London Heathrow Airport

Customer Reviews

4 star Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 919 reviews
4/10
4 star Skytrax Rating
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4/10

London Heathrow Airport customer review

(United Kingdom)

T1 is great now for passengers. I flew to DUB on BMI and the flight left from Gate 84 - this is 20 minutes from clearing security and where Aer Lingus operate their flights. Something to note because of the layout if passengers are disembarking doors are shut so you cannot get through - be careful if you are in need of the loo!
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
3/10

London Heathrow Airport customer review

(Australia)

In and out using T3 . Inbound transit was quick but surely the crowd controllers for non EU passport holders should be able to speak more languages. Outbound the waiting lounge was a disappointment. Having used T5 on a previous visit to UK the overall impression of T3 was not good.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
4/10

London Heathrow Airport customer review

(United Kingdom)

Used T5 for the first time a much better experience than T3. There is plenty of natural light the toilets are clean and there are great views of the runways. The seating could be better lots of bench seats akin to T3 but there was some comfortable seats and lie down sofas by gates A7.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
3/10

London Heathrow Airport customer review

(Malaysia)

Flew in and out of both Terminal 3 and 5 respectively and found Terminal 3 to be the same as it was two years back. Immigration queues for the non-EU passports were amazingly long and I wonder why the BAA authorities cannot work something out and make the terminal more user friendly and immigration friendly ? Terminal 5 on the other hand was a breeze and the modern architecture gave it a nice feeling. The Self Check In Kiosk is such a brilliant idea and saves a lot of time and hassle.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
4/10

London Heathrow Airport customer review

(Ireland)

Heathrow is a very impressive operation. The part I was in was a bit jaded and grubby and chaotic. But all in all my LHR experience was very positive. Loads of places to eat and shop. Some decent views of the apron from the boarding gates. What I like most about Heathrow is the sheer quantity off carriers operating on all manner of routes from that airport. It really is a world class hub. And I am sure that if I has been travelling through the new T5 - I would have found the upkeep of the facilities that more bit clean and aesthetic.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
4/10

London Heathrow Airport customer review

(United Kingdom)

Used Terminal 4 to fly to and from Nairobi. It has improved a lot since the recent terminal changes and although busy it felt less crowded and claustrophobic than before. There were very few queues of any great length which helped make it less stressful too. Credit where it is due - this airport is improving.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
4/10

London Heathrow Airport customer review

(Canada)

Return trip from DUB to DEL transferring at Terminal One for Terminal Four. We found the transfer process relatively flawless even though our bags were not checked through. We took the elevator down to the train and found it quick and comfortable compared to many airports. This is a great improvement on previous connections made at LHR. Terminal Four lacks facilities airside not many eateries to choose from. Terminal One seemed better but the walk to the aircraft is way too long.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
2/10

London Heathrow Airport customer review

(United Kingdom)

Terminal 3 quick check-in with Virgin Atlantic 2½ hours before departure. We were requested to go straight to airside then proceed to gate 2 hours before departure in order to allow for Gate security. However we were turned away from primary security being told passengers not allowed through until 2 hours before departure. Once allowed into security the queue was moderate. No gate listed until 1 hour before departure so had to endure the crowded shopping mall for an hour. BAA policy on using most of the space for shopping really does make using LHR terminals a depressingly uncomfortable experience.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
5/10

London Heathrow Airport customer review

(United Kingdom)

First time using T5 - excellent. BA land agent was able to tell me all about the terminal and where to go when I got airside. BAA had staff on hand airside to assist travellers. Departed from B gates to USA. Security at gate was thorough but good humoured. Had to get a bus to the plane - so what. Bags waiting at carousel on return. Excellent first experience.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no