London Heathrow Airport

Customer Reviews

4 star Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Queuing Times 12345
Food Beverages 12345
Airport Staff 12345
Customer rating from 1023 reviews
4/10
4 star Skytrax Rating
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4/10

London Heathrow Airport customer review

(Canada)

Make sure you leave enough room if you are connecting here especially T5. I had a 4 hr layoff for an onboard connecting international flight. Got off the plane (at another terminal I assume) took the elevator down to the subway station (train every 5 mins) and onto T5. Security took forever. The airport is designed nicely with standard seats and some comfy couches (good for a quick nap if you can get one for yourself). Decent amount of shopping and food available. Well signed and easy to find your way.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
2/10

London Heathrow Airport customer review

(Australia)

Used terminal 3 5 times within 2 weeks. It's pretty awful by world standards don’t really care though that the distances between transport services are long or that shopping is really basic or that it is really crowded I care like most others how long it takes to get through customs and immigration on arrival. What a contrast after arriving on a Friday morning from Australia I was through in no time at all. Come one week later on a Sunday night transferring through London for one night arriving from Madrid and we spent longer in the queue to get into the customs hall than the flight time itself! No security issue just pure volume of numbers. Strongly recommend if you are an elderly traveller you request airline wheelchair assistance if using this airport more than 2 hours on your feet after a long flight is not a pleasant welcome. Hopefully when terminal 2 re-opens this will take some pressure off but for now this is a terminal that should be avoided at all costs!
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
3/10

London Heathrow Airport customer review

(United States)

I don't go to the airport to eat or shop - I just want it to be smooth and efficient and I am still not sure that T5 fits the bill yet. The transit process can be very painful early in the morning and even when slow around 5pm the security proved to be tedious compared with Asian airports of a similar size - the system and space allowed for it is not adequate for the volume. One huge improvement is the addition of a Fast Track boarding lane at all the domestic/shorthaul gates for Executive Club Silver and Gold members.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
5/10

London Heathrow Airport customer review

(Indonesia)

I think this is a nice airport check-in very nice and also very fast. Large variety of restaurants and cafes and also has a spacious terminal. Very Very clean terminal.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
4/10

London Heathrow Airport customer review

(United Kingdom)

Flew BA to Nice from T5. Again excellent airport not too busy (despite a lack of staff at BA luggage drop and certainly not helpful when some passengers simply ignored rules for luggage allowance and ended up arguing with the staff). Same situation in the security control - the staff were friendly enough but there were a few naive passengers who thought it was too much trouble to take off their jacket or insist they wanted to carry their own drink onto the plane. Apart from this the process was smooth. As usual once you are through the security T5 is a fantastic place. We had a meal at Wagamama - a very spacious restaurant very clean although the staff were grumpy and not efficient. The flight was delayed by 1 hour but at this airport you can always find somewhere to eat/drink or just do window shopping. It remains one of my favorite European airport terminals.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
4/10

London Heathrow Airport customer review

(United Kingdom)

I flew out of Heathrow Terminal 3 on 27 May and back through T3 arrivals on 12 June. This terminal seems to be coping much better since the reallocation of some airlines to other terminals (notably T4). Good range of shops and restaurants. I don't agree with previous comments that all of the places to eat are expensive (Boots Eat Starbucks and Wetherspoons are all relatively cheap the compromise is more on quality than price). The main problems I encountered were very long walks to the gate - arguably unavoidable at Heathrow very long immigration queues long security queues (I was not processed in less than 5 minutes as Heathrow claim most people are) and the passages leading from arrivals to underground station were very drab.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
2/10

London Heathrow Airport customer review

(Canada)

LHR-YYZ -Connected through Heathrow on my way home to Toronto. Needed wheelchair assistance and had to wait over an hour for someone to finally show up and almost missed my flight terrible service. If you need wheel chair assistance at this airport don't expect much.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
3/10

London Heathrow Airport customer review

(United Kingdom)

Terminal 3 an extended overcrowded waiting room surrounded by overpriced shops. Food prices much higher airside than landside. Still do not have to pay for Plastic Bags at security yet.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
4/10

London Heathrow Airport customer review

(United Kingdom)

Couldn't really complain about T5 apart from some very long walks. Good range of facilities and easy access from the train. Some of the staff at the retail outlets need some proper training I was told rudely to get shifted from the seating near EAT as it would be closing in 5 minutes (this was at 9pm). If the airport is open then so should the outlets. On return passport control was quick and baggage delivery was prompt. Less than an hour after arrival I was in the bus to Gatwick and on the M25.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
5/10

London Heathrow Airport customer review

(Brazil)

T5 is great with all possible facilities quick passport control and efficient security control. Even for a long transfer there is hardly a moment to get bored of watching other people or planes arriving and departing. Seating plenty and bathrooms are clean. For Airport standards I think the prices of the restaurants shops and cafe's are reasonable. This is one of the better airports in Europe.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no