even for a long transfer there is hardly a moment to get bored of watching other people or planes arriving and departing. Seating plenty and bathrooms are clean. For Airport standards I think the prices of the restaurants shops and cafe's are reasonable. This is one of the better airports in Europe.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
5/10

London Heathrow Airport customer review

(United Kingdom)

London Heathrow Terminal 4. For my departure the terminal was working well check-in was very quick boarding pass check queues were handled fast and security took only minutes. It was nice to see them handing out free plastic liquids bags for those who did not have one (other airports now charge very high prices for cheap plastic bags). Airside there was plenty of room to sit down and the appearance of charging stations for electrical items is welcome. Fresh drinking water is readily available near the toilets (unlike Gatwick North where it is not). My return arrival experience was extraordinarily efficient and landing to landside time with luggage was 30 minutes.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
5/10

London Heathrow Airport customer review

(United Kingdom)

T1 is still a good place to fly from. It is worth noting that there is an separate entrance to security from the BMI area which is useful when the main entrance is busy. I flew Aer Lingus and their flights depart from gates 77 - 90. This is effectively one long corridor and when there are flights disembarking security doors shut this corridor so be careful if you are planning a trip to the loo - you could miss your flight!
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
4/10

London Heathrow Airport customer review

(United Kingdom)

T5 domestic to international was fast and smooth with 1 small security check to reach the main terminal area. Airside has plenty of eateries to suit most tastes & pockets with prices slightly higher than in the landside shops. Everything feels modern and clean with huge windows to watch the aircraft. I imagine that in summer it could get very warm with more passengers crowding into the building but there were plenty of service personnel on hand to maintain cleanliness and assist any lost passengers. Each of the departure gate areas B & C are self contained areas with small shops and toilets. International to domestic took a lot longer and we had to wait for a much longer period to get back into the terminal building. Out of all the terminals at Heathrow this feels the most comfortable and customer friendly and it makes me more inclined to use British Airways because of this terminal.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
4/10

London Heathrow Airport customer review

(Netherlands)

Airport is to big. If you have to travel between several terminals. In general the people working on the airport are friendly and helpful however security people in terminal 4 not helpful.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
5/10

London Heathrow Airport customer review

(United Kingdom)

T5. Teething problems a thing of the past and everything now seems to work smoothly. On the outward journey we stopped off and registered for iris recognition; third time lucky as the office seems to be closed more often than not. (tucked away just after Security at the south end). The machine took about 20 + attempts before it got a satisfactory record of my iris. Overall possibly not worth the hassle unless you regularly travel through the few UK airports that use it. Coming back we ended up outside the yet-to-be opened C Building so had to be bussed to the main terminal. Hold baggage was on the carousel by the time we got there. Apart from that overall a very good experience.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no