London Heathrow Airport

Customer Reviews

4 star Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 919 reviews
4/10
4 star Skytrax Rating
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5/10

London Heathrow Airport customer review

(United States)

Second time through T5 this time for a European flight and it is still a breeze. Had breakfast at Plane Food expensive but excellent. Departed from A gates plenty of room. On return bags on carousel as usual.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
5/10

London Heathrow Airport customer review

(United States)

Taking a group thru terminal 4 today. It was so easy. It is so nice to be able to find your way around with all the signage. I found this building to be clean neat and easy to get around with a large group of travelers. Can't wait for all skyteam members to be moved to this terminal. Checking in was very fast. Employees where friendly and very helpful.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
1/10

London Heathrow Airport customer review

(United Kingdom)

Arrival at T4. Flight landed 20.25. A long wait (nearly 30 minutes) to cross the runway to reach the stand at T4. On stand at 21.00 - but baggage not on the carousel until 22.15. A dismal performance.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
4/10

London Heathrow Airport customer review

(United Kingdom)

Used both T3 and T5. Flight connections worked as it should and I was pleasantly surprised thinking it would be harder than it was. T3 I don't particularly like with it's lack of daylight however it can't be helped. Gate area was freezing cold which was disappointing. T5 I really like apart from the flight connections area. Being shouted at by staff who obviously don't like working there herding you up the escalator to security. When you reach the top of the escalator it is crowded and you have to force your way off the escalator. This area is really badly designed and lets the terminal down. Plenty to keep you occupied even on a long connections like mine of 5 hours. Impressed with T5 so-so about T3.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
4/10

London Heathrow Airport customer review

(New Zealand)

Terminal 3 arrivals pretty awful Departures pretty good. Everything about the arrivals level looked old immigration hall is a mess. The queue was quite long for non UK/EU citizens - more empty desks than occupied ones arrivals hall wasn't much better. Departing from Terminal 3 was a pleasant experience. SIA uses check-in area A which is much more open than other check-in areas. Departures lounge had a good range of shops and cafes perfectly pleasant waiting here - a great improvement on the last time I had been through T3 ten years ago.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
3/10

London Heathrow Airport customer review

(Canada)

Have used T3 for four decades during which improvements have generally not made things better. The Duty Free area is way too large and the prices not at all that competitive: area should be halved for more comfort and seating places. Distances to the gates are unacceptable. A miserable places for arrivals; departures is much better but still not good.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
5/10

London Heathrow Airport customer review

(United States)

I have travelled through several terminals 1/3/4 and find them all very different. Terminal 4 is out of the way south side of the runways but is modern and clean. Not a lot of restaurants inside a lot of shopping for that last minute duty free item however. Terminal 1 is old but once terminal 2 is redone it is expected to be replaced. Overall it is crowded but seems to be well taken care of. Terminal 3 is huge - if you have a flight from one of the ends of the long concourses take comfortable shoes! I think most North American and Asian carriers are based in terminal three so mornings are busy read maps to not get lost which is easy to do in this terminal. London Heathrow is a great airport a lot of things to buy or if you like plane watching all terminals offer a view of airlines from all around the World. It feels a lot closer to London than Gatwick but it can be a bit more expensive to get into Central London from Heathrow.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
4/10

London Heathrow Airport customer review

(United Kingdom)

Terminal 1 international arrival midday on a Sunday. Bussing to the terminal was prompt although there was a long walk to immigration. Queues long for both EU and other passport holders but he EU side moved quite fast. Between Immigration and Baggage there was only one small toilet which led to queues outside. Baggage worked well and the total time between the wheels touching the ground and leaving the airport with two bags was 1 hour.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
5/10

London Heathrow Airport customer review

(United Kingdom)

Terminal 5. I was amazed how good this terminal was (first time user). We had an early flight and ate breakfast at the Gordon Ramsey Plane Food restaurant. Excellent food and service plus it was peaceful compared to the rest of the terminal eateries. We used the bag drop service excellent and rapid service. Departure lounge good adequate seating and excellent range of shops. Good seating at gates. On return flight very smooth walk through UK entry checks and our bags came rapidly to carousel. Signs to T5 long stay car park (and other transportation) very good.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
5/10

London Heathrow Airport customer review

(United Kingdom)

Terminal 5. Maybe we were lucky due to flying out during the BA strike but there were no queues anywhere and the place was spotless. Decent choice of shops and eateries. So nice and light compared to the other enclosed stuffy terminals. On the way back we were disembarked at terminal B so had to get the shuttle train to the main terminal. We were out within 30 minutes of landing.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no