London Heathrow Airport

Customer Reviews

4 star Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Queuing Times 12345
Food Beverages 12345
Airport Staff 12345
Customer rating from 1023 reviews
4/10
4 star Skytrax Rating
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5/10

London Heathrow Airport customer review

(United Kingdom)

London Heathrow Terminal 4. For my departure the terminal was working well check-in was very quick boarding pass check queues were handled fast and security took only minutes. It was nice to see them handing out free plastic liquids bags for those who did not have one (other airports now charge very high prices for cheap plastic bags). Airside there was plenty of room to sit down and the appearance of charging stations for electrical items is welcome. Fresh drinking water is readily available near the toilets (unlike Gatwick North where it is not). My return arrival experience was extraordinarily efficient and landing to landside time with luggage was 30 minutes.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
5/10

London Heathrow Airport customer review

(United Kingdom)

T1 is still a good place to fly from. It is worth noting that there is an separate entrance to security from the BMI area which is useful when the main entrance is busy. I flew Aer Lingus and their flights depart from gates 77 - 90. This is effectively one long corridor and when there are flights disembarking security doors shut this corridor so be careful if you are planning a trip to the loo - you could miss your flight!
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
4/10

London Heathrow Airport customer review

(United Kingdom)

T5 domestic to international was fast and smooth with 1 small security check to reach the main terminal area. Airside has plenty of eateries to suit most tastes & pockets with prices slightly higher than in the landside shops. Everything feels modern and clean with huge windows to watch the aircraft. I imagine that in summer it could get very warm with more passengers crowding into the building but there were plenty of service personnel on hand to maintain cleanliness and assist any lost passengers. Each of the departure gate areas B & C are self contained areas with small shops and toilets. International to domestic took a lot longer and we had to wait for a much longer period to get back into the terminal building. Out of all the terminals at Heathrow this feels the most comfortable and customer friendly and it makes me more inclined to use British Airways because of this terminal.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
4/10

London Heathrow Airport customer review

(Netherlands)

Airport is to big. If you have to travel between several terminals. In general the people working on the airport are friendly and helpful however security people in terminal 4 not helpful.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
5/10

London Heathrow Airport customer review

(United Kingdom)

T5. Teething problems a thing of the past and everything now seems to work smoothly. On the outward journey we stopped off and registered for iris recognition; third time lucky as the office seems to be closed more often than not. (tucked away just after Security at the south end). The machine took about 20 + attempts before it got a satisfactory record of my iris. Overall possibly not worth the hassle unless you regularly travel through the few UK airports that use it. Coming back we ended up outside the yet-to-be opened C Building so had to be bussed to the main terminal. Hold baggage was on the carousel by the time we got there. Apart from that overall a very good experience.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
5/10

London Heathrow Airport customer review

(United Kingdom)

T4 Quick and efficient service at check-in security and then boarding. T4 has an abundance of shopping facilities and is large and spacious. Check-in had minimal queues that processed quickly as did the security queues. Boarding took a little longer but wasn't to long. On arrival baggage reclaim took a long time - at least 30mins this was annoying after a 10 hour flight! Customs and Immigration was busy but queues were processed fast and efficiently with a maximum wait of about 10mins. The airport information desk were fantastic in helping out with any queries.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
4/10

London Heathrow Airport customer review

(United Kingdom)

Terminal 5 - satisfactory if not great. Passport queue was immense. I have travelled through Heathrow many times and seldom seen it this long. Waited nearly 40 minutes for someone to glance at my passport. I'm aware that infrastructure will be strained during Bank Holidays peak travel periods but UK Border Agency must be aware of predicted passenger numbers and should cater accordingly. Terminal clean and bright good connections to Heathrow Express and tube in arrivals.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
4/10

London Heathrow Airport customer review

(United Kingdom)

I rarely use T4 but I used it recently and find it much more pleasurable than a T3 it seems more open and less crowded. We ate at one of the restaurants that provided a decent breakfast. However buying a sandwich to take on board was limited to Starbucks and Costa. A Pret or Eat would have been most welcome. On arrival the lines for immigration were long but processed fairly quickly.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
5/10

London Heathrow Airport customer review

(Australia)

Flew in and out of terminal three. Not the prettiest terminal in the world but it works. Good signage on arrival to the underground. Fast check in with Qantas on departure and security was a breeze with professional and friendly staff. There are plenty of shops and seating to keep you occupied but I chose to use the Servisair lounge. Good value at £18 with drinks snacks and wifi included plus a good view of the runway. Boarding the A380 was fast and efficient. Heathrow can be a bit of a challenge but I couldn't fault it on this trip.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
5/10

London Heathrow Airport customer review

(United Kingdom)

Flew out of Heathrow to Sydney. Found Terminal 3 to be really good - we arrived very late - only 10 minutes before our check-in closed and still managed to get through all the security procedures before the boarding commenced. The concourse outside terminal 3 is especially attractive and inviting and has been well thought out.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no